Diagnostic Scheduler - Colon & Rectal Surgery

bestcare; Omaha (NE); On-site; USD 22,041 - 30,307; Full time

Job summary

Nebraska Methodist Health System in Omaha seeks a friendly, detail-oriented Scheduling Clerk to manage diagnostic and outpatient appointments. You will use computer-based scheduling and coordinate with physicians’ offices to arrange tests, pre-register patients, and ensure timely access to hospital services.

The role emphasizes clear communication, multitasking across multiple queues, and training new staff as procedures evolve.

Qualifications

• High school diploma or GED required or equivalent.
• Two years college or equivalent preferred.
• Previous health care scheduling experience and customer service preferred.
• Medical terminology education or 2 years clinical experience required.

Responsibilities

• Facilitates access to hospital services using scheduling system or telephonic communication.
• Pre-registers patients and performs multi-resource appointment scheduling for outpatient diagnostic services.
• Collaborates with physician office staff to provide patient instructions for tests and procedures.
• Contacts patients or MD offices to rebook appointments to facilitate patient care.
• Acts as liaison between physicians, staff, and hospital to coordinate scheduling for patient satisfaction.
• Assists with training and implementation of new procedures to enhance Access Center services.

Skills

Communication

Data entry

Office equipment

Windows navigation

Multitasking

Education

High school diploma or GED

Two years college preferred

Job description

Why work for Nebraska Methodist Health System?

At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary

Location: Methodist Physicians Clinic - Colon & Rectal Surgery
Address: 9850 Nicholas Street, Suite 100 - Omaha, NE
Work Shift: Monday through Friday, 8:00AM - 4:30PM

Responsible for diagnostic scheduling.

Responsibilities

Essential Functions

Facilitates access to Methodist Hospital services including program referrals and information by use of a computer based scheduling system or telephonic communication to meet the customer's needs.

Performs multi-resource appointment scheduling for outpatient diagnostic services utilizing the computer based scheduling system to meet customer satisfaction. Pre-registers patients.

Collaborates with physician office staff and diagnostic departments to determine appropriate indications, patient instructions, and education are given for proper patient preparation and understanding of scheduled test/procedure by using clear communication skills.

Contacts patients and/or MD office staff to rebook patients that need rescheduling to facilitate patient care.

Serves as a liaison between physicians, physician's office staff, and the hospital by coordinating resource appointment scheduling for patient satisfaction.

Maintains team work, positive mentoring and willingly assists with training of employees by positively assisting with the implementation of new procedures and job functions to enhance Access Center services.

Schedule

Work Shift: Monday through Friday, 8:00AM - 4:30PM

Job Description

Job Requirements

Education

• High school diploma, General Educational Development (GED) or equivalent required.
• Two years college or equivalent preferred.
• Participates in mandatory in-services and continuing education programs as mandated by policies and procedures/external agencies and per administrative direction.

Experience

• Previous health care scheduling experience and customer service preferred.
• Medical terminology education or 2 years clinical experience required.
• Nine to twelve months on the job training.

License/Certifications

• N/A

Skills/Knowledge/Abilities

• Must have effective written and verbal communication skills.
• Ability to efficiently enter information into a software application on a computer keyboard.
• Skill in the use of standard office equipment and personal computers and ability to manage multiple phone lines.
• Ability to navigate windows and input data.
• Ability to handle multiple priorities successfully.

Physical Requirements

Weight Demands

• Light Work - Exerting up to 20 pounds of force.

Physical Activity

• Occasionally Performed (1%-33%): - Sitting
• Frequently Performed (34%-66%):
  • Balancing
  • Crawling
  • Crouching
  • Keyboarding/typing
  • Kneeling
  • Lifting
  • Pulling/Pushing
  • Stooping/bending
  • Twisting
• Constantly Performed (67%-100%):
  • Climbing
  • Carrying
  • Distinguish colors
  • Fingering/Touching
  • Grasping
  • Hearing
  • Reaching
  • Repetitive Motions
  • Seeing/Visual
  • Speaking/talking
  • Standing
  • Walking

Job Hazards

• Not Related:
  • Chemical agents (Toxic, Corrosive, Flammable, Latex)
  • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
  • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
  • Equipment/Machinery/Tools
  • Explosives (pressurized gas)
  • Electrical Shock/Static
  • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
  • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
  • Mechanical moving parts/vibrations

About Methodist

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission.

Nebraska Methodist Health System is an Affinity Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.