Digital Lead

Meijer Inc.; Grand Rapids (MI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Inc. is seeking a customer-focused team member to help deliver an exceptional shopping experience. You will engage customers, coordinate daily tasks, and mentor peers to meet service and sales goals while upholding Meijer standards and training requirements.

You will support scheduling, merchandising, and product freshness, with a strong emphasis on safety and teamwork. A passion for service and the ability to influence others are essential in this role.

Qualifications

• Passion for customer service with total engagement.
• Excellent verbal and written communication.
• Retail or other customer service experience preferred.
• Ability to influence others and build rapport quickly.
• Mentoring and coaching teammates to meet sales goals.
• Ability to lift, carry, push, pull, bend and twist while handling product.

Responsibilities

• Engage peers to provide the best shopping experience for customers and ensure an exceptional checkout experience.
• Communicate with team members and assign daily tasks.
• Mentor and coach teammates to exceed customer service and sales goals.
• Assist with department scheduling to optimize engagement, service, and profitability.
• Ensure product freshness through proper rotation and dating policies.
• Lead by example in Meijer culture and safety.

Skills

Customer service

Verbal communication

Written communication

Team leadership

Retail experience

Influence others

Physical stamina

Job description

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!Meijer RewardsWeekly payScheduling flexibilityPaid parental leavePaid education assistanceTeam member discountDevelopment programs for advancement and career growthPlease review the job profile below and apply today!Provides direction related to operations, processes, and conditions of their area. Plans, guides, and empowers team members in the day-to-day operation of the department. Sets example for those in their department by modeling exceptional customer experience. Possesses the ability to help achieve department goals and influence their peers to create a continued winning strategy.What you’ll be doing:Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.Communicating with team members and assigning daily work tasks.Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.Ensuring freshness of products by closely monitoring execution of rotation and dating policies.Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.Operating a register and cash handling when needed.Operating powered equipment, where applicable.Participating in period end inventories, where applicable, to help achieve goals.May be required to act in Lead capacity in other departments throughout the storeThis job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required.What You Bring with You (Qualifications):Passion for customer service with total engagement that conveys approachability to customers and fellow team members.Initiates interactions with customers and peers.Excellent verbal and written communicationRetail or other customer service experience preferredCreative thinking skillsAbility to influence othersAbility to quickly build rapport and gain customer confidence to create repeat businessAbility to lift, carry, push, pull, bend and twist while handling productExperience executing plansPositive influence to create a strong team environment.A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.