Digital Sales Enablement Associate

JLG Industries Inc; Frederick (MD); In loco; USD 65.000 - 104.000; Tempo pieno

Descrizione del lavoro

Oshkosh Corporation seeks a Digital Sales Enablement Associate to provide day‑to‑day system and product support for Sales users across Salesforce and CPQ. You will collaborate with the CRM/CPQ team to resolve issues, maintain product data, and improve the Sales user experience.

The role involves assisting with quoting, configuration, and reporting, plus testing changes and delivering user guides. A Bachelor’s degree and CRM/CPQ familiarity are required.

Competenze

• Bachelor’s degree.
• Experience or familiarity with Salesforce, CRM, CPQ, Sales Operations, Product Support, or related business systems.
• Strong interest in developing Salesforce and CPQ administration skills.
• Understanding of or willingness to learn sales quoting, product configuration, pricing, and approval processes.
• Strong troubleshooting, analytical, and problem-solving skills.
• Strong attention to detail, particularly when working with product and system data.
• Customer-service mindset and ability to work directly with Sales users.
• Strong written and verbal communication skills.
• Ability to create clear user documentation and training materials.
• Comfortable working with data, reports, spreadsheets, and business systems.
• Ability to collaborate effectively with Sales, Product Management, Pricing, IT, and other teams.

Mansioni

• Provide front-line support for Salesforce and CPQ questions and issues.
• Assist Sales users with quote creation, product selection, configuration, approvals, and system navigation.
• Troubleshoot common quoting and system issues and escalate complex pricing or configuration problems as needed.
• Research reported issues and document findings to support resolution or escalation.
• Track recurring support issues and help identify opportunities for improved documentation, training, or system changes.
• Maintain and validate products, packages, options, descriptions, and related product information within CPQ.
• Support product launches and catalog updates to ensure products are accurately represented and available to Sales.
• Review product configurations from the Sales-user perspective and identify missing or confusing information.
• Partner with Product Management and other teams to resolve product and configuration issues.
• Perform routine audits of product and CPQ data.
• Support testing of product, pricing, and configuration changes.
• Perform routine Salesforce administration and data-maintenance activities.
• Assist with user access, reports, dashboards, data updates, and operational requests.
• Create and maintain Salesforce reports to support Sales and leadership.
• Perform data-quality reviews and assist with correcting inaccurate information.
• Support testing and validation of Salesforce configuration changes and enhancements.
• Execute user acceptance and regression testing for Salesforce and CPQ changes.
• Create and maintain test scripts and document testing results.
• Validate changes from the Sales-user perspective before production deployment.
• Assist with post-release verification to confirm changes are functioning as expected.
• Create and maintain user guides, FAQs, troubleshooting documentation, and SOPs.
• Assist with Salesforce and CPQ training for new and existing Sales users.
• Communicate system changes, product updates, and new functionality to Sales.
• Identify areas where additional training or documentation could reduce recurring support requests.
• Gather feedback from Sales users regarding system challenges and opportunities for improvement.
• Identify recurring user pain points and recommend improvements to the Sales experience.
• Participate in system testing, demonstrations, and improvement initiatives.
• Support senior CRM/CPQ resources with system enhancements and projects.

Conoscenze

Salesforce

CPQ

Sales operations

Product support

Data analysis

Formazione

Bachelor’s degree

Strumenti

Salesforce

CPQ software

Descrizione del lavoro

About JLG, an Oshkosh company JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

The Digital Sales Enablement Associate provides day-to-day system and product support for Sales users across Salesforce and the organization’s CPQ ecosystem. This role serves as a primary point of contact for Sales users needing assistance with quoting, product configuration, system navigation, reporting, and general Salesforce and CPQ questions. The position works closely with the Lead CRM & CPQ Systems Administrator to resolve issues, maintain accurate product information, support system changes, and improve the overall Sales user experience.

