Diesel Service Technician

East Texas Mack; Longview (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with Match

Paid Time Off

Paid Training

Company Holidays

Job summary

East Texas Mack in Longview, Texas, is seeking a skilled technician to provide technical service to vehicles and equipment. Candidates must have at least three years of dealership or fleet experience, along with a high school diploma. Additionally, ASE and CDL certifications are preferred.

The role involves responsibilities like reading job orders, troubleshooting vehicle issues, and ensuring customer satisfaction. The position promises benefits such as medical, dental, vision, and a 401k plan with matching.

Qualifications

• At least three years of dealership or fleet experience required.
• ASE certification preferred.
• CDL certification preferred.

Responsibilities

• Provide technical service to vehicles and equipment.
• Read job orders and observe vehicles to resolve malfunctions.
• Test-drive vehicles to ensure they run smoothly.
• Complete work according to safety requirements.

Skills

Dealership or fleet experience

Customer service

Self-motivated

Professionalism

Education

High school diploma or equivalent

Tools

Own tools

Job description

At East Texas Mack, we strive to make every customer a customer for life. Happy employees make happy clients, and we reward individuals who are ready to work hard and stay motivated. Every employee is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from us through the years.

Benefits

• Medical
• Dental
• Vision
• 401k with Match
• Paid Time Off
• Paid Training
• Company Holidays

Responsibilities

• Provide technical service to vehicles and equipment.
• Read job order, observe and listen to vehicle in operation to resolve malfunction and plan work procedures.
• Follow checklists ensuring all critical parts are examined.
• Examine protective guards, loose bolts, and specified safety devices on trucks, and adjust as needed.
• Test-drive vehicles to ensure that they run smoothly.
• Tag all warranty parts and returns to warranty clerk.
• Attend training classes and keep tabs on factory technical bulletins.
• Develop and maintain positive relationships with customers to increase overall customer happiness.
• Properly complete the service and/or repairs assigned by supervisor.
• Complete all work according to the applicable safety requirements and published procedures.
• Participate in, and utilize to the best of one’s abilities, technical training as assigned by management.
• Maintain your designated workspace in an organized and clean manner.
• Ensure guest vehicles are returned as clean as they were prior to being serviced.
• Show the utmost courtesy to all guests, visitors and dealership personnel.
• Make every effort to achieve the production objectives set by management.
• Adhere to manufacturer’s policies and procedures as they relate to labor operations, time and repair order documentation when performing warranty repairs and torque specifications.
• Any other duties as outlined by the Service Supervisor and or management.

Qualifications

• AT LEAST THREE YEARS OF DEALERSHIP OR FLEET EXPERIENCE REQUIRED
• High school diploma or equivalent required
• ASE certification preferred
• CDL certification preferred
• Teammate with a strong sense of dedication to the customer and service team
• Self-motivated and professional
• Possess own tools

Equal Opportunity Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.