Diagnostic Imaging Registrar-1

Southshorehealth; Weymouth (MA); On-site; USD 26,000 - 37,000; Part time

Job summary

South Shore Health in Weymouth, MA is seeking a part-time Admitting/Administrative Clerk to support the SSH Imaging Diagnostic department. This role handles patient registrations, insurance verification, scheduling, and customer service with a focus on accuracy and courtesy.

Responsibilities include using EPIC for registrations, guiding patients through forms, ensuring HIPAA compliance, and coordinating bookings and callbacks.

Responsibilities

• Follow admitting policies and procedures. Perform admitting/administrative tasks to register patients of all ages to the hospital.
• Register and pre-register patients into the computer system from Outpatient Scheduling System or patient questionnaire.
• Verify patient insurance information and enter policy numbers, group numbers, and contact details.
• Coordinate booking and callbacks to patients; use EPIC scheduling to book exams; remind patients for prep.
• Maintain forms, assist with retrieving medical history and prior imaging; ensure HIPAA acknowledgement is completed.

Job description

If you are an existing employee of South Shore Health then please apply through the internal career site.

Requisition Number:

R-23947

Facility:

LOC0026 - 101 Columbian Street101 Columbian Street

Weymouth, MA 02190

Department Name:

SSH Imaging Diagnostic

Status:

Part time

Budgeted Hours:

32

Shift:

Day (United States of America)

Is responsible to follow all admitting policies and procedures. Performs a variety of Admitting/Administrative tasks to arrange the registration of patients of all ages to the Hospital. Performs a variety of other clerical/supportive tasks assigned. Acts as a resource in providing all customers with the highest level of service.

Compensation Pay Range: $19.10 - $27.30

1. Functions with ease in all areas of the Imaging Department. Completes all registrations in a professional, accurate and customer-oriented manner.

• a. Accurately selects correct medical record number in the computer system from EPIC, identifying patients by double identifiers.
• b. Verifies with patient all demographic information and conducts personal interview in a professional and timely manner.
• c. Obtains signature for hospital consent. Witnesses signatures by signing name, date and time on form.
• d. Registers and pre-registers into the computer system from the Outpatient Scheduling System, or patient questionnaire.
• e. Prints hospital outpatient registration forms.
• f. Understands the impact on hospital operation of data collected.
• g. Retains and understands complex information.
• j. Is able to explain to patient about Mass Health Care Proxy.
• i. Is able to understand Radiology Reports for purposes of scheduling and entering proper radiology exam.

2. Obtains information from patient health insurance or managed care identification card.

• a. Verifies insurances through Point of Services devises.
• b. Selects insurance plan code and enters proper priority.
• c. Enters policy number, group number from insurance card and organization and all necessary telephone numbers.
• d. Enters all financial and reimbursement information in account notes.
• e. Understands coordination of benefits for insurance.
• f. Is aware of fraud & abuse as it pertains to collecting insurance information.
• f. Updates patient status in a timely manner to insure proper coding and billing.

3. Greets and receives patients, escorts patients to specific areas.

• a. Greets, receives and escorts patients/visitors in friendly, caring and professional manner at all times.
• b. Provides wheelchair and assists patients/visitors when necessary. Pushes patient/visitor in wheelchair to designated areas.
• c. Ensures specified directions are always given.
• d. Acknowledges patient's departure in a professional manner.

4. Responsible for distributing to patients or their representatives any required handouts.

• a. Offers all patients Health Care Proxy information.
• b. Assures Medicare patient, or his representative, is given "Important Message to Medicare Patients."
• d. All eligible patients offered information on Free Care.
• e. Assures all patients have signed HIPAA acknowledgement Form and offers copy of policy to patient or patient's representative.

5. Coordinates booking and call backs to patients.

• a. Is familiar with and understands protocols for booking exams.
• b. Uses the Epic scheduling system for appointment booking.
• c. Controls booking activities.
• d. Calls patients at home for return visits; instructs patient to call physician for exam order when necessary.
• e. Communicates with office staff, nursing staff and physicians in considerate, helpful and courteous manner.
• f. Instructs patient on preparation when applicable.
• g. Instructs patient to bring prior mammogram studies if study done at outside facility.

6. Maintains forms in all fax/copy printers at all times, which may require lifting or carrying cases of forms. Must have knowledge of all software and hardware computerized equipment.

• a. Assures forms are in printers correctly at all times.

7. Assists, retrieves, and maintains a patient's medical history relating to Breast Care Services, MRI, US and/or previous x-ray exams.

• a. Prior to patient coming in, retrieves patients prior medical history
• b. Retrieves old x-ray exams and files completed cases
• c. Prior to booking, assess the need and desired waiting time between exams

8. Maintains supplies.

• a. Notifies supervisors of supply needs
• b. Insures all of the forms are available

9. Technology - Embraces technological solutions to work processes and practices.

• a. Verifies information and exams performed, using computer systems Epic and Visage and other logging methods
• b. Updates and changes exam description to reflect actual exam performed.
• c. Makes all necessary changes to an exam in the event of a missed or inaccurate entry, makes all necessary changes to the exam information in all computer systems to effect proper flow of correlated.
• d. Makes all necessary changes to the exam in the event of a missed or inaccurate entry, makes all necessary changes to the exam information in all computer systems to effect proper flow of correlated.

10. Safety Awareness - Fosters a "Culture of Safety" through personal ownership and commitme