Digital-First Client Relationship Advisor

U.S. Bank; Reynoldsburg (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Basic term life insurance

Disability insurance

401(k) retirement plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Client Relationship Consultant to engage customers across channels, guiding them through deposits, loans, and digital tools. You will open accounts, verify information, and educate on self-service options while delivering a consistent, high-quality experience.

Required is a high school diploma with 3–4 years of retail banking experience. You will collaborate with branch teams and adhere to NMLS and regulatory requirements as part of daily duties.

Qualifications

• Strong ability to build and foster client relationships.
• Excellent verbal and written communication across channels.
• Knowledge of bank policies, procedures, and digital services.

Responsibilities

• Engage with clients in-person, by appointment, and virtually to assess needs.
• Open new accounts and process basic transactions with accuracy.
• Educate clients on digital tools and self-service options.
• Collaborate with branch teams to deliver excellent service.

Skills

Relationship building

Communication

Digital banking knowledge

Customer service

Financial services familiarity

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Client Relationship Consultant to engage customers across channels, guiding them through deposits, loans, and digital tools. You will open accounts, verify information, and educate on self-service options while delivering a consistent, high-quality experience.

Required is a high school diploma with 3–4 years of retail banking experience. You will collaborate with branch teams and adhere to NMLS and regulatory requirements as part of daily duties.