Diagnostic Success Partner-New England

Vicar Operating, Inc. dba VCA; Massachusetts; Hybrid; USD 64,000 - 79,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision

401(k) with company match

Pet Care Discounts

Job summary

Antech Diagnostics, part of Mars Science & Diagnostics, is seeking a Diagnostic Success Partner to grow customer utilization of our full portfolio. You will support current customers and align with regional teams to drive growth and ensure satisfaction.

This remote role requires residence in Texas; occasional travel up to 20%. You will leverage Salesforce, RingCentral, and MS Teams to manage accounts and communicate opportunities with hospitals and referral sources.

Qualifications

• Bachelor's degree in Animal Health, Biological Sciences, Lab Sciences or business field.
• 1–2 years experience as veterinary technician, laboratory technician, or medical assistant.
• 2+ years sales or customer service in professional services (animal or human healthcare preferred).
• Knowledge of Diagnostic services preferred.

Responsibilities

• Identify growth opportunities with hospitals and partners.
• Maintain regular calls to customers to ensure retention and satisfaction.
• Collaborate with DSM/DSA and marketing on growth initiatives.
• Utilize Salesforce and CRM tools to service accounts.

Skills

Analytical skills

Communication skills

Negotiation skills

Independent work

Education

Bachelor's degree in Animal Health

Biological sciences

On-the-job sales experience

Tools

Salesforce

RingCentral

Microsoft Teams

Microsoft Office

Job description

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development.

Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom.

Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family‑owned company focused on veterinary care.

The Target Pay Range for this position is $64,000-$79,000 annually.

At Antech, pay decisions are determined using factors such as relevant job‑related skills, experience, education, training and budget.

This position is remote but candidates must be based in Texas.

The Diagnostic Success Partner (‘DSP) is responsible for growing Antech’s customer utilization of the full portfolio (AIS, Sound, IHD/consumables, and innovative reference lab products). This position is poised to provide excellent support to Antech’s current customers and will be aligned with an assigned region. The DSP is responsible for identifying hospitals that are primed and ready to grow with Antech and they must determine the right tactics to realize growth among these clients. The DSP will work in tight partnership with the Diagnostic Sales Manager (DSM), Diagnostic Sales Associates (DSA), and other members of the sales team to ensure a collaborative effort on all growth initiatives and customer concerns such that a customer can reach out to any regionally assigned contact and resolve their needs.

Essential Duties and Responsibilities

• Determines the set of clients on whom to focus growth efforts and works with field sales team to achieve growth goals.
• Calls all identified customers on a regular cadence to provide superior customer service and remains solution‑driven with all customers and/or customer concerns to achieve long term goal of customer retention.
• Monitors customer retention list monthly and reviews territory growth goals to identify opportunities for growth or areas of attrition risk.
• Coordinates with Marketing and Sales team to target specific areas for customer growth and retention.
• Makes calls (in‑person or virtually) to hospitals to discuss areas of opportunity and provide support.
• Informs customers about Antech’s innovation efforts and new products and programs to grow customer utilization of products using growth marketing programs and tools.
• Works with marketing team to identify needs for growth marketing tools and resources.
• Effectively uses multiple software systems to service accounts and maintain company records. This includes, but is not limited to, Salesforce.com, RingCentral, Microsoft Teams and Microsoft Office.
• Demonstrates proficiency in the entire Antech product and service portfolio.
• Knowledgeable resource in all product categories who can serve as a Subject Matter Expert to new‑to‑org DSMs and DSAs.
• Attend applicable business meetings to discuss hospital performance and areas of growth opportunities.
• Build and maintain relationships with referral sources to connect DSMs with new business opportunities.
• Conducts research prior to the site visits to obtain information and insight to anticipate issues and enhance the overall customer experience.
• Coordinate daily support activities and customer activities at meetings as assigned.
• Responsible for accurate data collection, processing, modeling and analysis to identify opportunities.
• Possess strong problem‑solving skills but is also able to effectively route issues to the proper associates for resolution.
• May be asked to participate in enterprise initiatives, special projects, and other duties as assigned.
• May be assigned other duties to support customer growth, retention, and support.
• Navigates through ambiguous situations in a manner consistent with the Five Principles of Mars and uncompromising integrity.

Education and Experience

• Bachelor's degree (Animal Health, Biological Sciences, Lab Sciences or Business‑related field) or on‑the‑job experience in sales in a related field.
• Minimum of 1-2 years of experience as veterinary technician, laboratory technician or medical assistant.
• 2+ years previous sales or customer service experience in a professional service industry (preferably in Animal Healthcare, Human Healthcare, etc.) is required.
• Knowledge of Diagnostic services is strongly preferred.

Knowledge, Skills and Abilities

• Ability to maintain professionalism at all times with both internal and external customers.
• Ability to interact and work positively with a variety of people and departments, in person and over the phone.
• Ability to communicate effectively and positively with all levels of personnel on the phone.
• Excellent interpersonal, communication, negotiation, and collaboration skills.
• Strong analytical skills with extreme attention to detail.
• Must have the ability to take own initiative and work independently.
• Flexible and adaptable attitude to cope with fast changing and complex environment.
• Agile at learning new and existing software with a low time to proficiency.
• Ability to analyze and interpret large amounts of data, and synthesize them into an actionable plan using assigned CRM.

Travel Occasional Travel may be required, up to 20% of the time.

Working Conditions

The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office or virtual environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds. The associate will primarily work in a typical office environment or a remote home office. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, database management, email, video conferencing and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. Environment where pets are present.

About Antech

Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in‑house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud‑based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board‑certified specialist support services.

Benefits

• Paid Time Off & Holidays
• Medical, Dental, Vision (Multiple Plans Available)
• Basic Life (Company Paid) & Supplemental Life
• Short and Long Term Disability (Company Paid)
• Flexible Spending Accounts/Health Savings Accounts Paid
• Parental Leave
• 401(k) with company match
• Tuition/Continuing Education Reimbursement
• Life Assistance Program
• Pet Care Discounts

Commitment to Equal Employer Opportunities

We are proud to be an Equal Opportunity Employer. For a complete EEO statement, please see our Career page at Antech Careers.

Note to Search Firms/Agencies Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position‑specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position‑specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.

For over 30 years, Antech Diagnostics has been the hallmark of the veterinary industry providing the highest level of service, accurate results, and state‑of‑the‑art technology. At the heart of Antech is our love for pets. Join our team of experts committed to providing the very best in diagnostic services.