Digital Operations Associate

Earthjustice; United States; Remote; USD 68,000 - 89,000; Full time

Job summary

Earthjustice, a leading environmental law organization, seeks a Digital Operations Associate to drive multi-channel campaign production and optimization. You will bridge strategy and execution, ensuring campaigns are built accurately, tested, and delivered on time across email, SMS, and other channels.

The role emphasizes data integrity, audience segmentation, and hands-on QA, with responsibilities spanning data hygiene, reporting, and ongoing learning.

Qualifications

• 2-4 years in digital marketing operations, campaign production, CRM operations, or marketing automation.
• Experience with EveryAction, Mobile Commons or similar tech stack.
• Working knowledge of SQL.
• HTML/CSS knowledge for email production and troubleshooting.
• Familiarity with deliverability monitoring, source code management, UTM tracking, and campaign attribution.
• Experience documenting operational processes and creating workflow standards.
• Experience building and deploying email campaigns in platforms such as EveryAction, Salesforce Marketing Cloud, or similar tech.
• Strong understanding of audience segmentation, campaign workflows, and marketing operations best practices.
• Experience performing QA, data validation, and troubleshooting production issues.
• Proficiency in Excel for data analysis and manipulation.

Responsibilities

• Campaign Production & Execution: support and execute multi-channel campaigns across email, SMS, and other platforms; optimize donation and advocacy forms; collaborate to implement integrated strategies.
• Quality Assurance & Process Management: own the QA process from build to deployment; maintain QA checklists and SOPs to ensure brand, accessibility, and deliverability standards.
• Data Hygiene & Audience Management: perform data audits, deduplication, standardization, and consent management; monitor subscriptions and suppression lists; improve data governance.
• Reporting & Analytics: assist in generating campaign reports and dashboards; track metrics and derive insights; set data-informed goals and benchmarks.
• Ongoing Learning: pursue professional development and share knowledge; stay updated on best practices and movement trends.

Skills

Campaign production operations

EveryAction / marketing tech

SQL

HTML/CSS email production

Data analysis

Campaign analytics

Tools

EveryAction

Mobile Commons

Salesforce Marketing Cloud

UTM tracking

Job description

Earthjustice is the nation's leading environmental law organization. We wield the power of law and the strength of partnership to protect people’s health, preserve magnificent places and wildlife, advance clean energy, and combat climate change. We are here because the Earth needs a good lawyer.

Driven by a passion for justice, inclusion, partnership, and excellence, our core values lead us to seek a broad range of perspectives and backgrounds to achieve our mission and maintain an inclusive environment where all staff are valued and respected.

In addition to a talented cadre of environmental lawyers and legislative advocates, Earthjustice has an amazing Communications department that works in partnership with every other department at the organization.

The Digital Operations Associate is responsible for the successful production, quality assurance, execution, and optimization of digital marketing campaigns across email, SMS, and other engagement channels. This role serves as a critical bridge between strategy and execution, ensuring campaigns are accurately built, properly targeted, thoroughly tested, and delivered on schedule.

The ideal candidate combines strong technical production skills with meticulous attention to detail and a passion for data integrity. They will support audience segmentation, campaign setup, data hygiene initiatives, reporting, and troubleshooting while supporting a high-volume digital communications program.

This is a non-supervisory position.

The Digital Operations Associate is expected to work a full-time (37.5 hours/week) schedule and may work remotely within the United States or from an Earthjustice office.

WHAT YOU'LL DO

Campaign Production & Execution (50%)

• Support and execute multi-channel campaigns across email, SMS, and other digital platforms. This includes audience segmentation, campaign workflows, automation journeys, and production scheduling to ensure timely delivery.
• Build and optimize constituent engagement experience through online donation and advocacy forms, A/B testing initiatives and data-driven recommendations to improve campaign performance.
• Work collaboratively across teams to build and/or execute integrated strategies that support institutional and departmental priorities.

