Digital Customer Engineer - Swedish or Russian Speaker

Cloudflare; United States; Hybrid; USD 45,000 - 67,000; Full time

Job summary

The Digital Customer Engineer (DCE) at Cloudflare is a trusted technical advisor who supports Small and Medium Business (SMB) and Digital Native Business (DNB) customers across the full lifecycle from discovery to onboarding and adoption.

You will bridge technical strategy and business value by helping customers design fit-for-purpose Cloudflare architectures, realize measurable outcomes, and confidently expand their use of the Cloudflare platform.

Qualifications

• Undergraduate or graduate degree in Computer Science, Engineering, or related field, or equivalent practical experience.
• Ability to understand and explain network, security, and developer-platform architectures.
• Strong communication and consultative skills to translate technical capabilities into business outcomes.

Responsibilities

• Technical Validation: lead technical discovery and map requirements to Cloudflare architectures; define PoCs and evaluation plans.
• Customer Adoption & Value Realization: guide onboarding and adoption with structured success plans and architectural guidance.
• Commercial Accountability & Expansion: support new business, adoption, retention and account growth; identify cross-sell opportunities.
• Trusted Advisory: act as a trusted technical advisor across the customer lifecycle on architecture and security posture.
• AI Orchestration & Workflow Automation: use AI/tools to automate routine tasks and improve efficiency.
• Education & Enablement: collaborate to create reusable technical resources and enablement content.

Skills

Architectural Mindset

Consultative Skills

Commercial Mindset

Communication

Education

Degree in CS/Engineering

Job description

About Us

At the company, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. the company protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by the company all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. the company was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At the company, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Location

Lisbon, Portugal

About Us

At the company, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. the company protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by the company all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. the company was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At the company, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

What you will do as a Digital Customer Engineer

The Digital Customer Engineer (DCE) is a trusted technical advisor and a core contributor to the company’s technical go-to-market strategy. Working as part of a pooled team, you will support Small and Medium Business (SMB) and Digital Native Business (DNB) customers across the complete customer lifecycle - from initial technical discovery and validation through onboarding, adoption. You will bridge technical strategy and business value by helping customers design fit-for-purpose the company architectures, realize measurable outcomes, and confidently expand their use of the the company platform. Sitting within the GTM organization and reporting to a Customer Engineering leader, you will operate against shared team and territory goals while using AI-assisted workflows, standardization, and automation to serve customers efficiently and consistently, at scale.

Key Responsibilities

• Technical Validation: Partner closely with Account Executives to lead technical discovery, capture business requirements, and map customer infrastructure to fit-for-purpose the company architectures and solutions. Define the scope, success criteria, and evaluation plans for Proof of Concepts (PoCs) and other technical validations. Deliver tailored technical presentations, architectural diagrams, and demonstrations that show how the company addresses specific performance, security, reliability, and developer-platform challenges.
• Customer Adoption & Value Realization: Guide customers through onboarding and adoption by developing structured success plans and architectural guidance tailored to their goals and environments. Serve as a trusted technical contact and help customers apply configuration best practices across use cases such as DNS migrations, Zero Trust rollouts, and WAF optimization. Partner with Account Executives and other the company teams to support customer health, manage risk, and identify opportunities for expansion.
• Commercial Accountability & Expansion: Contribute to shared team and territory targets tied to new business, customer adoption, retention, and account growth. Help customers deepen their use of the the company platform and identify relevant cross-sell and upsell opportunities based on customer goals and product usage. Contribute to customer value reviews that translate the company capabilities and adoption into measurable business outcomes.
• Trusted Advisory: Act as a trusted technical advisor throughout the complete customer lifecycle, building strong relationships with technical and business stakeholders. Provide guidance on architecture, security posture, developer platforms, AI control layers, and adoption strategy. Identify technical risks or adoption barriers early and recommend practical steps to improve customer outcomes.
• AI Orchestration & Workflow Automation: Leverage AI agents, Large Language Models (LLMs), and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, basic telemetry monitoring, and internal/external documentation, reclaiming your time for strategic customer advisory.
• Education & Enablement: Partner with Enablement and other internal teams to design, build, and maintain reusable technical resources. Create and deliver demonstrations, workshops, architectural guidance, and technical documentation that improve consistency and accelerate customer adoption. Share knowledge and reusable assets with the wider team to continuously raise the organization’s technical baseline.

Desired Skills and Qualifications

• Education: An undergraduate or graduate degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• Experience: Up to 1–5 years of professional experience in a customer-facing technical role, such as Sales Engineering, technical consulting, technical support, or a related field.
• Architectural Mindset: Ability to understand, whiteboard, and clearly explain network, security, application, or developer-platform architectures.
• Consultative Skills: Ability to understand customer needs, ask effective discovery questions, and translate technical capabilities into relevant customer and business outcomes.
• Commercial Mindset: An understanding of customer buying decisions, enterprise or technology sales cycles, and how technical value supports adoption, retention, and growth.
• Communication: