Diet Office Clerk

BILH Performance Network; Burlington (MA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Per Diem

Job summary

Lahey Clinic in Burlington, MA is seeking a Diet Office Clerk to support patient meals and nourishment under the Diet Office Manager. You will coordinate with the Registered Dietitian, process menu orders, and ensure adherence to prescribed diets.

This per diem daytime role requires English proficiency, basic math, and strong customer service. You will travel between care units and food prep areas, document diet changes, and help maintain accurate diet sheets.

Qualifications

• High school degree preferred.
• 1 year hospital or nursing home food service experience preferred.
• Proficient in basic 4-function math.
• Strong English speaking and writing skills.
• Good telephone and customer service skills.
• Ability to move between patient care units and food prep areas.

Responsibilities

• Update non-room service menus each morning and prepare breakfast for new admissions.
• Answer phones professionally for Room Service calls and verify patient details.
• Process Room Service orders ensuring diet orders are met.
• Update diet sheets and track changes in diet orders.
• Visit non-room service patients daily to assist with menu selections.
• Transcribe special instructions to diet sheets and notify Dietitian within 15 minutes.
• Complete daily Patient Visitation Reports and attend training.
• Adhere to hand-washing requirements.

Skills

Basic math

English proficiency

Communication skills

Telephone skills

Customer service

Data entry

Mobility between units

Education

High school degree

Job description

# Diet Office ClerkBurlington, MA • Lahey Clinic • Per Diem • DayShare job:Apply now**When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.**Under the supervision of the Patient Services Manager, performs a variety of tasks associated with ensuring that the patients receive meals and nourishment in accordance with the physician diet order. Supports the activities of the Registered Dietitian through careful coordination and execution of tasks such as calorie count, nourishment set up and provision of appetite and intake. Functions as a member of the Clinical Nutrition and patient services team and maintains a positive relationship with all department members, allied health care team members, patients, and families.**Job Description:****Essential Duties & Responsibilities including but not limited to:**1) Updates Non-Room Service menus each morning in accordance with department standards for timeliness and accuracy. Completes breakfast menu for new admission Non-Room Service patients according to prescribed diet order.2) Answers the telephone in a professional manner for Room Service calls verifying patient name and room number while taking menu order.3) Processes Room Service menu orders accurately, correcting menu with patient as indicated to ensure that the order is consistent with prescribed diet.4) Correctly updates the diet sheets with check mark to denote a tray has been sent along with all changes in diet order or nourishment requests.5) Visits all Non-Room Service patients daily for menu selection, assisting patients as needed and reinforcing the prescribed diet.6) Transcribes special instructions from Cardex to the diet sheets in accordance with department standards for timeliness and accuracy.7) Contacts Dietitian with all consults within 15 minutes of receipt by the Diet Office in accordance with department standards for timeliness and accuracy.8) Consult the Diet Office Manual or a Dietitian with all patient questions or concerns.9) Completes at least 1 Patient Visitation Report each day worked.10) Attends all relevant in-service training.11) Adheres to hand-washing requirements while at work.**Minimum Qualifications:**Education: High School degree preferredLicensure, Certification, Registration: None required.Skills, Knowledge & Abilities:* Proficient in basic 4-function math.* Demonstrates proficiency in speaking and writing in English.* Demonstrates proficiency in oral and written communication.* Requires the ability to move within and between patient care units and food preparation areas.* Requires vision/color and manual dexterity for checking patient menus entering data into computer, identifying special diets and codes by color, and manipulating menus and paperwork.* Knowledge of relevant precautions for applicable infectious disease.* Telephone skills / Customer service skills* In the absence of certain of these skills, demonstrates the ability to be thoroughly trained to meet organizational requirements.Experience: A minimum of one (1) year hospital or nursing home food service is preferred.**Pay Range:**$17.00 – $22.88The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.## As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.## More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.## Equal Opportunity Employer/Veterans/Disabled### **Job details*** **Employment:** Per Diem* **Shift:** Day* **Category:** Clinical Nutrition* **Pay Range:** $17.00 - $22.88* **FLSA:** Non-Exempt* **Req ID:** JR102668