Quality Assurance & Process Management (20%)

• Own the digital production QA process from initial build through deployment. Including, audience selection, personalization logic, dynamic content, links, rendering, tracking parameters, and campaign settings.
• Maintain production standards and resolve issues proactively by developing and maintaining QA checklists, production documentation, and standard operating procedures, ensuring campaigns meet brand, accessibility, compliance, and deliverability standards.

Data Hygiene & Audience Management (20%)

• Perform routine data audits, cleansing, deduplication, merge/purge processes, standardization, and validation. This includes investigating and resolving data quality issues that may impact campaign performance or reporting.
• Monitor subscription status, suppression files, contact preferences, and consent management processes.
• Support ongoing efforts to improve data governance, documentation, and operational efficiency.

Reporting & Analytics (10%)

• Assist in generating campaign reports and performance dashboards and maintain reporting libraries and provide recurring and ad hoc data extracts to stakeholders.
• Track campaign metrics including delivery, engagement, conversion, and audience growth and identify trends and opportunities for improved operational efficiency and campaign effectiveness.
• Set data-informed, mission-driven goals and benchmarks. Continuously test and refine strategies to ensure they are delivering positive outcomes for Earthjustice.

Ongoing Learning

• Actively pursue professional development and contribute to a culture of learning by building skills and sharing knowledge.
• Pursue innovative, best-in-class approaches to communications work and share those learnings with colleagues. Maintain an ongoing understanding of communications best practices and movement trends to ensure Earthjustice leads, not just follows.

Please note that the percentage breakdowns provided above serve as a guideline and that other duties may be assigned as part of the job’s requirements.

WHAT YOU'LL BRING

• 2-4 years of experience in digital marketing operations, campaign production, CRM operations, marketing automation, or related fields.
• Experience with EveryAction, Mobile Common or similar tech stack.
• Working knowledge of SQL.
• HTML/CSS knowledge for email production and troubleshooting.
• Familiarity with deliverability monitoring, source code management, UTM tracking, and campaign attribution.
• Experience documenting operational processes and creating workflow standards.
• Experience building and deploying email campaigns within platforms such as EveryAction, Salesforce Marketing Cloud, or similar technologies.
• Strong understanding of audience segmentation, campaign workflows, and marketing operations best practices.
• Experience performing QA, data validation, and troubleshooting production issues.
• Proficiency in Microsoft Excel, including data analysis and manipulation.
• Strong organizational skills and exceptional attention to detail.
• Ability to prioritize, manage multiple deadlines, and respond quickly to new opportunities and developments.
• Ability to work collaboratively with other staff to meet shared cross-team goals and give honest, constructive, respectful feedback.
• Demonstrated commitment to Earthjustice’s values of Justice, Excellence, Inclusion, and Partnership.

PHYSICAL REQUIREMENTS

This role may require the ability to:

• Sit for extended periods with occasional standing and walking
• Type, file, and/or handle office equipment
• Lift and carry materials
• Read documents, conduct computer work and document review

SALARY & BENEFITS

We offer a competitive salary and excellent, comprehensive benefits. We also offer a casual and congenial work environment.

Salaries at Earthjustice are determined by working location and are commensurate with the experience required.

The annual salary range for this role in San Francisco, CA or New York, NY is $80,300-$89,200

The annual salary range for this role in Washington, DC, Seattle, WA, Los Angeles, CA, or Chicago, IL is $76,300-$84,800

The annual salary range for this role in Denver, CO or Philadelphia, PA is $72,300-$80,300

The annal salary range for this role in Bozeman, MT, Miami, FL, or Houston, TX is $68,300-$75,900

The salary range in other US locations will vary between: $68,300-$84,800

Please Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.

As an equal opportunity employer, we are committed to employment practices that ensure that employees and applicants for employment are provided with equal opportunities without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic information or any other factor that is not related to the position.

For positions located within the City and County of San Francisco Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.

For positions located within the City of Los Angeles: We will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.

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