Digital Product Manager Lead- Digital Investing

Fairygodboss; Jacksonville (FL); On-site; USD 91,000 - 186,000; Full time

Job summary

PNC is seeking a Digital Product Manager Lead to guide the Digital Investing platform, balancing user experience with risk and operational needs across multiple locations including Jacksonville, FL. You will lead cross-functional teams to evolve the platform with strategic priorities and reliable delivery.

The role requires extensive experience in digital product management, agile practices, and the ability to translate complex technical and operational challenges into clear business outcomes

Qualifications

• University degree required.
• Experience leading digital products in technology-driven environments.
• Strong understanding of Agile product development and delivery.
• Ability to translate technical challenges into business outcomes.

Responsibilities

• Own the product roadmap, prioritization, and backlog for platform enhancements.
• Coordinate with Technology, Architecture, Operations, Risk, Compliance and UX.
• Support release planning, production readiness, and incident response.
• Drive platform reliability, scalability, and operational efficiency.
• Align cross-functional initiatives across Digital Investing product teams.

Skills

Product management

Agile

Roadmapping

Stakeholder influence

Cross-functional leadership

Risk management

Education

Bachelor's degree

Tools

JavaScript

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Digital Product Manager Lead within PNC's Digital organization, you will be based in Pittsburgh or Philadelphia, PA; Columbus or Cleveland, OH; Dallas, TX; Jacksonville, FL; or Birmingham, AL.

As a Digital Product Manager Lead, you will provide product guidance for the Digital Investing Small Enhancements and Platform Support portfolio. This role is responsible for maintaining the health, stability, and continued evolution of the Digital Investing platform by balancing client experience improvements, operational needs, technical requirements, risk remediation, and strategic business priorities. You will work across multiple product and technology teams to drive platform reliability, support production operations, and deliver ongoing enhancements that improve the client experience.

Key Responsibilities

• Own the product roadmap, prioritization, and backlog for platform support and enhancement initiatives.
• Establish and communicate priorities for production support, platform maintenance, modernization efforts, and smaller feature enhancements.
• Partner closely with Technology, Architecture, Operations, Risk, Compliance, and UX teams to deliver business value and maintain platform health.
• Coordinate across Digital Investing product teams to ensure alignment and successful delivery of cross-functional initiatives.
• Support release planning, production readiness, incident response, and post-release stabilization activities.
• Identify opportunities to improve platform resiliency, scalability, maintainability, and operational efficiency.
• Manage competing priorities and make informed product decisions when demand exceeds team capacity.
• Provide clear communication on deliverables, dependencies, risks, timelines, and recommendations to senior leadership.
• Ensure new capabilities are successfully transitioned into long‑term operational support models.

Ideal Candidate will have

• Proven experience leading digital products in a complex technology-driven environment.
• Strong understanding of Agile product development and software delivery practices.
• Strong product judgment, prioritization, and roadmap management skills.
• Experience working with engineering, architecture, operations, and risk partners.
• Ability to translate technical and operational challenges into clear business outcomes.
• Ability to balance strategic planning with hands‑on execution and operational support.
• Demonstrated success influencing stakeholders and driving decisions across competing priorities.
• Comfortable navigating ambiguity while bringing structure, accountability, and focus to a broad portfolio.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Executes digital strategy across business segments to optimize digital experience, leveraging design thinking and other best practices.
• Monitors the marketplace to assess digital experience trends and results in order to recommend new digital experiences or enhancements to existing experiences. Prioritizes and decisions recommendations. Supports business case development.
• Develops and designs the features of new or existing digital experiences to take advantage of an identified market need or opportunity. Manages the development, production, roll‑out or promotion of digital experiences.
• Partners with key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders to ensure all digital experiences meet their strategic goals. Participates in product‑specific marketing initiatives. May participate in client facing activities. As part of the first line of defense, supports risk management, compliance, and audit needs.
• Supports business, financial, and customer experience results of digital experiences and effectively recommends modifications in experiences and/or marketing to improve results.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Agile Web Development, Business Requirements Documentation (BRD), Data Visualization, Digital User Experience, Employee Engagement, IT Architecture, JavaScript, Wireframing

Competencies

Business Acumen, Competitive Environment, Data Gathering and Reporting, Design Thinking, Effective Communications, Innovation, Knowledge Of Product Line, Marketing Strategy and Positioning, Product Development Life Cycle, Project Management, Solutions Development

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Pay Transparency

Base Salary: $91,000.00 - $185,900.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 09/01/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full‑time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back‑up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include 'accommodation request' in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.