Digital Media Services Manager

Eog Resources; Honolulu (HI); On-site; USD 90,000 - 120,000; Full time

Job summary

SEBPO, a digital media services provider, is seeking a Digital Media Services Manager to lead onboarding and implementation for BPO services and solutions. The role covers media planning and buying, creative, technical ad operations, and data solutions across multiple client engagements.

The ideal candidate delivers successful onboarding projects and leads strategic initiatives to enhance SEBPO’s digital media capabilities and service offerings.

Responsibilities

• Partner with Sales and Client Development to scope new media planning and buying opportunities
• Develop custom SEBPO services, solutions, and project plans based on customer requirements
• Lead new client onboarding and implementation projects across a portfolio of clients and global service delivery teams
• Enable new SEBPO teams and resources to achieve media planning and buying objectives based on service level agreements across a variety of tasks and platforms
• Collaborating on Campaign Briefs
• Perform Audience and Brand Research
• Creating Media Strategies
• Developing Digital Media Plans
• Executing Campaigns
• Managing Campaign budgets
• Optimizing Campaigns
• Deliver Campaign Reporting and Insights
• Establish best practices, training curriculums, and Standard Operating Procedures for Media Planning and Buying teams
• Lead and participate in departmental initiatives
• Enable Sales & Client Development
• Optimize Onboarding
• Cross-functional Upskilling and Training
• Enhance Service Capabilities
• Develops positive working relationships within the department, the company and the client
• Proactively identifies/resolves/escalates issues
• Assists in the hiring of new employees
• Stay apprised of industry standards, new media programs/trends, and competitive landscape

Job description

Full job description The SEBPO Digital Media Services team is searching for a talented Digital Media Services Manager to join our team of subject matter experts responsible for leading the onboarding and implementation of BPO services and solutions. SEBPO client needs span across media planning and buying, creative, technical, ad operations, and data solutions. Our ideal candidate will deliver successful client service onboarding projects and lead strategic initiatives that improve SEBPO’s digital media planning and buying service offering and capabilities.

RESPONSIBILITIES

• Partner with Sales and Client Development to scope new media planning and buying opportunities
• Develop custom SEBPO services, solutions, and project plans based on customer requirements
• Lead new client onboarding and implementation projects across a portfolio of clients and global service delivery teams
• Enable new SEBPO teams and resources to achieve media planning and buying objectives based on service level agreements across a variety of tasks and platforms
• Collaborating on Campaign Briefs
• Perform Audience and Brand Research
• Creating Media Strategies
• Developing Digital Media Plans
• Executing Campaigns
• Managing Campaign budgets
• Optimizing Campaigns
• Deliver Campaign Reporting and Insights
• Establish best practices, training curriculums, and Standard Operating Procedures for Media Planning and Buying teams
• Lead and participate in departmental initiatives
• Enable Sales & Client Development
• Optimize Onboarding
• Cross-functional Upskilling and Training
• Enhance Service Capabilities
• Develops positive working relationships within the department, the company and the client
• Proactively identifies/resolves/escalates issues
• Assists in the hiring of new employees
• Stay apprised of industry standards, new media programs/trends, and competitive landscape