Digital Support Associate I

Sunbit, Inc.; Las Vegas (NV); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

12 days PTO

Holiday Pay

Health insurance

401K Plan with Matching

Casual Dress

EAP

FSA

Maternity Leave

HSA

Pet Insurance

Job summary

Sunbit, Inc. in Las Vegas, NV is seeking a Digital Support Associate for our in-office call center. You will answer emails, chats and calls from customers and retail partners, assist with payments, product usage questions, and basic troubleshooting.

This hourly role requires schedule flexibility including nights or weekends. You will work with Sunbit's customer care tools to resolve issues and support high customer satisfaction.

Qualifications

• Excellent written communication and email etiquette.
• Experience in a fast-paced call center environment preferred.
• Ability to handle high-volume inquiries via email, chat and phone.
• Strong problem-solving and critical thinking skills.

Responsibilities

• Manage email and chats and assist with inbound calls during peak volumes.
• Process payments, provide quotes and balance inquiries.
• Aid customers experiencing financial hardship and discuss payment options.
• Maintain Sunbit's customer satisfaction standards with accurate information.
• Clarify and resolve product or service issues and follow up to ensure resolution.
• Follow established communication procedures and policies.
• Escalate concerns to management as needed.

Skills

Written communication

Call Center experience

Problem solving

Time management

Attention to detail

Tools

CRM tools

Job description

HOURLY RATE: $18.00/HR + Pay increase after 12 months (for employees in good standing) + Tenure Bonuses

The company:

Sunbit builds financial technology for real life. Our AI-native platform helps more people get to “yes” at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app.

We are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other.

What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants.

We pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates — 90%+ in auto service and 85%+ in dental — while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale.

Today, Sunbit is available across a nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say “yes” more often and help customers move forward with confidence.

The Role:

The team at Sunbit is looking for a self‑motivated and ambitious Digital Support Associate for our Las Vegas, Nevada office. Your main responsibility in this role will be to answer emails, chats and calls from our valued customers and retail partners. Other key duties for the Digital Support Associate will be to respond to questions related to payments, general inquiries, how to use our product, and anything else our customers or partners would like to know via phone, email or chat. In addition, you will help with technical troubleshooting software and hardware and answering financing questions via email. This will be an hourly position that requires schedule flexibility of possible nights and/or weekends.

What you’ll own:

• Managing email and chats (and assisting with inbound calls during high volumes) in a timely manner for both Customer and Partner inquiries
• Application troubleshooting, payment processing, and providing quotes and balance inquiries
• Aiding people experiencing financial hardship and extending additional payment options and financial hardship programs
• Maintaining Sunbit’s excellent customer satisfaction standards by providing accurate, valid, and complete information by using the right systems and tools
• Resolving product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
• Following communication procedures, guidelines and policies
• Alerting management of any concerns or issues

Please Note: This position is in a Call Center, in office (non-remote) environment

Requirements

What you’ll bring:

• Superb written communication skills is a must
• Strong grammar and spelling, with a clear understanding of email etiquette
• Strong ability to communicate with confidence, integrity, and compassion via email, chat, and phone
• Patience and stress management
• Problem-solving and critical thinking skills
• Ability to gauge, adapt, and respond to different types of characters
• Call Center experience (both B2B and B2C experience is a bonus)
• Desire to work in a fast paced, high growth environment
• Basic technical troubleshooting skills
• Strong attention to detail, time management skills, and ability to switch gears quickly
• Mission driven + empowered + collaborative environment
• State of the art customer care contact center
• Competitive pay and stock options
• 12 days of PTO your first year with increases thereafter + Holiday Pay
• Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
• Newly added HSA and Pet Insurance
• 401K Plan with Matching
• Casual Dress
• Other fun team events and Spirit Days

Core Values for Success at Sunbit:

• Serve others before self
• Takes care of customers, and partners in a manner that demonstrates they are important
• Own the impact
• Ability to troubleshoot a variety of matters and holding yourself accountable
• Strong organizational and time management skills with the ability to prioritize effectively
• Build and maintain strong relationships with both customers and partners
• Speak with customers and partners in a friendly, helpful and open demeanor
• Act fast
• Thrive in a fast-paced environment while maintaining a high level of support
• Include always
• Communicate well verbally and in writing, demonstrating empathy and understanding
• Innovate for good
• Establishes scalable capabilities by applying best practices to your workday.

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.