Diagnostic Technician

DOBBS TIRE & AUTO CENTERS; Appleton (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

DOBBS TIRE & AUTO CENTERS is seeking a Diagnostic Technician to perform complex diagnostics and repairs across a wide range of vehicle systems. You will diagnose emission controls, electrical and computerized systems, drivability issues, transmissions, A/C, and four-wheel drive components, often independently at various locations.

The role requires mastery of diagnostics, adherence to safety rules, and the ability to mentor junior technicians while supporting daily operations and exceptional

Qualifications

• Minimum of 5 years of experience in automotive repair.
• Master Technician certification and ASE certifications in multiple systems.
• Valid driver’s license required.

Responsibilities

• Diagnose and repair vehicles accurately, efficiently, and with high quality.
• Perform advanced diagnostic and repair work on emission control, electrical and computerized systems, drivability issues, transmissions, A/C systems, and four-wheel drive components.
• Execute duties of Repair and Maintenance Technician roles as needed.
• Train and mentor service department team members on diagnostics and repairs.
• Assist management with estimates, parts requisition, shop organization, and supervising technicians.
• Safely operate all diagnostic tools and equipment.
• Ensure compliance with safety regulations at all times.
• Provide exceptional customer service and maintain shop efficiency.

Skills

Diagnostics

Training others

Safety compliance

Communication

Education

Master Technician certification

ASE Certifications

Valid driver’s license

Tools

Diagnostic tools

Job description

To be a team member of the Driven by Dobbs family, you must be dedicatedto supporting the company’s mission, vision, and values.

OURMISSION:To be the leader in the automotive tire and service aftermarket industry in every market that we operate in providing premier service to our guests.

POSITION TITLE: Diagnostic Technician

CLASSIFICATION: Exempt

To be a team member of the Driven by Dobbs family, you must be dedicatedto supporting the company’s mission, vision, and values.

OURMISSION:To be the leader in the automotive tire and service aftermarket industry in every market that we operate in providing premier service to our guests.

POSITION TITLE: Diagnostic Technician

CLASSIFICATION: Exempt

POSITION OVERVIEW:

Driven by Dobbs, our family of brands brings together Dobbs Tire and Auto Centers—founded in 1976 in South St. Louis, MO as a family-owned complete auto care provider—and Conrad’s Tire Express & Total Car Care, founded in 1969 in Cleveland, OH. Together, we have grown into a rapidly expanding, multi-market automotive service organization that will operate across eight states in 2026, with continued growth on the horizon. Across all locations, customers can expect a full selection of quality tire brands and comprehensive automotive services, ranging from routine maintenance to advanced diagnostics and engine repair. Our investment in training, development, safety, and overall team wellbeing empowers our people to deliver exceptional service every day. Rooted in a culture that extends beyond the shop, we proudly support local organizations and charities in the communities where our teams live and work.

We are seeking a Diagnostic Technician to perform accurate and efficient diagnostic work on a wide range of vehicle systems to ensure repairs exceed customer expectations. This role includes diagnosing and resolving complex issues involving emission control systems, electrical and computerized components, drivability problems, transmissions, A/C systems, and four-wheel drive mechanisms. The technician must be proficient in all duties of both Repair and Maintenance Technicians and capable of working independently in various customer locations. Adherence to all safety regulations and proper operation of tools, equipment, and machinery is required at all times. The ideal candidate will demonstrate core behaviors, including drive, a desire to learn, speed of execution, attention to detail, reliability, all of which contribute to delivering the exceptional service our customers expect.

ROLES AND RESPONSIBILITIES:

• Diagnose and repair vehicles accurately, efficiently, and with a level of quality that exceeds customer expectations.
• Perform advanced diagnostic and repair work as assigned, including emission control systems, throttle body injection, electrical and computerized vehicle systems, anti-lock brakes, cruise control, drivability issues, transmissions, A/C systems, and four-wheel drive components.
• Execute all duties of Repair and Maintenance Technician roles as needed to support daily operations.
• Train and mentor service department team members on vehicle maintenance, diagnostics, and repair procedures.
• Assist management with daily operations, including estimating work orders, requisitioning parts, maintaining shop organization, and supervising technicians as needed.
• Safely operate all machinery, equipment, and diagnostic tools, including scan tools, DSOs, and smoke machines.
• Ensure compliance with all company and safety regulations at all times.
• Perform additional tasks as necessary to maintain shop efficiency and provide exceptional customer service.

SUCCESS FACTORS:

• Astrongbeliefinsafety- BeingSafe100%ofthetimeistheexpectation
• Alignmentwithcompanymission,vision,andvalues
• Strong work ethic with a commitment to results
• Strong teamplayerwiththeability to adapt to diverseteammembers
• Abilitytoperforminafastpaced/highvolumeenvironment
• Excellentverbalandwrittencommunication skills
• Ahighleveloftimemanagement,accountability,andprioritizationskills
• Ability to be organized, problem solve, and be solution oriented
• Self-motivated,goal-oriented,anddriventoaccomplishdepartmentgoals
• Strong critical thinker with a high level of attention to detail
• Highly-customercentricandmasterrelationshipbuilder
• Subject matter expert in the use of standard automotive diagnostic tools and repair equipment.
• Subject matter expert of automotive systems and advanced diagnostic and repair techniques.
• Provides guidance, training, and support to junior technicians and service staff.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; communicate effectively with customers and team members.
• Ability to perform basic calculations, compute rates, ratios, and percentages, and interpret graphs.

WORK ENVIRONMENT:

• Fast-paced automotive service environment.
• Frequent exposure to varying temperatures due to the nature of the work and shop conditions.
• Regular contact with automotive chemicals, including solvents, lubricants, and fluids used in vehicle maintenance and repair.
• Extended periods of standing, bending, and lifting tires or equipment.
• Requires adherence to all safety procedures and proper use of personal protective equipment (PPE).
• Involves teamwork, reliability, and effective communication to maintain a safe and efficient workplace.
• Attention to detail and a commitment to quality service are essential for success.

EXPERIENCE AND EDUCATION:

• Minimum of 5 years of experience in automotive repair
• Certified Master Technician with advanced knowledge and skills in automotive maintenance, removal, replacement, and diagnostics.
• ASE Certifications in one or more of the following areas: Suspension & Steering, Brakes, Heating & Air Conditioning, Refrigerant Recovery & Recycling, Engine Repair, Electrical/Electronic Systems, Engine Performance, Auto Advanced Engine Performance, Automatic Transmission/Transaxle, Manual Drive Train & Axles
• Valid driver’s license required.

Driven by Dobbs is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment screenings.