Diagnostics Technical Specialist

Zoetis; Georgia; On-site; USD 60,000 - 90,000; Full time

Job summary

Zoetis Diagnostics is seeking a motivated Diagnostics Technical Specialist to provide on-site support to veterinary clinics, laboratories, and academic settings. The role focuses on installation, implementation, training, applications, and problem resolution of diagnostic products and services.

You will travel up to 75% in the territory, conduct training presentations, support workflow improvements, and promote product adoption, while coordinating with ABM and DSC teams to grow analyzer and

Qualifications

• Associate degree required; bachelor’s degree preferred.
• Veterinary Technology Program degree preferred.
• Credentialed Veterinary Technician preferred.
• Willingness to travel up to 75% of work week.
• At least 1 year in a clinical setting preferred.

Responsibilities

• Own the relationship with assigned clinics to improve utilization and adoption of diagnostic products.
• Identify and address clinic pain points; design and implement workflow improvements.
• Provide on-site technical support, troubleshooting, and resolution of complex problems.
• Deliver product training and demonstrations to improve productivity and performance.
• Complete post-visit documentation and reports with detailed satisfaction information.
• Work with ABM and DSC teams to identify opportunities for more analyzers and consumables.

Skills

Basic computer skills

Clinical setting experience

Animal disease knowledge (preferred)

Diagnostic products knowledge

Analytical mindset

Education

Associate’s degree

Veterinary Technology degree (preferred)

Credentialed Veterinary Technician (preferred)

Tools

Microsoft Office

Teams

Excel

Adobe

AI software

Job description

The Diagnostics Technical Specialist (DTS) provides on-site support to veterinary clinics, laboratory research, and veterinary academic settings and are responsible for the overall business health and customer satisfaction of their assigned territory. The primary purpose of DTS is to assist clinics with all aspects of implementation, training, operations, applications, and problem resolution on all veterinary diagnostic products and services. The DTS will be involved in all phases of the on-site support process with emphasis on analyzer installation, diagnostics implementation, assist with PIMS/connectivity, workflow improvements, and increasing utilization of account diagnostic products and services. Anticipated travel within assigned territory as required: (up to 75%)

Responsibilities

• Responsible for the success of the relationship with assigned clinics to achieve the goals and objectives identified by the customer and company to improve utilization, increase adoption, and minimize implementation time of diagnostic products and services.
• Responsible for identifying, quantifying, qualifying, tracking, and evaluating clinic pain points; and, for facilitating, developing, designing, and implementing clinic workflow processes that improve overall customer experience with diagnostic products.
• Responds to requests for on-site technical support, providing prompt and accurate technical assistance, troubleshooting, and resolution of complex system problems for veterinary clinics, laboratory research, and veterinary academic settings.
• Provides clinics with guidance, instruction, and training on the product line to increase productivity and performance through formal and informal presentations.
• Provides post-sale product installation and validation, applications, and operations training.
• Completes daily activity documentation, including detailed reports after customer visits, by collecting, analyzing and summarizing all available information including detailed satisfaction information.
• Must possess superb customer service skills, be able to work independently, make appropriate decisions with accuracy, timeliness, and complete follow-through.
• Must understand general veterinary clinic operations including but not limited to diagnostic applications, financial limitations, training requirements, and workflow processes.
• Must have the ability to create and deliver training presentations clearly and effectively in both formal and informal environments.
• Works closely with the Area Business Manager (ABM) and Diagnostic Solutions Consultant (DSC) to provide appropriate customer service in a team approach.
• Works with the ABM and DSC team to identify and report opportunities for additional analyzers and consumables utilization in customer accounts, as well as new opportunities through referrals from existing customers.
• Ability to safely lift and move 60 lbs.

Technical Skills Requirements

• Basic computer skills (ie. Microsoft Office, Teams, Excel, Adobe, A.I. software)
• At least one year of experience working in a clinical setting.
• Basic knowledge of animal disease states (preferred)
• Knowledge of diagnostic products, instrumentation, and clinic processes.
• Candidate must possess an analytical mindset, be coachable, and demonstrate critical thinking skills.
• You must have the availability and willingness to travel up to 75% of work week and be flexible to accommodate customer visit requests.

This position requires travel to multiple locations within the area with a focus in Athens/Augusta, GA and Greenville, SC on a regular basis. New hire initial trainings will be held in Union City, CA; Malvern, PA; and Parsippany, NJ. National Sales Meetings and POA meetings will be scheduled in advance and will normally require out-of-state travel. Typically work standard business hours, Monday through Friday.

Qualifications (Training, Education, & Prior Experience)

• Position requires an associate's degree with a bachelor's degree is preferred.
• A degree from a Veterinary Technology Program (preferred)
• Credentialed Veterinary Technician (preferred)

• Full time
• Regular
• Colleague

Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.

About Zoetis

At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodation as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at to request an accommodation. Zoetis also complies with all applicable national, state, and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.