Digital Channels Specialist - Payments & Banking Ops

City National Bank of Florida; Coral Gables (FL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health Coverage: Medical, dental, and视

401(k) with matching

Paid Time Off & Holidays

Wellness Resources

Job summary

City National Bank of Florida in Florida is seeking a Digital Channels Coordinator to support both the Digital Payments and Digital Banking units. The role requires independent work, adherence to policies, and the ability to adjust tasks as department needs evolve.

You will cross-train across units, assist with daily reconciliations, ticketing queues, and reporting, while maintaining regulatory compliance and delivering quality service to clients.

Qualifications

• Minimum 2 years of experience in Online Banking/Electronic Banking, ACH, or related experience in the Financial Service Industry.
• Excellent verbal and written communication skills including diplomacy and tact.
• Good analytical and problem solving skills.
• Ability to make independent decisions.
• Proficient in Microsoft Word and Excel.
• Ability to sustain high level of confidentiality.

Responsibilities

• Provide full client support for Digital Payments and Digital Banking units within SLA policies.
• Works online banking and bill pay enrollment queues and related ticketing queues.
• Ensure compliance with Regulation E, Visa rules, and bank policies.
• Assist management with weekly/monthly department reports.
• Troubleshoot online banking, debit cards, bill pay, MRDC, Citytel, and ATM issues; escalate when needed.

Skills

Online Banking / Electronic Banking

ACH

Communication skills

Analytical skills

Microsoft Word and Excel

Education

High School Diploma or equivalent

Job description

City National Bank of Florida in Florida is seeking a Digital Channels Coordinator to support both the Digital Payments and Digital Banking units. The role requires independent work, adherence to policies, and the ability to adjust tasks as department needs evolve.

You will cross-train across units, assist with daily reconciliations, ticketing queues, and reporting, while maintaining regulatory compliance and delivering quality service to clients.