Digital Banking & Treasury Support Specialist

CAPITAL COMMUNITY BANK; Youngstown (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

CAPITAL COMMUNITY BANK in Pleasant Grove, UT is seeking a Treasury & Digital Banking Support Specialist to guide business and consumer clients through our digital and Treasury tools. You will be the trusted expert onboarding clients, supporting Treasury products, troubleshooting issues, and customizing digital solutions to meet client needs.

This role is ideal for someone who enjoys problem-solving and building strong client relationships, delivering a best-in-class customer experience.

Qualifications

• 2+ years of experience supporting Treasury Management, cash management, or digital banking products.
• Experience working directly with business clients on Treasury services or cash management solutions.
• Strong customer service skills and professional communication for both business and consumer clients.
• Technical aptitude to troubleshoot online banking systems, user access issues, and digital banking workflows.
• Strong attention to detail and problem-solving skills.
• Ability to manage multiple priorities, work independently, and collaborate effectively with internal teams.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and comfort navigating multiple digital platforms.

Responsibilities

• Act as the primary contact for Treasury Management support, including ACH origination, wire transfers, remote deposit capture, and cash management solutions.
• Provide expert assistance with online and mobile banking platforms such as Bill Pay, Zelle, debit card management, and mobile deposits.
• Manage business and consumer digital banking enrollments submitted through the website.
• Oversee the online account opening process, ensuring accuracy, efficiency, and a seamless customer experience.
• Deliver responsive support via phone, email, and in-person interactions.
• Troubleshoot login issues, access errors, and technical challenges with professionalism.
• Coordinate onboarding and implementation for business clients adopting digital banking and Treasury solutions.
• Customize digital banking configurations to align with client workflows and business structures.
• Investigate, resolve, and document client issues promptly, ensuring client satisfaction.
• Assist with internal audits, compliance reviews, and regulatory examinations.
• Contribute to process improvements, team initiatives, and special projects as needed.

Skills

Customer service

Communication

Problem solving

Attention to detail

Multitasking

Tools

Microsoft Office

Job description

CAPITAL COMMUNITY BANK in Pleasant Grove, UT is seeking a Treasury & Digital Banking Support Specialist to guide business and consumer clients through our digital and Treasury tools. You will be the trusted expert onboarding clients, supporting Treasury products, troubleshooting issues, and customizing digital solutions to meet client needs.

This role is ideal for someone who enjoys problem-solving and building strong client relationships, delivering a best-in-class customer experience.