Digital Sales Manager

Intuitive; Indiana (PA); On-site; USD 130,000 - 180,000; Full time

Job summary

Intuitive is seeking a highly motivated Digital Sales Manager to lead and scale our digital solutions across global indirect markets, with a strong focus on dV5 adoption. The role requires deep expertise in medical device sales, digital platforms, and cross‑functional leadership to drive customer value.

You will oversee regional digital sales teams, collaborate with Global Distribution and clinical colleagues, and set ambitious targets.

Qualifications

• 8+ years sales experience including 5+ years in medical device sales.
• Experience selling digital solutions to hospitals.
• Coaching and training sales or clinical support teams in medical devices.

Responsibilities

• Manage and mentor regional digital sales teams and drive performance.
• Execute the digital sales strategy in the assigned region and meet goals.
• Collaborate with Global Distribution, marketing, and service teams on implementations.
• Provide forecasting, reporting, and regular updates to senior leadership.

Skills

Digital sales

Medical device sales

Team leadership

Global distribution

Education

M.Sc. / PhD / MD

Job description

Our digital solutions provide technology to enable easier capturing, archiving, live streaming, and sharing of clinical video and other data around diagnostic and therapeutic procedures, while also allowing for a complete integration with electronic medical records (EMR) and picture archival and communications (PACS) systems.

We are looking for a highly motivated and top‑notch Digital Sales Manager (DSM), with the necessary experience in digital technologies to further grow our digital solutions business, stabilize processes and seek highest customer satisfaction.

The DSM will focus on shaping and executing on the current and future digital commercialization strategies by supporting and overseeing the digital sales teams in the global distribution indirect countries around the world. The digital sales and utilization team consists of Digital Sales Representatives (DSR) and Technical Sales Consultants (TSC) residing with each indirect market, and will focus on first‑to‑launch markets with dV5 across the worldwide indirect markets with a primary focus on European markets.

The DSM will expand the footprint of Intuitive’s digital products by promoting enhanced digital solutions to customers, turning opportunities into action and maximizing digital solutions adoption and utilization primarily with the expansion of dV5.

The DSM will be expected to be an expert in the product line to lead and develop the local teams, work closely with customers and the Global Distribution Digital sales, technical and customer service teams to ensure strong implementations of Digital across multiple countries. Regularly lead and facilitate meetings, build solid relationships, solve critical business challenges, and create new programs and processes with the goal of advancing customer engagement and satisfaction. In addition, the DSM will be critical in goal setting and forecasting and will provide regular updates to the Worldwide Indirect leadership team, as well as Global Distribution leadership teams.

The DSM remains open to include other existing digital solutions that may benefit from regrouping into the current portfolio or include future digital solutions, as they are being brought to market. The DSM adapts quickly to continuous changes in a digital organization that evolves rapidly over time. Creates a culture of one‑team mentality and strong communication on successes and opportunities.

This field‑based position requires >60% travel, working closely with regional Commercial Managers, Directors and Global Distribution and customers across the assigned region.

Roles and Responsibilities

• Manage/support regional digital sales team by being involved in the hiring, training, developing, and retaining top talent to drive the digital sales activities across the Worldwide Indirect markets globally.
• Manage/support all commercial activities, from lead generation to closing the deal and post sales account management for Digital expansions and dV5 Digital implementations.
• Provide technical, functional and product expertise to team members.
• Execute the digital sales strategy in the assigned region, by developing and implementing sales activities to achieve and exceed goals set by senior management.
• Expand usage of digital in top digital customer targets in close alignment with the capital and clinical sales teams across the Distribution markets.
• Manage and increase day‑to‑day customer and account relations.
• Build and maintain excellent relationships and collaborate closely with da Vinci commercial sales teams in Distribution markets, corporate marketing, regional marketing, field service, and enabling functions (contracting, data privacy, tendering, marketing, customer service, customer success, etc.) to implement new strategies and programs as directed by senior management.
• Diagnose knowledge gaps within the team and implement training plans accordingly.
• Develop annual goals and forecasting and provide regular reporting to upper management.
• Review results quarterly with senior leadership to allow for agility in this rapidly growing business segment.
• Create a culture of solutions and support to help expand the Digital footprint to all Intuitive markets and customers.
• Support and lead Worldwide Indirect digital projects.
• Collaborate with Global Digital team members in EU, US, APAC and LATAM regularly.

Required Knowledge, Skills, and Experience

• Advanced degree (M.Sc., PhD and/or MD) or equivalent experience required. Engineering, life science or medical background preferred.
• Minimum of 8 years sales experience including 5+ years in medical device sales.
• Minimum 2 years of experience in selling and implementing digital solutions to hospitals.
• Experience in developing, coaching, and training sales or clinical support roles in the medical device industry is an advantage.
• Deep understanding of clinical workflows in the OR (Surgery, Endoscopy), IT infrastructure and EMR / PACS solutions.
• Result‑driven with a strong sense of accountability, agility and collaboration.
• Experienced in working with Clinical KOLs in Robotic Surgery, surgery, endoscopy and digital solutions.
• Demonstrated ability to influence, build and lead a team is preferred.
• Excellent verbal and written communication in English required.
• Other language skills a plus.
• Travel >60% required.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.