Diet Tech (Diet Clerk)

Friendly-Senior-Living; City of Rochester (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

The Friendly Home in Rochester, NY is seeking a Diet Clerk to accurately record dietary preferences and meal orders, and to enter them into our dining services software. You will provide excellent customer service to patients, their families, and staff under supervision of the Clinical Nutrition Manager and Food Service Director.

Responsibilities include updating menus, maintaining records, generating reports as needed, and supporting clerical tasks for the nutrition team in a busy clinical

Qualifications

• Knowledge of dietary restrictions, nutritional guidelines, and common medical diets.
• Excellent communication and interpersonal skills with patients and healthcare professionals.
• Detail-oriented with strong organizational and record-keeping abilities.
• Proficient with Word and Excel; able to use dining services software.

Responsibilities

• Accurately record and maintain dietary preferences, allergies, restrictions, and special requests.
• Enter and update patient meal orders in electronic systems, ensuring accuracy.
• Communicate with dietitians and kitchen staff to ensure correct meals.
• Visit Members during meal service to assess satisfaction.
• Update menus and maintain patient dietary information and production counts.

Skills

Dietary restrictions knowledge

Communication skills

Detail-oriented

Record-keeping

Computers (Word, Excel)

Fast-paced environment adaptability

Customer-service mindset

Education

Education in food and nutrition preferred

Tools

Word

Excel

Job description

We consider many different factors to determine your compensation package at FSL. We assess your specific job family, level, relevant skills, experience, and other special trainings, or accomplishments you bring to the position. Pay decisions are also guided by our financial means as well as analyzed against what others earn internally. We strive to pay competitively and offer market differentiated benefits and perquisites in line with our compensation philosophy. The salary range is a reflection of many similar like positions and your actual compensation may not be at the high or low end of the range but will be based on your unique skills and other criteria mentioned. FSL is committed to offering each individual an elevated employee experience through growth and learning opportunities in addition to an inclusive work culture coupled with other perquisites.

Position Summary

Every effort has been made to identify the essential functions of the Diet Clerk position. The Diet Clerk plays a crucial role in supporting the dietary needs/ preferences of the members by accurately recording and maintaining dietary preferences, restrictions, and meal orders while entering them into our dining services software. Provide exceptional customer service to patients, their families, and other staff members. As well as supporting the Clinical Dietitians by completing any assigned clerical work with the overview of the Clinical Nutrition Manager and the Food Service Director.

Essential Job Functions:

• Accurately record and maintain dietary preferences, allergies, restrictions, and special requests of patients.
• Enter and update patient meal orders in electronic systems, ensuring accuracy and adherence to prescribed diets.
• Communicate effectively with dietitians and kitchen staff to ensure patients receive appropriate meals based on their dietary needs and state regulations.
• Visits Members during meal service to assess Member satisfaction.
• Work closely with dietitians to ensure patients' dietary plans align with medical recommendations and kitchen staff to ensure food options are available and ordered options are included in production counts.
• Assist in the preparation and distribution of weekly menus in adherence to dietary guidelines.
• Update and revise menus to accommodate changes in patient needs, seasonality, or special events.
• Maintain accurate and up-to-date records of patient dietary information, including meal orders, modifications, and preferences.
• Generate reports and summaries for medical and administrative purposes, as required.
• Additional clerical/ customer service support including meeting members for food preferences, to obtain birthday orders, ext.
• Performs other duties as assigned by Clinical Nutrition Manager.

Expectations of the Position:

• Dependable, report to work on-time for every schedule shift (ready to work at beginning - start of shift) and work full schedule shifts unless physically unable or pre-approved Paid Time Off (PTO) which includes personal and vacation.
• Willing and able to work overtime and weekends as required by the position and/or approved by management.
• Have reliable transportation to and from work.
• Must be clean and neat in appearance and have a "friendly," hospitality-oriented, and service-oriented personality.
• Abide by work-related / job procedures and organization policies; (refer to the Employee Handbook).

Qualifications of the Position:

• Education: Previous knowledge or education in food and nutrition is preferred.
• Skills:
  • Knowledge of dietary restrictions, nutritional guidelines, and common medical diets (e.g., diabetic, renal, cardiac).
  • Excellent communication and interpersonal skills to interact compassionately with patients and healthcare professionals.
  • Detail-oriented with strong organizational and record-keeping abilities.
  • Familiarity proficiency in computers including Word, Excel, ext.
  • Ability to work in a fast-paced environment, prioritize tasks, and handle multiple responsibilities.
  • Compassion, patience, and a customer-service-oriented mindset.

Conditions of Employment:

• Work is performed in a clean, well lit, Community setting.
• Employee must be able to perform essential job functions (reasonable accommodation may apply)

Physical Requirements

• Refer to attached Physical Requirements form.
• Must meet the general health requirements set forth by The Friendly Home.
• May be requested to assist in the evacuation of Residents or perform other procedures to protect the safety of Residents, visitors and team members during emergency situations.