Digital Solution Engineer - Nonprofits

Salesforce, Inc.; New Jersey; On-site; USD 113,000 - 152,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k)

Employee stock purchase program

Paid time off

Job summary

Salesforce, Inc. is seeking a Solution Engineer to act as a trusted advisor to customers across the US, demonstrating Marketing Cloud capabilities and shaping go-to-market strategies.

You will create assets to support the broader team and develop innovative solutions for complex marketing requirements. You will collaborate with sales, professional services, product, and customers, meeting with executives and managers to tailor discussions and outcomes.

Qualifications

• 5+ years in solution engineering with marketing tech and customer engagement.
• Proven track record driving ACV growth through Martech solutions for enterprises.
• Strategic vision to leverage Marketing Cloud for business outcomes.
• Thought leadership via presentations, white papers, or industry events.
• Cross-functional collaboration with sales, product, and customer success.
• Experience as Enterprise Specialist Solution Engineer for a CRM company or similar tech.
• Strong data-driven solution design and high-level architecture skills.
• Background in nonprofit management and related industry trends.
• Excellent presentation skills with storytelling for diverse stakeholders.
• Creative problem solver able to lead and prioritize in dynamic environments.
• Strong verbal, written, and interpersonal communication.
• Ability to work independently and in teams.

Responsibilities

• Solution Development: collaborate with stakeholders to uncover marketing goals and design a roadmap.
• Build: demonstrate Salesforce Marketing Cloud with executive-level demos and future-state roadmaps.
• Deliver: present cohesive narratives to C-level audiences.
• Learn: stay current on product roadmaps, industry trends, and news.

Skills

Solution engineering

Marketing technology

Personalization

Loyalty programs

ACV growth

Thought leadership

Cross-functional collaboration

Communication

Enterprise CRM

Education

Computer Science Degree

Tools

Salesforce Marketing Cloud

Job description

Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce for Nonprofits is committed to and focused on increasing the innovation and efficiency of nonprofit organizations. The more missions we support, the more we invest back into communities, creating a cycle of good. We're looking for exceptional candidates to join our Digital Solution Engineering team focused Nonprofits to help maximize their impact and mission success.

About the Team

The Digital Solution Engineering team is at the forefront of the entire Marketing Cloud technology landscape. This collaborative team works closely with sales to uncover real business problems faced by customers and prospects and develops solutions and processes to not only overcome these obstacles but deliver phenomenal digital transformation. From workshops, white-boarding, presentations, demonstration and proof-of-concept builds, this team works closely with all areas of the business and all aspects of a wide technology stack.

About the Role

As a Solution Engineer, you'll act as a trusted advisor to customers across the US - demonstrating Salesforce's power, shaping go-to-market strategies, and creating assets to support the broader team. You'll play a crucial role in developing innovative solutions for complex technical and digital marketing requirements. This role collaborates with sales, professional services, product, as well as prospective and existing customers. Meeting with C-level, Director-level, management-level and user-level customer contacts, the Solution Engineer must be able to easily adapt to each type of conversation, whether it's strategic and high-level, or highly detailed and technical.
The highly respected role of the Solution Engineer generally focuses on the following key areas:

• Solution Development: Work closely with business stakeholders and technical resources to uncover technical challenges and goals relating to digital marketing, to then develop a solution and roadmap for the success of the customer.
• Build: Showcase through software demonstrations and rapid prototyping how connected experiences come to life with the Salesforce Marketing Cloud. This includes the delivery of executive-level software demonstrations, construction of future state customer journey strategies, and developing long term IT roadmaps.
• Deliver: Deliver an engaging and coherent presentation that connects complex technology to C-level audiences with persuasive story-telling.
• Learn: Stay up-to-date on product development and roadmap, industry trends, and industry news.

Requirements

• Experience: 5+ years of experience in solution engineering, with a strong focus on marketing technology and customer engagement solutions, including at least 5 years as a domain expert in personalization, loyalty, or marketing technology.
• Proven track record of driving ACV growth through Martech solution selling, with a focus on personalization and loyalty for Enterprise customers.
• Strategic Vision: Ability to develop and articulate a strategic vision for leveraging Marketing Cloud capabilities to drive business outcomes and enhance customer experiences.
• Thought Leadership: Demonstrated ability to provide thought leadership in the marketing technology space influencing industry trends and best practices through presentations, white papers, or participation in industry events.
• Cross-Functional Collaboration: Proven experience working collaboratively with cross-functional teams, including sales, product management, and customer success, to deliver comprehensive solutions that meet client needs.
• Enterprise Expertise: Previous experience as an Enterprise Specialist Solution Engineer for a CRM company or similar technology
• Technical Proficiency: Strong technical understanding of data-driven solutions and the ability to design high-level architecture that meets business needs.
• Industry Knowledge: Background and passion in non-profit management and operational roles, including understanding of industry trends.
• Exceptional Presentation Skills: Excellent presentation abilities, with a talent for storytelling that captivates and informs stakeholders at all levels.
• Creative Problem Solver: A self-starter who is highly creative and capable of leading and prioritizing effectively in dynamic environments.
• Communication Skills: Solid verbal, written, presentation, and interpersonal communication skills to facilitate collaboration and problem-solving within teams.
• Team Collaboration: Ability to work both independently and as part of a team to address technical challenges across varied environments.
• A Computer Science Degree.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• an employee stock purchasing program

More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $113,330 - $151,550 annually

There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $124,670 - $166,810 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.