Digital Program Manager

Global Business Ser. 4u; Waukesha (WI); On-site; USD 110,000 - 160,000; Full time

Job summary

Global Business Ser. 4u is seeking a Digital Business Program Manager to lead medium-to-large cross-functional technology programs enabling business transformation.

You will collaborate with business and technology leaders to develop outcomes-based roadmaps and manage delivery. The ideal candidate has 8+ years of program management experience, PMP preferred, with AI/Agentic AI expertise and strong communication for stakeholder engagement.

Qualifications

• Proven track record of delivering large-scale technology programs.
• Experience in AI-infused transformations in manufacturing.
• Ability to build outcomes-based roadmaps with clear metrics.
• Strong ability to influence without direct authority.
• Experience with multi-year programs and cross-functional teams.

Responsibilities

• Define program scope, requirements and outcomes with stakeholders.
• Shape business cases with clear value metrics and ownership.
• Manage relationships with project teams and stakeholders.
• Coordinate with cross-functional teams to deliver on program goals.
• Lead planning and execution of testing sessions and ensure milestones.
• Measure performance and manage changes in scope, schedule and costs.
• Create, manage and communicate clear plans and updates to stakeholders.

Skills

Program management

Cross-functional leadership

AI & Gen-AI

Stakeholder management

Waterfall & Agile

Data-driven decisions

Communication

Change management

Roadmapping

Prioritization & value-based decisions

Education

Bachelor’s degree in information systems or related field

Program Management & Change Management

Tools

Jira

Project management tools

Job description

The Digital Business Program Manager is responsible for managing medium-to-large-scale cross-functional technology programs enabling business transformation and value realization. This individual is responsible for working with the business and technology leaders to develop outcomes based program roadmaps and manage the delivery of it.

Major Responsibilities

• Work with various project stakeholders to define program and project(s) scope, requirements and outcomes.
• Partner with the business stakeholders as needed to shape business cases with clear value metrics.
• Manage the relationship with project team and stakeholders.
• Coordinate with cross functional teams – including software development teams, business owners, security experts, and external partners to deliver on program goals.
• Assist or lead planning and execution of testing sessions as needed. Ensure successful completion of assigned programs within the budgeted time and cost constraints; makes certain that deadlines are met, and milestones are properly set and communicated. Ensure resource availability and allocation.
• Measure project performance using appropriate systems, tools and techniques. Use appropriate verification techniques to manage changes in project scope, schedule and costs. Create and maintain comprehensive project documentation.
• Create, manage and communicate effective plans, and deliver clear updates to all stakeholders. Contribute to the maturity of Program Management discipline.

Minimum Job Requirements

Education

Bachelor’s degree in information systems or related field, or equivalent work experience.

Certification / License

PMP

Work Experience

8 plus years of large-scale project and program management and a background in implementing AI & Agentic AI based solutions.

Knowledge / Skills / Abilities

• Proven track record of successful planning and leading large technology initiatives with ownership across Scope-Schedule-Budget & Quality of outcomes.
• Experience with implementing multi-year, large and complex technology initiatives in manufacturing industry.
• Working knowledge of IOT based data capture and leveraging data to drive insights, decisions and transformative customer experiences.
• Experience and expertise with leveraging AI, Gen-AI and Agentic AI in delivering transformative end2end scalable experiences
• Demonstrated ability to deliver results while working on multiple projects simultaneously, balancing priorities, timing and quality of outcomes.
• Demonstrated success in influencing people and teams who are not direct reports.
• Strong verbal/written communication skills.
• Confident and self-motivated individual, with a dedicated approach.
• Strong ability to prioritize focus on initiatives by negotiating priorities based on business value and deliver in a high-paced environment.
• Ability to learn new technology applications and process techniques quickly.
• Working Knowledge of Waterfall and Agile Life Cycles methodologies.
• Experience leverage JIRA to plan and manage work.

Preferred Job Requirements

Education

Program Management & Change Management

Work Experience

Agile Program Management certification preferred but not required

Knowledge / Skills / Abilities

• Experience with managing large transformations with AI infused transformative solutions.
• Experience in building and managing Roadmaps and Program Schedule in Jira or similar project management tools.
• Experience with leading Customer Experience End to End Journey Mapping.
• Experience with large Data and Integration Projects.