Digital Marketing Operations Manager

Ace Marketing Services, Inc.; Winter Park (FL); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

PTO 15 days

Paid holidays

Sick leave

Health plan

Job summary

Ace Marketing Services, Inc. is seeking a Digital Marketing Operations Manager in Winter Park, in-office five days a week. You will run the floor, own daily execution, and oversee AI content cadence while coordinating with vendors and the content team.

This role centers on leadership and execution, not finance or strategy, with growth potential to Director/COO as the company scales. You’ll build and manage the team and processes to keep content shipping daily.

Qualifications

• 2+ years leading a small team day to day
• Hands-on AI tooling experience (Claude or similar)
• Fluency with Google Workspace (Sheets, Drive, Gmail)

Responsibilities

• Set energy and standards in the room; keep the in-office team shipping daily.
• Oversee the AI content cadence and ensure quality and volume.
• Own posting compliance; track quotas and drive adherence.
• Manage vendor relationships and revenue metrics with the chat partner.
• Lead creator recruitment and onboarding as we scale.

Skills

Team leadership

AI experience

Google Workspace

Tools

Claude

Google Workspace

Job description

Location: In-person — 2220 Via Tuscany, Winter Park, FL 32789 (Orlando area), five days/week

Reports to: Carson Slade, Founder & CEO

Type: Full-time, W-2 employee

Compensation: $75,000–$95,000 base + performance bonus, commensurate with experience (details below)

We manage digital content creators, including adult-content creators. We're fully transparent about this with every hire.

About Ace

Ace is an Orlando-based creator marketing & growth agency. A small in-office team runs the whole engine: signing creators, producing content with AI, posting across social to drive traffic, and converting fans on OnlyFans. Chatting is fully outsourced to a dedicated partner. We manage an active roster of creators and are growing fast.

We work out of a house in a quiet, high-end Orlando neighborhood — a real office with desks and meeting space. The team is in-person five days a week. Everyone wears multiple hats and the bar is high.

The Role

We're hiring a Digital Marketing Operations Manager to run the floor and own daily execution across the business. You'll be the most visible person in the office after the founder — the one the team reports to, the one who keeps content shipping, accounts posting, vendors performing, and problems from piling up. This is a build-from-the-ground-up operator seat with a path to Director of Ops / COO.

This is a leadership-and-execution role, not a finance role. The founder keeps the books (banking, bookkeeping, the monthly close); you run the people and the pipeline. You won't be running creative strategy either — the content team handles that. You make sure the company actually runs every day, and you build the team out as we grow.

You won't be managing direct reports on day one, but you'll have a team within months — hiring is one of the first things you'll help drive.

What You'll Own

Run the floor (daily execution)

• Set the energy and standards in the room; keep the in-office team focused and shipping every day.
• Run the weekly internal ops review; surface and resolve operational issues across the roster.
• Back the founder on hard calls — including performance-managing and parting ways with people when warranted.

AI content cadence + quality

• Oversee the AI content pipeline and the content team so winning content keeps flowing at volume.
• Own the QC bar — nothing off-brand or artifact-ridden goes out.

Posting compliance

• Own daily posting compliance — we track every account's daily posts; you make sure quotas are hit and chase down whoever didn't.

Vendor oversight + conversion

• Own the relationship with our outsourced chat partner — where the large majority of revenue is made — and hold the vendor accountable to its numbers (revenue-per-sub, DM conversion), with a monthly business review. You manage the vendor; you don't write DMs.

Creator-recruiting funnel

• Keep the creator-signing funnel moving so new signings don't stall; coordinate sourcing and the recruiter so prospects become signed creators.

Team building + light HR

• Help drive hiring as we scale (marketing, admin, QA); coordinate contractor onboarding and scheduling. Payroll/HR systems are run with the founder — you coordinate, you don't own the books.

Tools You'll Use

Ace Runs On a Modern, AI-forward Stack. We Are Not a Paper-and-Excel Shop. The Person In This Seat Needs To Be Comfortable In The Following

The big one — Claude / Claude Code (Anthropic's AI) — non-negotiable

We use Claude heavily to run the business: scheduled tasks, reporting, pulling info out of Google Sheets and Drive, drafting comms, summarizing data. The Ops Manager will be one of the heaviest Claude users in the company. You don't need to be a developer, but you must be:

• An experienced day‑to‑day user of Claude (or comparable AI like ChatGPT, with the ability to switch). Claude is non‑negotiable — if you've never genuinely used an AI assistant to run real work, this is not your role.
• Comfortable invoking scheduled tasks, asking Claude to query our systems, and verifying its output.
• Able to use AI as a force multiplier rather than a curiosity.

Google Workspace — daily

• Sheets (advanced: formulas, conditional formatting, sorting/filtering, lookups), Drive (shared drives, version history), Gmail, Calendar. A lot of how we run lives in live Google Sheets you'll be in every day.

Helpful, Not Required (we'll Teach What You Don't Have)

• Google Apps Script awareness — our posting checklist and some automations run on it; you should be able to read what it does and coordinate fixes with our tech lead, not write it.
• OnlyFans business mechanics — payouts, account states, conversion. Prior exposure or fast pickup.
• Social analytics tools (e.g. InsTrack) and iMessage as the in-the-moment team channel.
• Light exposure to modern banking/accounting tools (Mercury, QuickBooks, Gusto) is a plus since you'll read reporting that comes out of them — but the founder owns finance, so this is not a requirement.

Who You Are

• A visible leader, not a back‑office manager. You set the energy in the room. You walk around, ask what people are working on, pull up a viral post on the TV and hype the team, call out wins, and check in on people before they have to come to you. The team should look forward to you being there.
• You run a tight ship. Standards are clear, deadlines are real, and people know what's expected. You don't tolerate sliding, missed deadlines, or half‑effort. You can have a hard conversation today instead of letting it fester for a month.
• You hold the line on hard calls. You can disagree privately and push back hard — then you own and enforce the decision once it's made, rather than undermining it. You enforce standards fairly and consistently.
• You push people to their ceiling. This team needs to be stretched so we can hire more around them. You're comfortable raising the bar, giving direct feedback and parting ways with people who can't keep up.
• Approachable but respected. People should feel comfortable asking you anything — and also know you'll tell them straight when something isn't good enough.
• Owner mentality + discreet. You don't wait to be told what to do; you see a problem and fix it. You'll handle sensitive information about high‑earning talent — confidentiality is non‑negotiable.
• Comfortable with the industry. Our creators work in adult content. You don't need to be a fan, but you do need to be unfazed and professional about it.

What We're Looking For

• 2+ years leading a small team day to day (agency, hospitality, fitness, retail, military leadership, or similar all welcome). Strong "right hand to a founder/owner" profiles encouraged.
• Comfortable holding people accountable and having direct conversations.
• Organized, calm under pressure, strong bias to action.
• Genuine hands‑on AI experience (see Tools) and Google Workspace fluency.
• Based in or willing to relocate to the Winter Park/Orlando area — this role is in‑office at 2220 Via Tuscany, five days a week.

How You'll Be Measured

First-90-day mandate is to visibly raise the bar. Ongoing success metrics: posting‑compliance rate, creator retention, and the revenue-per-sub trend (the conversion KPI you'll own with the chat vendor), plus the floor running at a high bar on its own day-to-day.

Compensation & Benefits

• $75,000–$95,000 base, commensurate with experience, + performance bonus tied to operational KPIs (posting compliance, creator retention, conversion trend).
• Full-time, in-office in Winter Park (Orlando metro), W-2. Benefits: 15 days paid PTO/year, all paid federal holidays, paid sick leave, and an employer‑contributed health plan (medical, via Gusto).