YOUR IMPACT:

Sales & Quoting Support

• Provide front-line support for Salesforce and CPQ questions and issues.
• Assist Sales users with quote creation, product selection, configuration, approvals, and system navigation.
• Troubleshoot common quoting and system issues and elevate complex technical, pricing, or configuration problems when appropriate.
• Research reported issues and document findings to support resolution or escalation.
• Track recurring support issues and help identify opportunities for improved documentation, training, or system changes.

Product & CPQ Support

• Maintain and validate products, packages, options, accessories, descriptions, and related product information within CPQ.
• Support product launches and catalog updates to ensure products are accurately represented and available to Sales.
• Review product configurations from the Sales-user perspective and identify missing, inaccurate, or confusing information.
• Partner with Product Management and other teams to resolve product and configuration issues.
• Perform routine audits of product and CPQ data.
• Support testing of product, pricing, and configuration changes.

Salesforce Administration & Data Support

• Perform routine Salesforce administration and data-maintenance activities.
• Assist with user access, reports, dashboards, data updates, and operational requests.
• Create and maintain Salesforce reports to support Sales and leadership.
• Perform data-quality reviews and assist with correcting inaccurate or incomplete information.
• Support testing and validation of Salesforce configuration changes and enhancements.

Testing & Quality Assurance

• Execute user acceptance and regression testing for Salesforce and CPQ changes.
• Create and maintain test scripts and document testing results.
• Validate changes from the Sales-user perspective before production deployment.
• Assist with post-release verification to confirm changes are functioning as expected.

Sales Enablement & Documentation

• Create and maintain user guides, FAQs, troubleshooting documentation, and standard operating procedures.
• Assist with Salesforce and CPQ training for new and existing Sales users.
• Communicate system changes, product updates, and new functionality to Sales.
• Identify areas where additional training or documentation could reduce recurring support requests.

Continuous Improvement

• Gather feedback from Sales users regarding system challenges and opportunities for improvement.
• Identify recurring user pain points and recommend improvements to the Sales experience.
• Participate in system testing, demonstrations, and improvement initiatives.
• Support senior CRM/CPQ resources with system enhancements and projects.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree
• Experience or familiarity with Salesforce, CRM, CPQ, Sales Operations, Product Support, or related business systems.
• Strong interest in developing Salesforce and CPQ administration skills.
• Understanding of or willingness to learn sales quoting, product configuration, pricing, and approval processes.
• Strong troubleshooting, analytical, and problem-solving skills.
• Strong attention to detail, particularly when working with product and system data.
• Customer-service mindset and ability to work directly with Sales users.
• Strong written and verbal communication skills.
• Ability to create clear user documentation and training materials.
• Comfortable working with data, reports, spreadsheets, and business systems.
• Ability to collaborate effectively with Sales, Product Management, Pricing, IT, and other teams.

Pay Range: $64,500.00 - $103,500.00 The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions.

Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at [e-mail].

Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application. Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be \"U.S. Persons,\" as defined in these regulations. Generally, a \"U.S. Person\" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.

Advance your career by advancing the world. For many of our team members, this is more than a career. It’s a calling. Oshkosh is home to thousands of difference-makers working together to build, serve and protect people and communities around the world. From the front lines to the firehouse, the people we serve are driven by a sense of purpose. The people who work here are no different. Our engineering and product innovation help keep soldiers and firefighters safe, is critical in building and keeping communities clean and helps people do their jobs every day. As part of a People First culture, you’ll be encouraged and empowered to take ownership of your work, develop your career and make a real impact on the world around you. Oshkosh is a global company that designs and manufactures some of the world’s toughest specialty and access equipment under the brands of JLG®, Hinowa, Power Towers, Pierce®, MAXIMETAL™, Oshkosh® Defense, McNeilus®, IMT®, Jerr-Dan®, Frontline™ Communications, Oshkosh® Airport Products, Oshkosh® AeroTech™ and Pratt Miller.