Digital Experience Team Leader

Meijer Inc.; Grand Rapids (MI); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Inc. is seeking a capable leader to plan, direct, and supervise day-to-day store operations in Grand Rapids. You will mentor team members, support staffing, and uphold company standards for service, appearance, and safety.

The role emphasizes driving sales through exceptional customer service, managing finances and payroll, and promoting career development. A strong communicator with conflict resolution skills will thrive in a fast-paced retail environment.

Qualifications

• Requires high school diploma or equivalent.
• 2-3 years of related retail experience.
• 1 year of management experience.
• Experience rotating through store areas (meat, bakery, produce, deli) is helpful.
• Ability to communicate clearly with team members and leadership.
• Ability to resolve conflicts and manage multiple tasks.
• Ability to analyze financial and statistical information to inform decisions.
• Ability to teach suggestive selling and mentor staff.
• Demonstrated commitment to safety in the workplace.
• Completion of required certifications.

Responsibilities

• Plan, direct, and supervise team members in daily store operations.
• Act as mentor and coach for all team members.
• Implement strategies to improve customer service and drive store sales.
• Maintain store appearance and product presentation to company standards.
• Staffing, selection, and hiring to meet staffing needs.
• Provide career development paths and promotions decisions.
• Document disciplinary actions and discharge recommendations.
• Own P&L, achieve sales, and minimize shrink.
• Ensure training is completed and standards are met.
• Promote a safe work environment and reliable attendance.

Skills

Leadership

Communication

Conflict resolution

Financial analysis

Mentoring

Safety leadership

Suggestive selling

Training

Education

High school diploma or equivalent

Job description

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!Meijer RewardsWeekly payScheduling flexibilityPaid parental leavePaid education assistanceTeam member discountDevelopment programs for advancement and career growthPlease review the job profile below and apply today!Plans, directs and supervises team members in the day to day operations within various departments of the store. Serves as the mentor and coach for all team members. Implements strategies to improve customer service, drive store sales while ensuring customer needs are met and service is quick and efficient. Maintains store appearance with a focus on prime shopping hours, product presentation and company standards.What You'll be Doing:Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.Responsible for staffing, selection and hiring to achieve staffing needs.Promotes succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions.Documents and applies disciplinary actions and makes recommendations concerning discharge.Responsible for P&L, achieving sales and maintaining shrink for the department.Models exceptional, fast and friendly customer service.Communicates the Meijer Friendly Initiative in all team meetings and conversations.Mentors and coaches the team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards.Ensures the team is thoroughly trained in all aspects of their jobs and have completed all required training.Spends majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered.Communicates the Meijer Friendly Initiative in all team meetings and conversations.Promotes a safe work environment.Reliable and consistent attendance required.Performs other duties as assigned.What You Bring with You (Qualifications):High school diploma or its equivalent required.2-3 years of related retail experience.One year of management experience.Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction.Demonstrated ability to resolve conflict and by addressing root cause issues.Demonstrated ability to manage multiple tasks.Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions. Demonstrated ability to teach suggestive selling.Demonstrated ability to lead an organization that practices working safely at all timesDemonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders.Successful completion of all required certifications.