Die-Sinking EDM Process and Training Engineer

Torrey Holistics; Elk Grove Village (IL); On-site; USD 70,000 - 110,000; Full time

Job summary

MC Machinery is seeking an EDM Process and Training Engineer to advance EDM applications, provide hands-on training, and support pre-sales demonstrations. The role emphasizes diagnosing customer issues, delivering rapid responses, and creating practical application solutions with testing in a customer environment.

Ideal candidates will have strong EDM engineering background, CAD/CAM fluency, and CNC programming ability, with travel as needed to support North American customers and field teams.

Qualifications

• 2+ years operating, programming, setting up, and developing EDM processes.
• Strong grounding in EDM application engineering and industry standards.
• Ability to design and deliver customer-specific training.

Responsibilities

• Review, evaluate, and solve EDM application issues independently at customer facilities.
• Provide fast, professional responses to customer reports; loop in other MC Machinery experts when collaboration is beneficial.
• Create and implement application solutions using sound judgment and hands-on testing.
• Diagnose application-related issues via telephone when remote support is sufficient.
• Drive revenue by identifying sales opportunities and delivering compelling demonstrations and test cuts.
• Design and deliver customer-specific training, including high power processing instruction; occasionally train MC Machinery team members.
• Document work comprehensively and communicate clearly with customers and colleagues.
• Contribute to applications-driven marketing initiatives that help secure new business.

Skills

EDM applications

CAD/CAM fluency

CNC programming

Written & verbal communication

Travel readiness

Tools

Windows OS

Job description

Die-Sinking EDM Process and Training EngineerIs this you?Do you enjoy unraveling complex EDM application problems—both on-site and over the phone?Are you energized by teaching operators high power processing methods that boost throughput and accuracy?Can you spot opportunities to help customers and support sales with proof-of-concept test cuts and demos?Role snapshotDepartment: Sales EngineeringPrimary focus: Improve customer outcomes on Sinker EDM machinery through applications expertise, training, and pre-sales demonstrations.Scope: Work mainly in your assigned region with the ability to support North American customers when needed.What you’ll tackleReview, evaluate, and solve EDM application issues independently at customer facilities.Provide fast, professional responses to customer reports; loop in other MC Machinery experts when collaboration is beneficial.Create and implement application solutions using sound judgment and hands-on testing.Diagnose application-related issues via telephone when remote support is sufficient.Drive revenue by identifying sales opportunities and delivering compelling demonstrations and test cuts.Design and deliver customer-specific training, including high power processing instruction; occasionally train MC Machinery team members.Document work comprehensively and communicate clearly with customers and colleagues.Contribute to applications-driven marketing initiatives that help secure new business.Perform other duties as assigned.What you’ll bringSelf-directed problem solver able to work without close supervision.Relationship-builder who inspires customer confidence in MC Machinery products and services.Strong grounding in EDM application engineering and industry standards, including when and how to adapt them.CAD/CAM fluency and CNC programming ability.Comfort with Windows operating systems.Excellent written and oral communication skills; strong documentation habits.Team-first approach in a fast-paced environment.Willingness to travel as needed; current valid driver’s license required.Background we valuePreferred: 2+ years operating, programming, setting up, and developing processes for EDM machinery.Considered: 2+ years of machine shop experience with willingness to train into the role.Work environmentMostly indoors with potential exposure to weather changes (heat, cold, wind, rain, sun).Near moving mechanical equipment with moderate to loud noise levels.Frequent driving and possible overtime; ability to operate a motor vehicle and maintain a valid license are required.Physical demandsVery frequent bending at the waist; upper-body twisting; standing; speaking; hearing; frequent kneeling.Repetitive hand use (squeezing, keyboarding) and crouching.Frequent lifting/carrying 1–10 lbs; recurrent 11–20 lbs; occasional 21–50+ lbs.Constant pushing/pulling 1–50 lbs; infrequent over 50 lbs using handcarts or other wheeled devices.Good visual and color acuity required.ComplianceReasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.