Digital print Production Ctr Sr Manager

Canon USA; Boca Raton (FL); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day: casual attire

Volunteer opportunities

Canon welcome kit

Job summary

Canon USA in Boca Raton leads the Customer Experience Center (CIC) and a diverse team of product experts, press operators, and customer service staff to deliver compelling demonstrations and print samples.

The role emphasizes staffing, training, and process improvements across Marketing and related teams, with a focus on executive briefings and application-focused customer visits. Hybrid work is offered with travel up to 25%.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Minimum 9 years in the print industry or related field is preferred.
• Executive presence and strong presentation skills are essential.
• Public speaking comfort is mandatory.
• Ability to organize and plan complex projects in cross-functional settings.

Responsibilities

• Lead the Customer Experience Center (CIC) and oversee staff including product experts, press operators and customer service reps.
• Coordinate with CIC staff and field teams to fulfill print sample requests and ensure process standards.
• Support customer events and represent senior management with vendors and speakers.
• Oversee media lab operations and manage budget and spend consistency with business goals.
• Drive continuous improvement across cross-functional workflows and escalation handling.

Skills

Executive presence

Public speaking

Project planning

Analytical skills

Communication skills

Cross-functional teamwork

Negotiation

Customer satisfaction focus

Travel willingness

Education

Bachelor's degree or equivalent experience

Job description

Collaborates closely with Marketing and Service teams to develop strategic product planning initiatives. Serves as a hands-on manager and mentor, driving the development of staff and processes within Marketing and related teams. Leads a team of professionals to enhance equipment capabilities, supporting the sales organization by expanding paper options, optimizing sample output quality, and resolving substrate issues that affect equipment serviceability. Manages all Media Lab personnel and operations, including media analysis and availability coordination with paper mills and suppliers. Oversees the triage of media-related service escalations, working in partnership with Marketing and upstream factories to align processes, publish qualified materials, and address customer concerns effectively.

This role requires you to live within a reasonable commuting distance to Boca Raton, Fl so that you can adequately execute your job responsibilities.

Your Impact

Lead all aspects of the Customer Experience Center (CIC), including meeting/demo preparation and post-mortem analysis. Manage a diverse team: product experts, press operators, customer service reps, and finishing experts. Coordinate with CIC staff and field teams to fulfill print sample requests and ensure adherence to process standards. Support customer events (PPS, LFS, ESS) and represent senior management as a presenter and liaison with vendors/speakers. Oversee executive involvement in customer visits: confirm attendance, prepare briefing documents, and align meeting goals. Develop and implement standardized Executive Briefing Documents for internal distribution ahead of visits. Maintain CIC’s "look and feel" to ensure cohesive, application-focused representation in partnership with Product and Segment Marketing Managers. Respond to ad hoc trade show and field requests outside regular visit programs. Manage equipment and expenses, maintaining spend below 100% of budget. Partner with internal teams to support Boca-hosted events including sales training and press tours. Conduct staff performance reviews, support development plans, and drive training initiatives. Deliver persuasive presentations to influence customer decision-making. Delegate effectively, build consensus, and manage multiple cross-functional projects with diverse priorities. Drive a culture of continuous improvement; lead initiatives improving cross-functional systems and workflows. Oversee all Media Lab operations, including media evaluation processes and coordination with factory stakeholders. Publish evaluated media aligned with Category Marketing guidance. Lead technical teams of media experts (chemists, paper specialists, post-coating specialists) for improvement and escalation handling. Coordinate fulfillment of media analysis requests and establish clear procedural expectations across business units.

About You: The Skills & Expertise You Bring

• Bachelor's degree in a relevant field or equivalent experience required, plus 9 years of related experience and management of 2 or more regular full-time employees.
• Bachelor’s degree required and minimum 9 years print industry experience.
• Executive presence and presentation skill level.
• Must be 100% comfortable with public speaking.
• Demonstrated ability to organize and plan projects.
• Excellent analytical, problem solving and communication skills.
• Ability to achieve customer satisfaction & loyalty.
• Must be able to work well in cross-functional teams and build cross-functional consensus.
• Effective negotiation skills (agencies and vendors).
• Ability to provide input into and accomplish current and future goals.
• Requires up to 25% travel (valid driver's license and acceptable driving records necessary).

Company Overview

About our Company - Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa .

Who We Are

Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• "Dress for Your Day" attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else

†Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon .

Workstyle Description

Hybrid - This position offers a hybrid work schedule requiring you to be in the office Tuesdays and Wednesdays and an option to work from home the remainder of the week (unless a specific business need arises requiring in‑office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs. Beginning July 2026, our in‑office days will change to Wednesday and Thursday.