Digital Community Manager

Emerson; Austin (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision coverage

Flexible time off

Job summary

Emerson is looking for a Digital Community Manager to revitalize their customer community across various platforms. In this role, you will lead content creation and engagement strategies to enhance community interactions, driving support and discoverability.

The ideal candidate has over 4 years of experience in community management and a background in technical environments. Benefits include medical and dental coverage, flexible time off, and employee resource programs.

Qualifications

• 4–8+ years in community management, social media, or digital engagement roles.
• Experience in B2B or technical industries preferred.
• Strong writing and communication skills.

Responsibilities

• Own and evolve the community strategy.
• Act as primary host, moderating discussions and stimulating conversations.
• Create high-quality community content with the global creative team.

Skills

Community management

Social media engagement

Technical writing

Data-driven decision making

Education

Bachelor's degree in a related field

Tools

Discourse

Khoros

Slack

Job description

We are seeking a strategic and hands‑on Digital Community Manager to revitalize and scale our customer community across owned and external platforms. This role will own engagement, content, and community experience across our existing on‑domain community platform as well as third‑party channels such as Reddit and other industry forums. You will play a critical role in turning our digital community into a high‑value destination for engineers and technical users—driving engagement, improving support outcomes, and ensuring our content is optimized for both human users and AI‑driven discovery.

Responsibilities

Community Strategy & Growth

• Own and evolve the end‑to‑end community strategy, partnering closely with the social media team, marketing, product, and customer success to strengthen audience engagement across the digital ecosystem.

• Develop programs to increase engagement, including discussion prompts, gamification, expert sessions, and user‑generated content.

• Identify and re‑engage inactive users through targeted campaigns and lifecycle programs.

• Define community value propositions and ensure clear differentiation vs. external forums (e.g., Reddit).

Engagement & Moderation

• Act as the primary “host” of the community—stimulating conversations, moderating discussions, and ensuring a high‑quality experience.

• Respond to user questions or route them to internal SMEs to ensure timely, accurate answers.

• Build and enforce community guidelines and maintain a consistent brand voice.

External Community Presence (Reddit & Forums)

• Develop and execute a strategy for engaging in external communities (e.g., Reddit, engineering forums) in coordination with the Social Media Team.

• Monitor conversations related to test & measurement, automation, and relevant tools/ecosystems.

• Participate authentically in discussions to provide technical value—not just promotion.

• Identify opportunities to bring external users into owned community experiences.

Content & AI‑Optimized Responses

• Create and curate high‑quality community content—including posts, articles, and discussion threads—in partnership with the global creative team and social media team to ensure brand consistency, alignment, and audience engagement across channels.

• Translate complex technical topics into clear, structured, and searchable responses.

• Ensure responses are optimized for discoverability by search engines and LLMs (clear answers, context, keywords, citations where relevant).

• Build scalable content loops (e.g., turning community Q&A into SEO or help center content).

Programs & Advocacy

• Launch and manage community programs such as ambassadors, champions, or super users.

• Design recognition systems (badges, leaderboards, featured members) to reward engagement.

• Foster customer advocacy and peer‑to‑peer technical support.

Analytics & Insights

• Own community KPIs (engagement, retention, response time, deflection, contribution rates).

• Build dashboards and deliver regular insights to marketing, product, and support teams.

• Translate community feedback into actionable product and business insights.

Cross‑Functional Collaboration

• Partner with Product, Support, and Marketing to ensure community is integrated into the customer journey.

• Work closely with the Head of Social Media and cross‑functional communications teams to align community and social initiatives, share upcoming priorities, and identify opportunities for coordinated engagement and amplification.

• Collaborate on product launches, feedback loops, and customer education initiatives.

• Help scale processes for routing technical questions and surfacing insights internally.

Who You Are

You introduce new ways of looking at problems. You partner with others to get work done. You are confident under pressure.

Qualifications

• 4–8+ years in community management, social media, or digital engagement roles (preferably in B2B or technical industries).

• Proven experience growing and/or revitalizing an online community.

• Experience engaging in third‑party platforms like Reddit, LinkedIn, or engineering forums.

• Hands‑on experience with NI products or the Test & Measurement Industry.

• Familiarity with test & measurement workflows, automation systems, or engineering use cases.

• Strong writing and communication skills (clear, helpful, and structured responses).

• Ability to simplify complex technical topics without losing accuracy.

• Deep understanding of how to drive engagement—not just moderate.

• Data‑driven mindset with experience tracking and optimizing community metrics.

• Familiarity with community platforms (e.g., Discourse, Khoros, Gainsight, Slack).

• Understanding of SEO and/or how content surfaces in AI/LLM tools.

• Naturally curious and empathetic—focused on user needs.

• Comfortable being both strategic and hands‑on.

• Strong sense of ownership and bias for action.

• Able to balance community as a support channel vs. a value‑driven engagement channel.

Preferred Qualifications

• Background in engineering, test & measurement, or developer ecosystems.

• Experience with technical communities (e.g., engineering forums, open‑source communities).

• Experience creating technical content, tutorials, or documentation.

• Familiarity with automation or AI tools for content and moderation.

Benefits

We recognize the importance of employee wellbeing and provide flexible, competitive benefits plans to meet physical, mental, financial, and social needs. Our benefits include medical insurance plans, dental and vision coverage, employee assistance program, profit‑sharing retirement, tuition reimbursement, employee resource groups, recognition, and additional programs. Flexible time off plans, paid parental leave (maternal and paternal), vacation and holiday leave are also available.

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F‑1 (including those with OPT or CPT), H‑1, H‑2, L‑1, B, J, or TN, or who need sponsorship for work authorization now or in the future, are not eligible.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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