Digital Banking Activation Specialist

Us Bank; Denver (CO); On-site; USD 80,000 - 98,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) retirement plan

Paid vacation

Paid holidays

Parental leave

Job summary

U.S. Bank is seeking an Outbound Specialist to manage an assigned client queue, guiding onboarding, funding, online banking enrollment, and digital tools adoption. You will collaborate with bankers and operations to ensure smooth client experiences and measurable outcomes.

You will work in a fast-paced, outbound calling environment, handling high call volumes and documenting activity to support client success and revenue goals.

Qualifications

• Bachelor's degree, or equivalent work experience.
• One to four years of client management, outbound sales, or contact center experience.
• Proven outbound calling experience with consistent performance against contact and conversion goals.
• Strong problem-solving skills and comfort navigating multiple digital banking systems.
• Strong presentation, interpersonal, verbal, and written communication skills.

Responsibilities

• Exercise judgment and make decisions that have positive operational impacts on the business line.
• Conduct proactive outbound outreach to assigned clients, maintaining a disciplined call cadence, follow-up, and accurate documentation.
• Drive core onboarding outcomes, including account funding, online banking enrollment, debit card activation, and bill pay or money movement setup.
• Assist with the resolution of client issues or Banker questions, leveraging applicable tools to resolve or escalates to the appropriate support channel.
• Identify client needs and refer opportunities to bankers and partner teams for follow-up.
• Interact with clients and other departments to ensure successful client outcomes, communicating to the client as appropriate.

Skills

Outbound calling

Communication skills

Customer service

Problem solving

Education

Bachelor's degree or equivalent

Job description

U.S. Bank is seeking an Outbound Specialist to manage an assigned client queue, guiding onboarding, funding, online banking enrollment, and digital tools adoption. You will collaborate with bankers and operations to ensure smooth client experiences and measurable outcomes.

You will work in a fast-paced, outbound calling environment, handling high call volumes and documenting activity to support client success and revenue goals.