Digital Business Systems Consulting Director

Elliott Davis; Charlotte (NC); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Generous paid time off

Flexible work schedules

Parental leave benefits

Health and wellness benefits

Professional coaching

Leadership & career development

Beyond program access

Job summary

Elliott Davis is seeking a Director to lead the Business Systems Consulting group within its Digital Practice. This role oversees client engagements, ERP system evaluations, and technology-driven process improvements across industries.

You will guide teams, drive proposals, and ensure on-time, on-budget delivery while expanding services. The position requires strong leadership, communication with senior stakeholders, and a track record in professional services and ERP programs.

Qualifications

• Bachelor’s degree in a related field and 15+ years of experience in Business Systems and ERP implementation.
• Strong communication and stakeholder engagement across all levels, including board level.
• Experience delivering ERP implementations across multiple industries.
• Ability to lead, develop talent, and manage client relationships.
• Proven track record in business development and service expansion.

Responsibilities

• Collaborate with growth leaders across the firm to support business development efforts by meeting with their clients/prospects, identifying opportunities to serve, and developing and presenting proposals.
• Maintain good relationships with existing customers with the intent of becoming their trusted advisor, and to renew and expand our services.
• Ensure services are delivered with excellence, on-time and on-budget.
• Working with the BSC Practice Leader, consider and evaluate new and derivative service offerings.
• Attract key talent to implement and expand the services.
• Develop, invest time, and motivate talent to develop a pool of ready-now leaders in the group.
• Establish relationships with key systems, product and service suppliers.
• Attend client and networking events.
• Consult on complex technology eco system structures.
• Oversee and provide subject matter expertise for complex ERP and restructuring implementation projects.
• Bring deep expertise in business systems and process analysis to guide clients in identifying the most optimal technology and process improvement strategies for their organization.
• Provide leadership and direction to a team of analysts, ensuring rigor in their work while personally engaging with clients — sitting at the table to build relationships and understand their needs firsthand.
• Review in-depth analysis reports prepared by the team and translate findings into clear, actionable recommendations that address clients\' technology, process, and people needs.
• Consult clients on best practices related to their business processes.
• Review work performed by staff and provide sign off on projects.
• Prepare scope of work for projects, proposals and client engagement letters.
• Business development efforts include identifying and meeting with prospective clients, submitting proposals and building existing client relations.
• Scheduling department workflow, client billing, and maintaining quality control.
• Employee performance leader and provide performance feedback.
• Perform other duties as assigned within the scope of the practice.

Skills

Leadership

Business Development

Stakeholder Management

ERP Systems Knowledge

Problem Solving

Education

Bachelor’s degree in Computer Science, Accounting, Business Management, Information Systems (or related discipline)

Tools

ERP Systems

Job description

Who We Are

Elliott Davis pairs forward-thinking tax, assurance and consulting services with industry-leading workplace culture. Our nine offices — located in the fastest growing cities in the US — are built on a foundation of inclusivity, collaboration, and collective growth. We work daily to provide exceptional service to our people, customers, and our communities. Audit and assurance services are provided by Elliott Davis, LLC (doing business in NC and D.C. as Elliott Davis, PLLC), a licensed CPA firm.

Job Summary

The Business Systems Consulting (BSC) Director is responsible for delivering Business Systems Consulting services under the umbrella of Elliott Davis’ overall Digital Practice. As a key leader in the practice, the Director needs to demonstrate the ability to properly handle confidential information as well as adherence to the firm’s mission, vision, and values. The Director will exhibit a strong commitment to fostering a culture of collaboration, guiding the team to deliver innovative solutions that meet our clients’ evolving needs.

The Director will also support engagements for client’s business systems; including people, daily processes and technology. The BSC Director is responsible for supporting and providing guidance, expertise and leadership for teams as they serve clients to evaluate and improve the design and function of their business systems technology stack and look beyond the programs and applications to dig deeper and uncover any disconnects and deficiencies among these three core elements.

This is a leadership role for the Digital Business Systems Consulting Group. Excellent leadership, business development, and communication skills are crucial for this role.

