Digital Accessibility Support Specialist

Portland State University; Portland, Northern (OR, KY); Hybrid; USD 49,000 - 74,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Tuition benefits

Job summary

Portland State University is seeking a Digital Accessibility Support Specialist to join the DAC team within the Office of Information Technology. You will provide direct support for public-facing and internal digital resources, maintain accessibility resources, and contribute to training and policy alignment.

Work involves collaboration with campus partners, development of workshops, and ongoing content updates to ensure WCAG compliance across PSU systems.

Qualifications

• This classification requires a basic foundation of knowledge and skills in technology and information systems.
• Demonstrate understanding of digital accessibility regulations and standards (e.g., ADA, Section 504, WCAG 2.X).
• Experience creating, validating, and remediating digital resources in Google Workspace, Microsoft Office, PDF, and HTML per WCAG 2.X.

Responsibilities

• Consultation, Training, and Support (30%): triage requests, coordinate third-party remediation, and develop workshops.
• Digital Accessibility Resource Management (20%): maintain resources, update training materials, monitor Siteimprove QA.
• Team Support and Related Projects (20%): assist projects with cross-campus stakeholders, report status.
• IT Contract Review (20%): review vendor docs against WCAG standards and support procurement workflows.

Skills

JIRA

Screen reader use

VPAT interpretation

Stakeholder liaison

Communication

Team collaboration

Procurement guidance

Education

AA degree or equivalent

Tools

Jira

Siteimprove

HTML

PDF

Google Workspace

Microsoft Office

Job description

Digital Accessibility Support Specialist

If you are a finalist for the position, please note that you will need to provide the names, telephone numbers, and email addresses of three professional references.

Position Announcement

Proposed Start Date

Proposed Start Date 11/16/2026

Classification Title

Classification Title Info Technology Consultant 2

Working Title

Working Title Digital Accessibility Support Specialist

Department

Department 610001 - TEC Off of Information Technology

Position Number

Position Number D93018

Representation

Representation OP - SEIU/OPEU Local 503

Position FTE

Position FTE 1

End date, if applicable

Position Summary

Brief Description of PSU/School/Dept

Portland State University ( PSU ) is a thriving campus of 21,000 students in downtown Portland, easily accessible by bike and public transit and surrounded by restaurants, food carts, parks, and local businesses. PSU is committed to offering opportunities to students from a variety of backgrounds and prides itself on providing access for low-income and nontraditional students. Our motto, “Let knowledge serve the city,” reflects our dedication to finding innovative, sustainable solutions to local and global problems. Our location in the heart of one of America’s most dynamic cities gives our students unmatched access to career connections and an internationally acclaimed cultural scene. PSU’s Office of Information Technology ( OIT ) — ranked one of the Best Places to Work in IT for nine years — empowers students, faculty, and staff through technology. Our number one value is our employees: we build and foster a culture of inclusion, actively encourage a healthy work-life balance and flexible schedules, and strive to support our employees professionally and personally. PSU offers employees a substantial tuition discount, and we encourage our staff to take advantage of it, whether to pursue a degree or for personal interest. We are a department of dynamic, engaged, collaborative, and communicative people, and seek to attract employees who can add to our culture. Refer to our human resource pages to learn more about why we’re a great place to work.

Position Summary

The Digital Accessibility Support Specialist is a key member of the Digital Accessibility and Content ( DAC ) Team in the Office of Information Technology ( OIT ) at Portland State University ( PSU ).

In this position, you will provide direct digital accessibility support to members of the PSU community who procure, design, or manage public-facing and internal, non-instructional digital resources. You will play a significant role in providing support to the PSU community by maintaining digital accessibility support resources, conducting accessibility documentation reviews, providing consultative support, building and deploying training sessions, and contributing to team goals.

In this role, you will regularly collaborate with colleagues across campus, including the Office of Equity, Audit and Compliance; Office of Academic Innovation; PSU Library; Disability Resource Center; Office of Human Resources; and more.

An overview of the job duties for this position is as follows:

• Consultation, Training, and Support (30%)
• Digital Accessibility Resource Management (20%)
• Team Support and Related Projects (20%)
• Other Duties as Assigned (10%)

Consultation, Training, and Support (30%):

Triage and support incoming digital accessibility service requests and coordinate third-party remediation for PSU’s public-facing and internal, non-instructional digital resources. Provide expert consultation on accessible digital procurement, design, and management across OIT and university-wide projects. Collaborate with campus partners and support staff to meaningfully contribute to PSU’s continued digital accessibility maturity. Drive institutional capacity building through programs such as the International Association of Accessibility Professionals ( IAAP ) cohort, PDF Spring Cleaning event, and Digital Accessibility Liaison ( DAL ) Group. Develop and deploy digital accessibility workshops and trainings to support the PSU community.

Digital Accessibility Resource Management (20%)

Stay current on evolving digital accessibility standards to ensure high-quality, up-to-date support and training content. Develop and continuously refine accessible, inclusive self-support resources (e.g., articles, checklists, templates, videos, etc.) and training materials for the PSU community. Additionally, collaborate with the DAC team to monitor Siteimprove quality assurance and accessibility reports to maintain and improve the usability of the OIT website.

