Digital Operations Manager

Clear Company; Mission, Northern (KS, KY); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health plan with HSA

Flexible vacation

Paid holidays

Parental leave

Sabbatical

Disability insurance

Life insurance

401(k) with match

Pre-tax FSA

Job summary

ClearCo is seeking a Digital Operations Manager to scale our education infrastructure. This role turns the Product Education team's content, tools, and data into a reliable system that produces high-quality education faster and ties learning activity to business outcomes.

The base salary will be between $120,000 and $150,000 depending on experience. You will own the PE stack (Parta, Pendo, LMS, Synthesia), build dashboards, enforce QA, design workflows, and partner with the AI Knowledge

Qualifications

• 3+ years in Digital Operations, content ops, or education program management.
• Experience with learning technology platforms and data reporting.
• Proven ability to build processes that reduce friction.
• Strong written and verbal communication across technical and non-technical partners.

Responsibilities

• Map education publishing workflow across Help Center, LMS, Pendo, and in-product learning.
• Own PE tech stack: vendor relationships, provisioning, and integration health.
• Design and launch dashboards linking learning activity to customer outcomes.
• Enforce QA against ClearCompany's writing standards before content goes live.
• Design internal PE workflows: intake, release, localization, and cross-functional reviews.
• Own GTM-to-product lifecycle handoff protocol for PE activities.
• Partner with AI Knowledge Architect to maintain knowledge assets powering AI agents.
• Run due diligence when evaluating new tools for the PE stack.
• Over the first year, build operational checkpoints to keep intelligence layer current.

Skills

Digital operations

Content operations

Education program mgmt

SaaS experience

Vendor management

Tools

Parta

Pendo

LMS

Synthesia

Job description

We partner with HR and leaders to build workplaces where every person feels seen, supported, and set up to succeed.

Clarity, connection, and people-firstwork

At ClearCo, you join a team that thinks deeply, debates openly, and rallies around shared goals. It’s a place where the best ideas win, collaboration feels energizing, and your work clearly connects to helping leaders support their people.

Focus on balance

We hold ourselves to a high bar while respecting the need to reset on your own time, so you can do great work and still have a full life.

Remote-first, built on trust

Our team spans the globe, and remote is the norm, not the exception - giving you the freedom to do your best work from where you work best.

People you want to work with

You’ll join a welcoming, collaborative team where coworkers are quick to help, generous with knowledge, and genuinely invested in each other’s success - the kind of people who make work feel lighter and more human.

Life at clearco

When people thrive, everyonewins

We’re people helping people help their people - building the kind of workplaces we’d choose ourselves.

Clear paths, honest feedback

Defined goals and regular check-ins keep expectations clear and development continuous.

Growth you can see

Stretch projects and internal moves help you build the next version of your career here.

Shared wins, shared learning

We celebrate team wins and learn openly from misses, keeping curiosity high and egos low.

our values

What it means to beCLEAR

Our values provide the throughline in our work, helping us stay aligned, honest, and moving forward together.

Customer at the core

We listen deeply, solve root problems, and always choose what’s in our customers’ best interests.

Listen to many, execute as one

We invite diverse perspectives, then align and move together, turning many voices into one coordinated effort.

We stay curious, adapt quickly, and use change as fuel to learn, experiment, and improve how we work.

Accountable to outcomes

We own results, not just tasks - measuring impact, learning from what happens, and adjusting to create stronger outcomes.

Raise the bar

We push for better - improving quality, challenging “good enough,” and helping each other grow so our standards keep rising.

awards and recognition

Proud of how we work and what webuild

Whether it’s culture awards from our employees or badges from our customers, the recognition we earn starts with how we show up every day.

Benefits built aroundpeople

Comprehensive support for your health, time, and finances, so you can bring your best to work and life.