Responsibilities

• Collaborate with growth leaders across the firm to support business development efforts by meeting with their clients/prospects, identifying opportunities to serve, and developing and presenting proposals.
• Maintain good relationships with existing customers with the intent of becoming their trusted advisor, and to renew and expand our services.
• Ensure services are delivered with excellence, on-time and on-budget.
• Working with the BSC Practice Leader, consider and evaluate new and derivative service offerings.
• Attract key talent to implement and expand the services.
• Develop, invest time, and motivate talent to develop a pool of ready-now leaders in the group.
• Establish relationships with key systems, product and service suppliers.
• Attend client and networking events.
• Consult on complex technology eco system structures.
• Oversee and provide subject matter expertise for complex ERP and restructuring implementation projects.
• Bring deep expertise in business systems and process analysis to guide clients in identifying the most optimal technology and process improvement strategies for their organization.
• Provide leadership and direction to a team of analysts, ensuring rigor in their work while personally engaging with clients — sitting at the table to build relationships and understand their needs firsthand.
• Review in-depth analysis reports prepared by the team and translate findings into clear, actionable recommendations that address clients' technology, process, and people needs.
• Consult clients on best practices related to their business processes.
• Review work performed by staff and provide sign off on projects.
• Prepare scope of work for projects, proposals and client engagement letters.
• Business development efforts include identifying and meeting with prospective clients, submitting proposals and building existing client relations.
• Scheduling department workflow, client billing, and maintaining quality control.
• Employee performance leader and provide performance feedback.
• Perform other duties as assigned within the scope of the practice.

Requirements

• Bachelor’s degree in Computer Science, Accounting, Business Management, Information Systems (or related discipline) required, complemented by 15+ years of experience in Business Systems and ERP Implementation Consulting
• Excellent written and verbal communication abilities, with the capacity to engage effectively with both internal and external clients and stakeholders.
• Excellent communication and presentation skills to all levels within an organization including board level. Able to build relationships with senior stakeholders.
• Experience building new products and services.
• Experience working in multiple industries.
• Experience working across multiple ERP systems.
• Deep knowledge of ERP systems, 3rd party applications and integrations across technology eco systems.
• Strong financial acumen.
• Experience in contract development, key legal principles, and client negotiations.
• Strong problem-solving and critical thinking skills.
• Ability to take full ownership of client deadlines and needs, including working necessary hours to meet client deadlines.
• Ability to work both independently as well as collaboratively within a team environment.

Preferred But Not Required

• Prior professional services experience
• ERP or related systems certifications
• Master’s degree in Information Systems, Business Administration, or related field

WHY YOU SHOULD JOIN US

We believe that when our employees are able to thrive in all facets of life, their work and impact are that much greater.

That's Right – All Aspects Of Life, Not Just Your Life As An Employee, Because We Understand That There's Life Beyond Your Job. Here Are Some Of The Ways Our Work Works For Your Life, Your Growth, And Your Well-being

• generous time away and paid firm holidays, including the week between Christmas and New Year’s
• flexible work schedules
• 16 weeks of paid maternity and adoption leave, 8 weeks of paid parental leave, 4 weeks of paid and caregiver leave (once eligible)
• first-class health and wellness benefits, including wellness coaching and mental health counseling
• one-on-one professional coaching
• Leadership and career development programs
• access to Beyond: a one-of-a kind program with experiences that help you expand your life, personally and professionally

NOTICE TO 3RD PARTY RECRUITERS

Notice to Recruiters and Agencies regarding unsolicited resumes or candidate submissions without prior express written approval. Resumes submitted or candidates referred to any employee of Elliott Davis by any external recruiter or recruitment agency by any means (including but not limited to via Internet, e-mail, fax, U.S. mail, and/or verbal communications) without a properly executed written contract for a specified position by an authorized member of the Talent Acquisition team become the property of Elliott Davis. Elliott Davis will not be responsible for, or owe any fees associated with, referrals of those candidates and/or for submission of any information, including resumes, associated with individuals.

Ada Requirements

The physical and cognitive/mental requirements and the work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this job, the employee is:

• Regularly required to remain in a stationary position; use hands repetitively to operate standard office equipment; and to talk or hear, both in person and by telephone
• Required to have specific vision abilities which include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Cognitive/Mental Requirements

While performing the duties of this job, the employee is regularly required to:

• Use written and oral communication skills.
• Read and interpret data, information, and documents.
• Observe and interpret situations.
• Work under deadlines with frequent interruptions; and
• Interact with internal and external customers and others in the course of work.