Diesel Service Advisor

Schneider National; Indianapolis (IN); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical, dental and vision insurance.

Company-paid life insurance.

401(k) savings plan with company match

Paid time off and paid holidays.

Incentive pay program

Company-provided uniforms and safetyEy

Discounts on boots.

Company-paid training.

Shift differential for late afternoon/

Job summary

Schneider National is seeking a Diesel Service Advisor in Indianapolis, IN. You will be the main contact between drivers and diesel technicians, write up service requests, and perform minor repairs.

This on-site role emphasizes clear communication with drivers and timely updates on repair progress. Candidates should have a high school diploma or GED, solid computer/data-entry skills, and the ability to work independently.

Qualifications

• High school diploma or GED required.
• Strong data entry and computer skills.
• Excellent attention to detail and customer service.
• Proven problem-solving and decision-making abilities.
• Ability to work independently with minimal supervision.
• Must be able to provide own set of tools within 30 days of hire.

Responsibilities

• Perform general shop duties: answer phones, write service requests, and estimate repair times.
• Maintain open communication with drivers, providing status updates on repair decisions and wait times.
• Assist with inventory: ensure parts needed for repairs are in stock and submit parts requests when unavailable.

Skills

High school diploma / GED

Computer & data entry

Attention to detail

Customer service

Problem solving

Independent work

Own tools within 30 days

Education

High school diploma / GED

Job description

Job overview:

• Act as the main point of contact between drivers and diesel technicians as a Diesel Service Advisor in Indianapolis, IN.
• Communicate with company drivers.
• Write up service requests.
• Complete minor repairs.

Responsibilities:

• Perform general shop duties, such as answering phone calls, writing service requests and estimating repair times.
• Maintain open lines of communication with drivers by providing status updates on repair decisions and wait times.
• Assist with inventory management by ensuring parts needed for a repair are in stock and submitting parts requests when they're not.

Skills and qualifications:

• High school diploma/GED.
• Computer and data entry skills.
• Strong attention to detail.
• Excellent customer service skills.
• Strong problem-solving and decision-making skills.
• Able to work independently with little supervision.
• Able to provide own tools within 30 days of hire.

Pay and benefits:

• Medical, dental and vision insurance.
• Company-paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.
• Company-provided uniforms and safety eyewear.
• Discounts on boots.
• Company-paid training.
• Non-exempt U.S. shop associates working 50% or greater of the daily shift time worked between 3 p.m. and 5 a.m. local time, receive a $1.50 per hour differential for hours worked.
• See full list of diesel technician benefits.

Schneider's inclusive culture

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.