• High deductible plan including HSA with employer contribution

Time off & leaves

• Flexible vacation and paid holidays
• Paid sick leave
• Enhanced parental leave
• Paid sabbatical opportunity
• Long-term/short-term disability insurance
• Group term life insurance
• 401(k) with employer match
• Pre-tax health and dependent care flexible spending accounts

Missions are accomplished with people, driving towards a greater purpose. At ClearCo, our mission is to help our 3000+ clients achieve theirs. When talking to our own team of A players, you’ll find that it’s not only the opportunity to drive this mission forward that keeps us thriving. It’s the freedom, flexibility, and support ClearCo provides which contributes to our professional development and the pursuit of our personal missions and passions outside of work. Learn more about our state of the art, cloud-based talent platform and why you should consider joining us here .

Digital Operations Manager

The Digital Operations Manager keeps ClearCompany's education infrastructure running at scale. This person turns the Product Education team's content, tools, and data into a reliable system that produces high-quality education faster and connects learning activity to business outcomes.

The salary for this base role will be between $120,000- $150,000 depending on experience.

WHAT YOU'LL DO

• In your first 90 days, you will map ClearCompany's full education publishing workflow across the Help Center, LMS, Pendo, and in-product learning, and build the content calendar and health-tracking system the team runs on.
• Within 90 days, you will take ownership of the PE tech stack (Parta, Pendo, LMS, Synthesia), managing vendor relationships, user provisioning, and integration health.
• Within 6 months, you will design and launch the dashboards that connect learning activity to customer outcomes, pulling data from the LMS, Pendo, CRM, and CS platforms to give leadership a clear read on PE's impact.
• You will build and enforce the QA process that checks every piece of content against ClearCompany's writing standards before it goes live.
• You will design the internal workflows PE runs on, including content request intake, release coordination, localization handoffs, and cross-functional review cycles.
• You will own the operational protocol for the GTM-to-product-lifecycle handoff, making sure PE's involvement stays consistent and auditable at every gate.
• You will partner with the AI Knowledge Architect to maintain the hygiene of the knowledge assets powering ClearCompany's AI agents, flagging content drift and tracking which Help Center articles are indexed for retrieval.
• You will run operational due diligence whenever the team evaluates a new tool for the PE stack.
• Over your first year, you will build the operational checkpoints that keep ClearCompany's intelligence layer current as the product and content evolve together.

WHAT WE'D LIKE YOU TO HAVE

• 3+ years of experience in Digital Operations, content operations, or education program management, ideally inside a SaaS company.
• Working knowledge of learning technology platforms and the ability to pull and interpret data from them.
• A track record of building processes that people actually follow because you designed them to reduce friction.
• Strong written and verbal communication skills that work across both technical and non-technical partners.
• Experience managing vendor relationships, licensing, or tool administration.
• Comfort building dashboards or reports that connect operational data to business outcomes.
• Attention to detail that holds up under a high volume of concurrent projects and deadlines.
• Domain experience in HR tech or talent management software is a plus, not a requirement.

WHAT YOU WILL LOVE ABOUT ClearCo

• The people! Our employees and customers consistently express the best thing about ClearCo is our close-knit, exceptionally talented team. Check out our G2 reviews to see what people are saying about our solutions.
• A commitment to inclusion & belonging. Engagement = Inclusion. Your uniqueness powers our vision of a world where organizations perform optimally with empowered managers and engaged employees. Not only will you transform how we do business, but you will be a catalyst to change the world of work for our 3,000+ customers.
• Outstanding benefits. Flexible vacation, medical/dental/vision, 401k with match, and even pet insurance. We’ve got your back so you can live your best life. See the full list here .
• It's about Listening to Many and Executing as One: We listen to many voices then we stack hands and move forward as one team. Learn more about all our core values here
• Professional growth. We have promoted 24% of our team members annually compared to 11% across the industry and open new roles to our employees first.
• Our environment! We celebrate success and believe in transparency and teamwork to get us there. We invest in collaboration tools so you can meet with your team face to face. You can even drop in for a virtual coffee break, connect with your ClearCo mentor, and jump into a training session with our Learning Managers. Learn more here or check out our Great Places to Work Certification and Glassdoor reviews

ClearCo is an equal opportunity employer. We support and encourage diversity.

See how our clients achieve clearer processes, stronger teams, and measurable business impact.