Dietary Supervisor

ummh; Milford (MA); On-site; USD 21,000 - 35,000; Full time

Job summary

UMass Memorial Health is seeking a Diet Supervisor to oversee the diet office operations and supervise staff to ensure patients receive appropriate diets in a timely, sanitary manner. The role requires HACCP/compliance awareness, strong customer service, and collaboration with nursing and production teams.

Responsibilities include coordination with departments, adherence to policies, and ensuring consistency in diet delivery while maintaining high sanitary standards across shifts.

Qualifications

• Must be able to read, write and comprehend English.
• Must be able to follow both written and verbal instructions.
• Basic math skills including multiplication, addition and the use of a calculator.
• Computer skills including light typing and touch screen usage.
• Excellent customer service skills.
• On the job training available.

Responsibilities

• Follows HACCP standards and ServSafe certification.
• Supports supervision of diet office staff.
• Ensures timely provision of patient diets and quality service.
• Maintains sanitation in accordance with policies and procedures.
• Attends required department meetings and supports quality improvement.

Skills

English literacy

Follow instructions

Basic math

Computer skills

Customer service

On-the-job training

Job description

Exemption Status: Non-Exempt

Hiring Range: $15.00 - $25.71 (based on a full time schedule of 40 hours per week). Please note that the final offer will vary based on scheduled hours. Compensation for part‑time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details: Holidays - Every Other Holiday, Sunday through Saturday, Weekends - Every Other Weekend

Scheduled Hours: 6:00am to 2:30pm, 11:00am to 7:30pm; Shift: 1 - Day Shift, 8 Hours (United States of America); Hours: 40; Cost Center: 26000 - 5030 Food Services Kitchen. This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

The Diet Supervisor is responsible for the functioning of the diet office and supervision of employees. They perform a wide range of tasks for the purpose of providing patients with their appropriate diets on a consistent and timely basis. This is done through answering phones, communicating with nursing, diet education, production and supervision. A variety of functions need to be completed in order to provide quality service to all of our customers while maintaining the highest sanitary conditions in accordance with policies and procedures.

I. Major Responsibilities

1. Follows are HACCP standards
2. Is ServSafe Certified
3. Follows all contract services policies and procedures
4. Possess excellent customer service / communication skills
5. Possesses good computer skills
6. Attends up to 75% of department / diet office meetings
7. Has basic special diet knowledge through on-the-job training
8. Ability to supervise staff and check work
9. Assists in keeping all Press Ganey scores within or greater than departmental targets / goals

Standard Lead Level Responsibilities

1. Distributes and monitors the flow of work for an assigned group of employees. Provides training and technical assistance to employees within the assigned work area. Assists supervisor in assuring that assigned employees are provided with appropriate resources, materials, and methods. Provides recommendations to manager or supervisor for the most efficient utilization of assigned personnel. Relays work instruction from the supervisor.
2. Complies with established departmental policies, procedures, and objectives.
3. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
4. Attends variety of meetings, conferences, and seminars as required or directed.
5. Demonstrates use of quality improvement in daily operations.
6. Complies with all health and safety regulations and requirements.
7. Maintains, regular, reliable, and predictable attendance.
8. Performs other similar and related duties as required or directed.
9. All responsibilities are essential job functions.

II. Position Qualifications

Experience/Skills

Required

• Must be able to read, write and comprehend English
• Must be able to follow both written and verbal instructions
• Basic math skills to include multiplication, addition and the use of a calculator
• Computer skills to include light typing and touch screen usage
• Excellent customer service skills
• On the job training available

Preferred

• No previous experience necessary but is helpful

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions

1. Stand - 1/3
2. Walk - 1/3
3. Sit - 2/3
4. Talk or hear - 2/3
5. Uses hands to finger, handle or feel - 2/3
6. Push/pull - 1/3
7. Reach with hands and arms - 1/3 to 2/3