Digital Experience Manager, Ecommerce

T-Mobile US Inc.; Frisco (TX); On-site; USD 94,000 - 169,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Employee stock plan

Paid time off

Holidays

Parental leave

Job summary

T-Mobile USA, Inc. is seeking a digital experience lead to manage MintMobile.com ecommerce experiences, combining data-driven insights with cross-functional collaboration.

You will guide strategy, implementation, and optimization of new product launches to drive customer satisfaction and business outcomes. You will measure success through customer satisfaction, sales growth, and digital journey KPIs, delivering optimized experiences aligned with business priorities and engaging customers across

Qualifications

• Bachelor's Degree + 3 years of related work experience or advanced degree with 1 year of related work experience
• Acceptable areas of study include Marketing, Business or related field (Preferred)
• 5+ yrs Marketing experience (Preferred)

Responsibilities

• Utilize data and UX insights to evaluate and optimize end-to-end digital experiences
• Own end-to-end digital customer experience for new product and feature launches on the ecommerce website
• Translate business and product requirements into creative briefs and user flows that define the user experience identifying front-end impacts
• Collaborate with cross-functional teams to facilitate alignment on digital experience impacts, bridging technical and creative perspectives
• Manage project direction, coordination, and execution to enhance customer experience effectively
• Also responsible for other duties/projects as assigned by business management as needed

Skills

A/B Testing

Customer Experience

Customer Metrics

Communication

Customer Journey Mapping

Data Analysis

Digital Strategy

Digital Transformation

Project Management

Relationship Management

Strategic Thinking

User Experience (UX)

Education

Bachelor's Degree + 3 years related experience

Advanced degree + 1 year related experience

Marketing/Business related field preferred

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

This role manages digital experiences to meet and exceed customer expectations on the MintMobile.com ecommerce website. It leads the strategy, implementation, and optimization of end-to-end digital experiences for new product and feature launches. The role differentiates by integrating data-driven insights with cross functional collaboration to enhance customer satisfaction and business outcomes. Success is measured by improvements in customer satisfaction, sales growth, cost reduction, and key performance indicators for digital journeys. The work impacts the organization by delivering optimized digital experiences that align with business priorities and improve customer engagement.

Job Responsibilities

• Utilize data and UX insights to evaluate and optimize end-to-end digital experiences
• Own end-to-end digital customer experience for new product and feature launches on the ecommerce website
• Translate business and product requirements into creative briefs and user flows that define the user experience identifying front-end impacts
• Collaborate with cross-functional teams to facilitate alignment on digital experience impacts, bridging technical and creative perspectives
• Manage project direction, coordination, and execution to enhance customer experience effectively
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Marketing, Business or related field (Preferred)
• 5+ yrs Marketing experience (Preferred)

Knowledge, Skills and Abilities

• A/B Testing (Required)
• Customer Experience Improvement (Required)
• Customer Experience Metrics ( Required)
• Communication (Required)
• Customer Journey Mapping (Required)
• Data Analysis (Required)
• Digital Strategy ( Required)
• Digital Transformation (Required)
• Project Management (Required)
• Relationship Management (Required)
• Strategic Thinking (Required)
• User Experience (UX) (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): Yes

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Total Target Cash Earnings Opportunity

Total Target Cash Earnings Opportunity: $107,640 - $194,120National Base Pay Range: $93,600 - $168,800

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

The base pay range reflects the compensation component of this opportunity. The candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!T-Mobile USA, Inc. is an Equal Opportunity Employer.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.