Digital ACH Payments Supervisor

Ameris Bank; Atlanta (GA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement Plan with matching contributions

Paid Sick and Vacation Leave

Employee Stock Purchase Plan

Education Assistance

Job summary

A financial institution is seeking an ACH Operations Specialist in Atlanta, GA. The role involves processing ACH transactions, ensuring compliance, and leading operational duties. Candidates should have 5+ years in banking, strong communication skills, and preferably a Bachelor’s degree. The institution offers competitive benefits including insurance, paid leave, and retirement plans.

Qualifications

• Minimum of 5 years’ banking experience in an ACH environment required.
• Minimum of 2 years' management/leadership experience strongly preferred.
• Accredited ACH Professional (AAP) Certification within 1 year.

Responsibilities

• Serve as NACHA ACH subject matter expert.
• Process incoming and outgoing ACH originations.
• Assist in overseeing daily operations.
• Maintain and update departmental procedures.

Skills

Strong oral and written communication skills

Critical thinking and problem-solving skills

Detail oriented with strong organizational skills

Strong time management skills

Intermediate computer proficiency

Education

High school diploma or GED

Bachelor’s degree or equivalent

Tools

Microsoft Office Suite Products

Job description

Overview

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app. Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and purpose and how you can bring it to life as an Ameris Bank teammate.

Essential Functions, Duties, And Responsibilities

• Serve as NACHA ACH subject matter expert.
• Process incoming and outgoing ACH originations in compliance with bank’s policies, procedures, including applicable laws and NACHA regulations.
• Assist in overseeing daily operations to ensure that all functions and task are completed.
• Provide additional training and coaching to employees.
• Responsible for researching and handling ACH escalations.
• Maintain and update departmental procedures to meet the compliance standards.
• Assist in the implementation of new products and software to gain / enhance operational efficiencies.
• Monitor and report fraudulent activity.
• Ensure ACH balancing is completed in a timely manner.
• Process and Investigates Regulation E claims related to ACH transactions.
• Assist ACH Originators with processing questions.
• Provide monthly, quarterly, and annual reports for both ACH.
• Prepare required documents for annual internal and external audit exams.
• Prepare and maintain risk control documents.
• Supervisors may be required to work more than 40 hours per week in the event of high priority activities.

Required Knowledge, Skills And Competencies

• Strong oral and written communication skills.
• Sound critical thinking, problem solving, and analytical skills.
• Detail oriented, with strong organizational skills.
• Strong time management skills and ability to handle multiple tasks simultaneously.
• Intermediate computer proficiency.
• Intermediate proficiency in Microsoft Office Suite Products.
• Able to effectively express self, using language and grammar in a professional manner, and respond to common inquiries from internal and external customers.
• Able to plan, develop and organize professional schedule to achieve goals within or ahead of established time frames.

Industry And Work Experience

• Minimum of 5 years’ banking experience in an ACH environment required.
• Minimum of 2 years' management/leadership experience strongly preferred.

Academic

• High school diploma or GED required.
• Bachelor’s degree or equivalent combination of education and experience preferred.
• Accredited ACH Professional (AAP) Certification provided within 1 year.

Benefits Available To Employees

Ameris Bank provides a comprehensive employee benefit package to all eligible employees.

• Medical, Dental and Vision Insurance
• Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment
• Life Insurance provided at no additional cost to employees
• Accidental Death & Dismemberment Coverage
• Long-Term Disability Coverage
• Paid Sick and Vacation Leave
• 11 Holidays
• Volunteer/Service Day
• Employee Stock Purchase Plan
• 401(k) Retirement Plan
• Ameris Bank matches 50% of your first 8% of contributions to the plan
• Flexible Spending Accounts
• Health Savings Account
• Health Reimbursement Arrangement
• Supplemental Life & Other Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• Employee Advocacy Program
• Tickets at Work (Entertainment discounts for Ameris Bank Employees)
• AT&T Employee Discount
• Wellness Discounts for Medical Premiums and Other Rewards
• Employee Referral Incentive
• Education Assistance
• Employee Resource Groups

Banking Advantages For Employees

In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.

• Free Interest Checking
• Free Safe Deposit Box
• Free Money Orders, Travelers’ Checks and Cashier Checks
• Discount on Mortgage Origination Fee
• Free Online Banking and Free Unlimited Online Bill Payment
• Employee Banking Perks

Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.