Digital Environment Advocacy Specialist-

Progress Residential; Tempe (AZ); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive Compensation

Comprehensive Benefits Package

Generous Time Off

Ongoing Learning and Development

Culture that Celebrates You

Job summary

Progress Residential in Tempe, AZ is seeking a Digital Environment Advocacy Specialist to manage the customer journey across our digital channels, including BBB, social media, and review sites. You will resolve issues using Progress Residential best practices and track cases from initial contact to resolution.

The ideal candidate has experience with Salesforce, AI search tools like Yext and Birdeye, strong communication, and the ability to thrive in a high-volume environment.

Qualifications

• Salesforce experience required.
• Experience in AI search tech such as Yext and Birdeye required.
• Proficiency with MS Office (Excel, Word, PowerPoint).
• Excellent communication with internal and external customers.
• Ability to de-escalate and resolve issues.
• Strong passion for serving customers.
• Experience with property management a plus.
• Knowledge of Yardi.

Responsibilities

• Provide customer service with a positive, professional Digital Environment experience.
• Track response and resolution times.
• Monitor inquiries and assist in effective resolution of issues.
• Research and resolve customer complaints.
• Document updates in Salesforce and coordinate with stakeholders.
• Escalate findings to management as applicable.
• Provide leadership with summaries to aid in customer satisfaction.

Skills

Salesforce experience

AI search technology experience (Yext,

MS Office proficiency

Excellent communication

De-escalation & resolution-focused

Customer service mindset

Multitasking in fast-paced env

Attention to detail

Adaptable to feedback

Interpersonal skills

Weekend availability

Education

High School Diploma

Associate degree preferred

Tools

Yardi

Salesforce CRM

Job description

Tempe, Arizona, United States

Aug 24, 2026

Your career has a home here.

Ready to make an impact with a dynamic, forward-thinking company?

As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work.

As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We’re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.

Position Summary

The Digital Environment Advocacy Specialist is responsible for customer journey for all current Progress Customers in the digital environment. The digital environment includes BBB, Facebook, LinkedIn, Instagram, Yelp, TripAdvisor comments, reviews. The Digital Environment Advocacy Specialist will be responsible for problem solving and working with teammates to communicate and resolve issues which may arise in the customer experience using appropriate Progress Residential best practices.

The Digital Environment Advocacy Specialist will model the Customer Advocacy pillars of compassion, tone, emotional congruency and branding across teams and functions. Will work closely with the Manager Digital Environment Advocacy and will be responsible for customer case management tracking from the time of customers digital experience to resolution. Identifying and assessing customers’ needs to achieve satisfaction. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Responsible for problem solving and working with teammates to communicate and resolve issues which may arise in the customer experience using appropriate Progress Residential best practices.

The Digital Environment Advocacy Specialist must have experience working with customers in a high volume, fast paced environment. The ideal candidate will possess exceptional personal communication, analytic skills, is both process and people minded. Experience in a case management system is required to manage and track experiences through resolution.

The ideal candidate must have experience excelling in an environment with minimal supervision and is self-driven. This position is committed to providing a best-in-class experience to our residents, prospects, and vendors (realtors, HOAs, etc.).

Essential Functions

• Provide customer service by providing a positive, friendly and professional experience in the Digital Environment
• Displays behavior to increase trust with our customers
• Track appropriate response and resolution time
• Monitor all customer inquiries and complaints and assist in effective resolution of same.
• Research/resolve customer complaints
• Gather information from various resources, and interact and coordinate with all necessary stakeholders to successfully resolve customer concerns
• Resolve customer concerns in a timely manner with the highest quality.
• Communicates daily, weekly, and monthly metrics and trends as outlined for the department and team
• Assists in special projects or assignments as needed by the business
• Documents, details, and saves updates and responses in Salesforce.
• Escalates findings to next level of management as applicable
• Provides summaries to leadership to aid in executing customer satisfaction.

Qualifications

• Salesforce experience required
• Experience in AI search technology such as Yext and Birdeye is required
• Demonstrated proficiency with MS Office, including Excel, Word, and PowerPoint
• Ability and willingness to learn new skills
• Must have excellent communication skills with both internal and external customers
• Fosters teamwork and mutual respect throughout the company
• Demonstrated experience in de-escalation and resolution focused communication
• Has a strong passion for serving and understanding Customers
• Experience with property management a plus
• Knowledge of Yardi
• Superb accuracy and attention to detail
• Ability to prioritize multiple tasks in a fast-paced environment.
• Adaptable to feedback and requested changes
• Excellent interpersonal skills, genuinely friendly, and approachable
• Ability to work a flexible shift and hours including weekends
• High School graduate required;Associatedegree preferred
• Able to work quickly and efficiently to maintain response times
• Able to listen effectively, to find the root cause of issues, and communicate clearly

What you can expect from us

• Competitive Compensation - Including performance-based bonuses that reward your contributions.
• Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
• Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
• Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
• A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v.

Progress Residential is a leading property management company specializing in single-family rental homes, dedicated to providing stable housing and empowering residents across the United States.

7500 N Dobson Rd., Suite 300, Scottsdale, Arizona 85256, US