Digital Support Specialist I

Spectrum; Fort Mill (SC); Vor Ort; USD 40.000 - 55.000; Vollzeit

Zusammenfassung

Spectrum is seeking a Digital Support Specialist in Fort Mill, SC to help customers with orders and inquiries while boosting sales and upholding company policies. You will coordinate across departments to promote Spectrum products and services and ensure customer satisfaction.

The role requires strong English skills, organization, and the ability to work independently and with teams in a fast-paced environment. Office-based role with varied hours, including weekends.

Qualifikationen

• High School Diploma or Equivalent is required.
• +2 years of experience in sales or customer service.
• Fluent English with strong reading, writing and speaking skills.
• Excellent organizational and multitasking capabilities.
• Able to work independently and with others, resolve customer issues.

Aufgaben

• Handle orders and customer inquiries to drive sales.
• Collaborate across departments to promote Spectrum products and services.
• Process orders for cable, internet, voice, and mobile services.
• Address order issues across vendors to ensure smooth delivery.

Kenntnisse

Fluent English

Organizational skills

Independent work

Team collaboration

Problem solving

Judgment

Prioritization

Computer skills

Prolonged sitting

Phone skills

Ausbildung

High School Diploma or Equivalent

Jobbeschreibung

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you excited about helping people with their digital interactions? Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service.

What our Digital Support Specialist Enjoy Most About the Role

• Employing sales strategies to enhance product and service offerings and sharing successful techniques with colleagues.
• Contributing to the enhancement of customer satisfaction and retention.
• Processing orders for cable, internet, voice, and mobile services efficiently with new customers and partners.
• Addressing order issues across various vendors to optimize the delivery of our digital products.

Working Conditions

• Office environment with variable hours; may include weekends, holidays, and split days off.

Required Qualifications

Education

• High School Diploma or Equivalent

Experience

• +2 years of experience in sales or customer service.

Skills & Abilities

• Fluent in English, with strong reading, writing, and speaking skills.
• Excellent organizational and multitasking capabilities.
• Ability to work both independently and collaboratively.
• Effective problem resolution skills for customer complaints.
• Demonstrate sound judgment in job performance.
• Prioritize tasks efficiently.
• Comfortable with prolonged periods of sitting and handling numerous calls.
• Proficient in computer usage and various software applications

Preferred Qualifications

• Experience with consultative sales techniques, including needs analysis and closing.
• Strong problem-solving skills and ability to thrive in fast-paced settings.
• Effective communication skills to understand caller needs and provide solutions.
• Familiarity with cable/telephony products and services.
• Knowledge of Cable, Internet, Voice, and Mobile industries.
• Understanding of product information, packaging, pricing, and promotions.

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.