Digital Resiliency Manager

ITSMF; Tempe (AZ); Hybrid; USD 102,000 - 173,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k plan

HSA/FSA

Job summary

Edward Jones is seeking an associate to lead the Digital Operational Resiliency program across a spectrum of technologies and services. You will formalize strategies, document, test, and automate BC/DR analysis and planning in partnership with leadership and stakeholders.

The role focuses on resilient architectures with security integration across Azure, AWS, on-prem, and SaaS environments. The incumbent will develop strategy, coordinate drills, produce reports, and ensure regulatory compliance

Qualifications

• 5+ years of experience in operational resiliency, business continuity, disaster recovery, or related risk assessment and remediation in tech or financial services.
• Strong technical aptitude with project management skills and ability to coordinate plans.
• Experience with Azure & AWS built environments, SaaS architecture, and cloud-based DR methodologies.
• Excellent written and verbal communication; able to draft plans across multiple stakeholders.
• Capable of risk ranking multiple high-priority items and advocating for technical teams.
• Experience in Agile SAFe principles and user story development.
• Ability to define and implement risk-based standards and procedures for disruptions.
• Thrives in a fast-paced environment while delivering on commitments.
• 5+ years tech experience with leadership exposure preferred.
• Solid knowledge of operational resilience and security controls in critical sectors.
• Picks up CBCP/MBCP/BCCE or similar certifications; crisis management familiarity.

Responsibilities

• Implement the Digital Operational Resiliency framework to identify risks.
• Identify critical systems and operations vital to business continuity.
• Lead cross-functional exercises and prioritize remediation efforts.
• Create and maintain business impact assessments and dependency maps.
• Coordinate drills and tabletop exercises for preparedness.
• Maintain DR plans and metrics to protect systems and data.
• Address remediation items and design new processes to close gaps.
• Ensure compliance with standards, regulations and requirements.
• Test operational resilience of programs and produce leadership reports.
• Align team activities with the firm's strategic direction.
• Drive continuous improvement for team processes and resource management.
• Oversee enhancements, support, and project delivery.
• Understand systems, processes, and technologies across the team.
• Develop leadership capabilities and mentor associates.
• Maintain effective cross-team communications and vendor relationships.

Skills

Operational resiliency

Business continuity

Disaster recovery

Project management

Azure

AWS

SaaS architecture

Security controls

Agile SAFe

Leadership

Education

Bachelor's degree

Job description

Position Schedule: Full-Time

This job posting is anticipated to remain open for 30 days, from 01-Oct-2026. The posting may close early due to the volume of applicants.

Edward Jones has an exciting opportunity for an associate capable of delivering the digital operational resiliency program and solutions that will advance the strategies of a growing financial services organization.
The associate will work closely with leadership to formalize the strategies, documentation, testing and automation of tech business continuity and disaster recovery analysis and planning. This motivated and driven individual will drive the development and execution of the program through close partnership with the firm’s Business Continuity Program and stakeholders throughout the organization.

Additionally, this role will be responsible for assessing current critical business processes in order to facilitate the design and implementation of resilient architectures from a security and operational standpoint. The goal is to transform traditional business continuity management disaster recovery plans and processes into agile, low impact, and high availability solutions. They will also integrate security controls within these processes to allow the security team to prevent and detect compromise of critical business processes. These architectures will be across a diverse set of workflows and technologies that are owned by various teams across the firm.
This person will have a passion for technology, experience with complex systems, and can demonstrate excellence in business continuity and disaster recovery. Their experience in digital resiliency programs should include cloud (Azure, AWS, Google, etc.), on-premise data center, and Software as a Service financial industry solutions.
The associate will be responsible for adherence to all regulatory, legal and compliance.

What you’ll do

• Implement our Digital Operational Resiliency framework to assist in identifying risks
• Identify critical systems and operations that are crucial to the continued business operations in the event of a disaster
• Work cross functionally with leadership and teams to coordinate and lead business continuity and disaster recovery exercises, identify and prioritize remediation, and track completion
• Responsible for creating and maintaining business impact assessments and technology dependency maps
• Plan and coordinate drills and tabletop exercises to ensure appropriate preparedness
• Implement and maintain disaster recovery plans and metrics to ensure the security and integrity of technology systems and data while championing program improvement opportunities
• Own process-based remediation items identified in exercises, collaborating with partner teams to design new processes and policies that close gaps
• Maintain compliance with all standards, regulations, and requirements
• Test operational resilience of programs
• Create reports as needed for different levels of leadership, covering all aspects of operational resiliency
• Align team activities, strategies, responsibilities and objectives with the firm’s strategic direction.
• Develop and execute on-going improvements for processes related to the team (e.g. resource management and support processes).
• Ensure the execution and quality of enhancements, support and projects.
• Understanding of the team’s systems, processes and technologies
• Manages and develops self while internalizing leadership feedback.
• Establish and maintain effective communications and relationships across teams, departments, divisions and vendors
• Must be able to establish and maintain effective relationships with vendors while aligning to the firm’s objectives.

Edward Jones’ compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm’s Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.

Hiring Minimum: $101700

Hiring Maximum: $173200

What Experience You’ll Need

• 5+ years of experience in operational resiliency, business continuity, disaster recovery, or related risk assessment and remediation at a technology or financial services organization is a plus
• Strong technical aptitude with project management skills, capable of learning emerging products and creating plans to support the business
• Experience with Azure & AWS-built environments, SaaS provider architecture, and cloud-based disaster recovery methodology
• Outstanding communicator and writer; experience with drafting project plans across multiple stakeholders, holding teams accountable to their deliverables, and producing final reports
• Finely tuned ability to risk rank multiple high priority items and advocate successfully for technical teams
• Experience in Agile Framework with familiarity of SAFe Principles, and story development/refinement/delivery a preference
• Experience in defining, implementing and ensuring risk-based standards, processes and procedures for responding to disruptions in business or IT operations
• Comfortable working in a fast-paced environment while still meeting deliverables
• Bachelor’s degree preferred or related work experience.
• Minimum of 5 years of experience directly related to Technology with at least 1 year in a leadership role (mentoring associates, lead analyst, project leaders, etc.) preferred
• Strong technical knowledge of operational resilience and security controls specifically in systemically critical companies.
• Prefer Business Continuity Certification (CBCP, MBCP, BCCE, etc.) and knowledgeable and experienced in crisis management best practices.

**Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week effective June 1, 2026. Before June 1, 2026, candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.**