Digital Product Specialist

Cardinal Health; Dublin (OH); On-site; USD 69,000 - 88,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health seeks a Digital Product Specialist to support the delivery and continuous improvement of digital products through discovery to release. You will work with Product Managers, Owners, UX, engineering, QA, and business stakeholders to ensure initiatives are well-defined, tested, and delivered.

This role offers growth in product management skills and a strong business, customer, and technology acumen across the full lifecycle.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• 2+ years of experience supporting digital products or related business functions preferred.
• Strong organizational skills; ability to manage competing priorities and coordinate work across stakeholders.
• Excellent written and verbal communication skills.
• Strong analytical thinking and problem-solving abilities.
• Ability to build effective relationships and collaborate across cross-functional teams.
• Experience working in Agile product development environments.
• Familiarity with Jira or similar work management tools.

Responsibilities

• Support the delivery of digital product strategies, roadmaps, and initiatives.
• Participate in discovery activities to gather business and customer needs and opportunities.
• Refine epics, features, user stories, and acceptance criteria for development readiness.
• Assist backlog refinement and prioritization to maintain visibility and alignment.
• Coordinate with business, UX, technology, analytics, and vendor teams through lifecycle stages.
• Participate in Agile ceremonies and release planning activities.
• Support testing, UAT, and release readiness validation.
• Monitor product performance and customer feedback to identify enhancements.
• Communicate status, risks, and key decisions to stakeholders.

Skills

Organizational skills

Written communication

Verbal communication

Analytical thinking

Problem solving

Cross-functional collaboration

Agile development

Product management exposure

Jira familiarity

Education

Bachelor's degree or equivalent

Tools

Jira

Job description

The Digital Product Specialist supports the delivery and continuous improvement of digital products and experiences. Reporting to a Senior Product Manager, this role partners closely with Product Managers, Product Owners, Business Analysts, UX, Engineering, Quality Assurance, Copy, and business stakeholders to move work from discovery through development, testing, release, and post-launch support. This role serves as a key connector across teams, helping ensure initiatives are organized, well-defined, thoroughly tested, and successfully delivered.

This position is ideal for someone looking to build product management experience while developing strong business, customer, and technology acumen across the full digital product lifecycle.

What Digital Marketing & Ecommerce contributes to Cardinal Health

Marketing is responsible for assessing customer needs, market conditions and competition to inform business strategy. Marketing implements the strategy through developing, commercializing and monitoring the appropriate products and services.

Digital Marketing & Ecommerce is responsible for developing and driving digital marketing campaigns and strategies that meet and/or exceed business objectives and provide additional insight about our customers across all digital channels.

Key Responsibilities

Product Delivery & Lifecycle Support

• Support the execution of digital product strategies, roadmaps, and initiatives.
• Participate in discovery activities to gather business and customer needs, evaluate opportunities, and support solution development.
• Assist in the creation and refinement of epics, features, user stories, and acceptance criteria to ensure work is ready for development.
• Support backlog refinement and prioritization activities, helping maintain visibility into upcoming work and dependencies.
• Coordinate with business, UX, technology, analytics, and vendor teams to move initiatives through discovery, development, testing, and release.
• Participate in Agile ceremonies, including sprint planning, backlog refinement, reviews, and retrospectives.
• Support testing efforts, including defect triage, issue resolution, User Acceptance Testing (UAT), and release readiness validation.
• Assist with release planning, production launch activities, post-release validation, and continuous improvement efforts.
• Monitor customer feedback, support insights, and product performance data to identify enhancement opportunities and inform future priorities.
• Advocate for customer needs while balancing business priorities and technical considerations.

Product Operations & Team Coordination

• Facilitate organization and follow-up across product initiatives by reviewing, validating, and distributing AI-generated meeting summaries, key decisions, action items, risks, and dependencies.
• Track action items and stakeholder commitments through completion, helping teams maintain alignment and execution momentum.
• Maintain visibility into delivery milestones, release readiness activities, and cross-functional dependencies.
• Communicate project status, risks, decisions, and key updates to stakeholders in a timely and effective manner.
• Help drive accountability and follow-through across business and technology teams.

Help & Support Ownership

• Own the Help & Support process for assigned digital products and capabilities.
• Partner closely with the Copy team to create, review, and maintain help articles, FAQs, instructional content, release communications, and other customer-facing support materials.
• Ensure Help & Support content is reviewed, updated, and validated as part of the product delivery lifecycle before production releases.
• Validate customer-facing support content during testing and User Acceptance Testing to ensure accuracy and alignment with the product experience.
• Collaborate with Product, Support, and business teams to identify content gaps, recurring customer questions, and opportunities to improve self-service experiences.
• Maintain consistency, quality, and accuracy across customer-facing support materials.

Qualifications

• Bachelor's degree or equivalent experience in Business, Marketing, Information Systems, Technology, or a related field preferred.
• 2+ years of experience supporting digital products, customer experiences, technology initiatives, or related business functions preferred.
• Strong organizational skills with the ability to manage competing priorities, track actions to completion, and coordinate work across multiple stakeholders.
• Excellent written and verbal communication skills.
• Strong analytical thinking and problem-solving abilities.
• Ability to build effective relationships and collaborate across cross-functional teams.
• Customer-focused mindset with strong attention to quality and detail.
• Demonstrated initiative, curiosity, and a desire to learn and grow within product management.
• Experience leveraging collaboration and productivity tools to organize work, communicate updates, and maintain alignment across teams.
• Experience working in Agile product development environments.
• Familiarity with Jira, or similar work management tools.
• Exposure to product management, product ownership, business analysis, UX, software delivery, or digital customer experiences.
• Experience supporting testing, release activities, or quality assurance processes.
• Experience managing customer-facing content, knowledge management, or support documentation.

Anticipated salary range: $68,500 - $88,020

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 12/5/2026 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.