Dietary Worker

Aramark; Chicago (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Work-life resources

401(k) plan

Parental leave

Disability coverage

Job summary

Aramark seeks a Dietary Worker to support patients by phone and via software systems, serving as a liaison to departments for meal services. Responsibilities include handling calls, recording orders, and collaborating with medical staff to ensure accurate nutrition.

The role emphasizes confidentiality, safety, and adherence to company policies. Candidates should have call center or customer service experience, be fluent in English, and comfortable using technology.

Qualifications

• Previous customer service and/or call center experience preferred.
• Experience in food service or dietary clerk preferred.
• Must communicate fluently in English; bilingual a plus.
• Ability to stay calm under pressure.
• Comfort with using technology including web-based software and headset; 35–45 wpm.
• Must be flexible and adaptable to change.

Responsibilities

• Function in a fast-paced, performance-based call center where calls are recorded and assessed.
• Maintain friendly, efficient, positive customer service toward customers, clients and co-workers.
• Adaptable to customer needs.
• Answer phones, take menu orders, and direct calls related to meals or nutritional needs.
• Use software to record patient orders.
• Maintain knowledge of therapeutic diets to ensure accurate meal orders.
• Work with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition.
• Keep privacy and safety by following confidentiality and sanitation standards.
• Adhere to ARAMARK standards and conduct policies; maintain records and reports as required.

Skills

Call center experience

Customer service

English fluency

Tech literacy

Typing 35-45 wpm

Job description

Job Description

The Dietary Worker provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Compensation Data

COMPENSATION: The hourly rate for this position is $17.00 to $17.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

Benefits

• BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.


• Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.

Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.

Job Responsibilities

• Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained.


• Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers.


• Adaptable to customer needs.


• Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs


• Uses software to record patient orders


• Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately


• Works closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition


• Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by closely adhering to safety and sanitation standards


• Maintains compliance with ARAMARK's standards of operation. Adheres to ARAMARK's Business Conduct Policy at all times. Maintains all records and reports to ensure compliance with all local, state, and federal regulations and codes.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Previous customer service and/or call center experience preferred


• Experience in food service, as a dietary clerk, or in a related field preferred


• Needs to communicate fluently in the English language, bilingual or multilingual a plus.


• Ability to stay calm under pressure.


• Comfort with using technology including web-based software, keyboard, and telephone headset for the majority of shift. Typical typing of 35 ? 45 wpm.


• Must be flexible and adaptable to change.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.