Digital Experience Consultant

Cambridge Investment Research, Inc.; Phoenix (AZ); Hybrid; USD 42,000 - 50,000; Full time

Benefits offered by this job

Premium benefits package including med

Vacation/sick time

401K with company matching

Eleven paid holidays

Job summary

Cambridge Investment Research, Inc. is seeking a Digital Experience Consultant to deliver top-tier support to financial professionals and clients. You will resolve system issues, guide users on digital tools, and ensure secure, seamless access to company platforms across channels.

The role involves direct assistance by phone and other channels, password resets, access management, and accurate data entry. You will train users, troubleshoot escalated problems, collaborate with internal teams, and

Qualifications

• Service-oriented professional who enjoys helping others solve problems.
• Strong communication skills with ability to explain tech concepts clearly.
• Technical curiosity and the ability to quickly learn and support multiple systems.

Responsibilities

• Analyze customer concerns to identify root causes and provide timely resolutions.
• Actively listen to customer needs and deliver clear, accurate solutions.
• Maintain deep knowledge of company products, services, and technology platforms.
• Deliver real-time training to financial professionals on systems and procedures.
• Respond to technology-related inquiries from financial professionals and management.
• Communicate company policies clearly to internal and external stakeholders; escalate compliance concerns as needed.
• Collaborate with internal teams and clearing firms to improve service efficiency and effectiveness.
• Serve as go-to expert for resolving escalated or complex issues.

Job description

Key Deliverables and Responsibilities

The Digital Experience Consultant plays a key role in delivering exceptional support to financial professionals and their clients by resolving system-related issues, providing guidance on digital tools, and ensuring seamless access to company platforms. This position serves as a trusted resource for both internal teams and external partners, helping users navigate systems, troubleshoot access concerns, and maintain secure, efficient use of technology.

Job Summary

Key Deliverables and Responsibilities

The Digital Experience Consultant plays a key role in delivering exceptional support to financial professionals and their clients by resolving system-related issues, providing guidance on digital tools, and ensuring seamless access to company platforms. This position serves as a trusted resource for both internal teams and external partners, helping users navigate systems, troubleshoot access concerns, and maintain secure, efficient use of technology.

In this role, the Digital Experience Consultant provides direct support via phone and other service channels, assisting with password resets, access management, and system navigation. The position also supports operational needs through accurate data entry and processing of required paperwork.

• Analyze customer concerns to identify root causes and provide timely, effective resolutions, ensuring a high level of satisfaction.
• Actively listen to customer needs and deliver clear, accurate solutions tailored to each inquiry.
• Maintain deep knowledge of company products, services, and technology platforms to support issue resolution and customer education.
• Deliver real-time training to financial professionals on systems, procedures, and best practices supported by the department.
• Respond to technology-related inquiries from financial professionals, associates, and management, supplying information and troubleshooting as needed.
• Communicate company policies and procedures clearly to internal and external stakeholders, escalating potential compliance concerns to management.
• Collaborate with internal teams and clearing firms to develop and refine procedures that improve service efficiency and effectiveness.
• Serve as a go-to expert for resolving escalated or complex issues, fostering trust and loyalty among financial professionals.

What We Are Looking For

The ideal candidate is a service-oriented professional who enjoys helping others solve problems and navigate technology with confidence. They combine strong communication skills with technical curiosity and the ability to quickly learn and support multiple systems.

Hourly Range: $20-24/hour

Location: Hybrid (in-office 3 days/week) in either Phoenix, AZ or Fairfield, IA locations

Why Cambridge?

Cambridge has competitive benefits and promotes a work/life balance to encourage individual success.

• Premium benefit package including medical, vision, dental, life and long-term disability insurance
• Vacation/sick time
• 401K retirement plan with company matching program
• Eleven paid holidays

You can find more details about our comprehensive benefits packagehere.

Cambridge Overview

Cambridge is a financial solutions firm that provides business support services to thousands of independent financial advisors. These advisors offer personalized investment services including wealth management, financial planning, and retirement services to individuals and families across the country. Cambridge provides significant compliance, technology, and transaction processing support to these financial advisors and their offices.