Dialysis Admissions & Patient Services Lead

Fresenius Medical Care; Colonial Park (PA); On-site; USD 55,000 - 90,000; Full time

Job summary

Fresenius Medical Care in Pennsylvania seeks an Admissions and Marketing Specialist to promote services to patients, discharge planners and physicians, coordinating with the Central Admissions Office to place patients in the right clinics and shifts.

You will build referral networks, conduct patient outreach, manage the admission process, and support outreach programs to reduce length of stay while educating on payer benefits and dialysis services.

Qualifications

• 2–5 years’ related experience; or an advanced degree without experience; or equivalent directly related work experience.
• Excellent oral and written communication skills with ability to communicate to all levels of personnel.
• Detail oriented with excellent customer service, organizational and interpersonal skills. Professional appearance required.
• Good computer skills with proficiency in Microsoft Office applications.
• Completion of and compliance with the Marketing and Business Development Functional Compliance Program

Responsibilities

• Grows clinic patient census/treatment volume and to improve commercial mix by providing superior customer service and admission support to referral sources and patients.
• Builds, establishes and maintains referral source relationships. Develops and maintains strong relationships with new and existing partners to build the referral base.
• Conducts one on one contacts with patients identified for admission to facilities in order to market our services and facilitate the admission.
• Facilitates and coordinates the admission process for all patients being referred for Dialysis Services and provides outreach to hospitals and physician offices in the defined market to facilitate a timely admission.
• Collaborates with physicians and hospital staff to obtain information for outpatient placement and to resolve issues per procedures.
• Exhibits knowledge of insurers and payer benefits; explains these to patients and families.
• Reviews market trends and provides regular communication on program status and customer service issues.
• Develops and implements weekly, monthly and quarterly marketing plans; meets with management to review plans.
• Conducts professional sales presentations to customers and participates in community outreach programs.
• Determines referral source satisfaction and collaborates to improve admissions and dialysis services.
• Provides renal education and education on treatment options to new patients and referral sources.

Skills

Communication

Customer service

Detail oriented

Microsoft Office

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Fresenius Medical Care in Pennsylvania seeks an Admissions and Marketing Specialist to promote services to patients, discharge planners and physicians, coordinating with the Central Admissions Office to place patients in the right clinics and shifts.

You will build referral networks, conduct patient outreach, manage the admission process, and support outreach programs to reduce length of stay while educating on payer benefits and dialysis services.