Team Support and Related Projects (20%)

Prioritize and complete daily tasks and project assignments on schedule while providing expert insights to advance team goals. Participate in complex projects with cross-campus stakeholders to advance understanding of digital accessibility and compliance. Report regularly on project statuses and challenges. Cultivate key relationships across OIT , PSU , and partner institutions. Actively support a people-first, inclusive team culture while establishing clear customer expectations to maintain a sustainable, balanced workload.

Information Technology (IT) Contract Review (20%)

Execute IT service and solution contract reviews by evaluating vendor documentation against WCAG 2.X standards to assess baseline digital accessibility risk. Collaborate with OIT and the central contracts office to streamline procurement workflows, improve guidance materials, and ensure regulatory compliance. Support campus stakeholders and vendors with digital accessibility risk management and remediation roadmapping. Investigate reported barriers in OIT systems and support application administrators in remediating them.

Minimum Qualifications from Classification

This classification requires a basic foundation of knowledge and skills of technology and information systems generally obtained through an AA degree in computer science, information systems, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience.

Additional Minimum Qualifications for this Position

• Demonstrate understanding of digital accessibility regulations and standards (e.g., the Americans with Disabilities Act, Section 504 of the Rehabilitation Act, and Web Content Accessibility Guidelines ( WCAG ) 2.X)
• Experience creating, validating, and remediating digital resources in Google Workspace, Microsoft Office, Portable Document Format ( PDF ), and HTML , in accordance with WCAG Guidelines 2.X, Level A and AA
• Hands‑on experience using industry‑leading screen reading software such as JAWS , NVDA , and/or Voiceover to validate accessibility for digital products
• Ability to close read, evaluate, and interpret a WCAG -based Voluntary Product Accessibility Template ( VPAT ), communicating relative risk to procurement parties
• Ability to build meaningful partnerships with PSU digital accessibility stakeholders and OIT colleagues in a collaborative, team‑oriented environment
• Desire and commitment to a people‑first culture—prioritizing effective communication, trust‑building, celebration of differences, etc.
• Ability to independently organize and execute multiple projects and tasks within a team environment—collaborate on complex decisions and prioritize work as needed
• Experience providing direct customer support and expertise—communicating effectively both orally and in writing to both technical and non‑technical audiences
• Ability to synthesize and translate complex technical concepts into concise, user‑friendly written formats (e.g., best‑practice guidelines, support articles, training materials, etc.)

Preferred Qualifications

• Ability to lead and/or manage complex projects—collaborating effectively with others on requirements development, prioritization, and tracking
• Oral communication skills including presenting in front of audiences and effectively delivering technical concepts to diverse and non‑technical audiences
• Experience providing oversight for IT accessibility solutions in a higher education environment
• Hands‑on experience working with or supporting other industry‑leading assistive technologies such as Dragon Naturally Speaking, Kurzweil, Read&Write, or Zoomtext, etc.
• Professional experience utilizing automated accessibility audit and quality assurance tools and processes
• Record of exceptional customer service that creates a welcoming and supportive environment
• Review solutions and processes critically to make recommendations for continuous improvement
• Experience working directly with people with disabilities or lived experience as an assistive technology user
• Experience with work management and issue tracking systems such as Jira or Jira Service Management
• Certification such as a Certified Professional in Web Accessibility ( CPWA ) by the International Association of Accessibility Professionals ( IAAP ) or Section 508 Trusted Tester by the Department of Homeland Security

OIT Attributes for Success

• Coaching: you appropriately give, accept, and incorporate feedback from others.
• Communication: you exchange information and ideas well, verbally and in writing; communication is an essential tool for productivity and strong working relationships in OIT .
• Emotional Intelligence: you possess the capacity to be aware of, manage, and express your emotions; you handle interpersonal relationships with empathy and safety, enabling diverse types of people to work together.
• Proactive: you recognize and initiate opportunities to take action and prevent potential problems and threats.
• Teamwork: you identify with the larger organizational team and your role within it; you share resources, respond to requests, and support our organizational strategy.

Creates an environment that acknowledges, encourages and celebrates differences.

Functions and communicates effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities and cultural backgrounds.

Seeks opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement.

Adheres to all PSU policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.

Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.

Work Days/Hours

Work Days/Hours On campus Monday-Friday, 8am-5pm. Up to one day remote, with the approval of the supervisor.

Total Compensation Range & Benefits Statement

The starting salary rate for this position is between $48,852 and $ 73,500 per year. The starting salary may be negotiable above this range; however, it is dependent upon the knowledge, experience, skills, and abilities of the chosen candidate, the budget of the hiring department, and approval from human resources. PSU’s excellent benefits package includes 95% premium‑paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employees, spouses, or dependents at any of the Oregon Public Universities. For more information about benefits, please visit PSU’s benefits page . Please visit the Total Compensation Calculator to explore the added value of PSU’s employee benefits. You will need to pass a background check and must be legally authorized to work in the United States as our department is unable to sponsor any type of visa applications or extensions.

Posting Close Date

Posting Close Date 10/05/2026

Application screening begins 10/05/2026

Equal Opportunity Employer/Veterans/Disabled

Equal Opportunity Employer/Veterans/Disabled

Background Check Required Yes

If you have questions

Please email Stephanie Upshaw at [e-mail]