Diagnostic Content Specialist, EV

Blue Bird Corporation; Fort Valley (GA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

14 paid holidays

401k matching

Job summary

Blue Bird Corporation in Fort Valley, GA is seeking an experienced technical documentation specialist to develop and maintain service manuals, wiring diagrams, and troubleshooting guides for EV and other propulsion systems.

You will research topics, interpret engineering drawings, and collaborate with Engineering, Product Development, Technical Training, and Field Service to ensure content reflects current designs.

Qualifications

• High school diploma or GED required.
• Minimum of 10 years in automotive technical service operations.
• Minimum of 3 years field experience with battery electric vehicles.
• Minimum of 2 years developing service manuals and wiring schematics.
• U.S. citizen or permanent resident; eligible to work in the United States.

Responsibilities

• Develop, review, revise, and maintain service manuals, troubleshooting guides, repair procedures, wiring schematics, technical service bulletins, and other technical publications.
• Serve as SME for EV and alternatively powered vehicle technical documentation, diagnostic procedures, and service content development.
• Research new and existing vehicle systems, engineering drawings, specifications, and service requirements to create accurate technical documentation.
• Collaborate with Engineering, Product Development, Technical Training, and Field Service teams to reflect current product designs and service requirements.
• Analyze field service data and recurring technical issues to identify trends and develop troubleshooting procedures and decision trees.
• Create and maintain service training materials that support technician development and improve diagnostic effectiveness across the service network.

Skills

EV systems knowledge

Technical writing

Documentation tooling

CAN/J1939/OBD-II

Electrical safety NFPA70E

Written communication

Education

High School diploma or GED

Tools

3DEXPERIENCE

Adobe Creative Suite

Microsoft Office (Word/Visio)

Technical documentation platforms

Job description

Blue Bird Fort Valley
402 Blue Bird Blvd
Fort Valley, GA 31030, USA

Description

About Blue Bird Corporation

Blue Bird (NASDAQ: BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a singular focus on safety, reliability, and durability. School buses carry the most precious cargo in the world – 25 million children twice a day – making them the most trusted mode of student transportation. The company is the proven leader in low- and zero-emission school buses with more than 25,000 propane, natural gas, and electric powered buses sold. Blue Bird is transforming the student transportation industry through cleaner energy solutions. For more information on Blue Bird’s complete product and service portfolio, visit www.blue-bird.com.

JOB SUMMARY

Reporting to the Technical Training Supervisor, this role is responsible for evaluating, creating, tailoring, and maintaining technical documentation, service training literature, wiring schematics, trouble‑shooting trees, training materials, and other internal and external technical documents. Duties will include but are not limited to: researching technical topics and associated engineering drawings for new and existing products, creating diagrams for service training literature and trouble‑shooting guides, liaison with internal and external engineering personnel to garner deep understanding for a wide array of technical documentation and creation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop, review, revise, and maintain service manuals, troubleshooting guides, repair procedures, wiring schematics, technical service bulletins, and other technical publications.
• Serve as the subject matter expert (SME) for EV and alternatively powered vehicle technical documentation, diagnostic procedures, and service content development.
• Research new and existing vehicle systems, engineering drawings, specifications, and service requirements to create accurate technical documentation.
• Collaborate with Engineering, Product Development, Technical Training, and Field Service teams to ensure technical content reflects current product designs and service requirements.
• Analyze field service data and recurring technical issues to identify trends and develop effective troubleshooting procedures and decision trees.
• Create and maintain service training materials that support technician development and improve diagnostic effectiveness across the service network.
• Utilize OEM and industry-standard diagnostic tools to validate troubleshooting procedures for scripted diagnostic documentation creation
• Craft tailored documentation to support complex field issues involving EV propulsion systems, batteries, charging systems, thermal management, and vehicle communications networks.
• Ensure all technical publications and related training materials are accurate, consistent, user-friendly, and compliant with established documentation standards.
• Communicate complex technical concepts clearly and effectively to audiences with varying levels of technical expertise.

KNOWLEDGE, SKILLS AND ABILITIES FOR SUCCESS

• Extensive knowledge of automotive service operations, diagnostic methodologies, and vehicle repair practices.
• Advanced understanding of electric vehicle systems, including high-voltage batteries, charging systems, power electronics, electric propulsion systems, and thermal management systems.
• Strong working knowledge of vehicle electrical systems and network communications, including CAN, J1939, and OBD-II protocols.
• Demonstrated contributions to a variety of technical publications which may include service manuals, troubleshooting guides, technical service bulletins, repair procedures or other similar technical literature.
• Proficiency with automotive diagnostic software, service tools, and technical documentation platforms.
• Ability to interpret engineering drawings, electrical schematics, service specifications, and technical data.
• Knowledge and application of NFPA 70E electrical safety standards and safe work practices around high-voltage systems.
• Qualification and demonstrated experience working on or around high-voltage electric vehicle systems.
• Strong analytical and problem-solving skills with the ability to identify root causes and develop effective corrective actions.
• Exceptional written communication skills with the ability to translate complex technical concepts into clear and concise documentation for a variety of audiences.
• Experience utilizing 3DEXPERIENCE (3DX), technical illustration software, or similar documentation tools preferred.
• Experience with Adobe Creative Suite and technical content development software preferred.
• Advanced proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Visio.
• Strong organizational skills with the ability to manage multiple priorities and projects simultaneously.
• Self-starter with the ability to work independently and collaboratively in a fast-paced environment.

BASIC EDUCATION AND EXPERIENCE REQUIRED

• High school diploma or GED required.
• Minimum of 10 years of experience in automotive technical service operations, including diagnostics, repair support, service engineering, and technical problem resolution.
• Minimum of 3 years of field experience or product development supporting alternatively powered vehicles, preferably battery electric vehicles (EVs).
• Minimum of 2 years of experience developing service manuals, troubleshooting guides, repair procedures, wiring schematics, technical service bulletins, or similar technical service documentation.
• All candidates must be a U.S. citizen or permanent resident. Candidates must be authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.

WE VALUE

• Ability to anticipate and understand customer needs and provide guidance
• Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters.
• Strong project management skills. Exposure to difficult or complex projects a plus.
• Ability to influence stakeholders
• Effective communication and ability to communicate complex details in a clear manner.
• Flexible workspaces and work hours to help you unleash the best you.
• Working in a collaborative team and balancing the needs of individual stakeholders while delivering corporate objectives.

INCLUDES

• Benefits including medical, dental and vision insurance, 14 paid holidays, vacation time and 401k matching

WORK CONDITION

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Office environment and production environment
• Must work in a manufacturing environment with exposure to heat, cold and noise
• Occasional periods of standing or sitting for extended periods of time
• You must wear appropriate PPE when and where required
• Frequent communication with people throughout the day

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Blue Bird® is an equal opportunity employer and makes employment decisions on the basis of merit. We strive to have the best available talent in every job based on the Knowledge, Skills and Abilities each person brings. Blue Bird is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination in all forms.

All candidates must be a U.S. citizen or permanent resident. Candidates must be authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.

#Li-Onsite

Qualifications

Education

Required

High School or better.

Experience

Required

2 years:

Experience developing service manuals, troubleshooting guides, repair procedures, wiring schematics, technical service bulletins, or similar technical service documentation.

3 years:

Field experience or product development supporting alternatively powered vehicles, preferably battery electric vehicles (EVs).

10 years:

Experience in automotive technical service operations, including diagnostics, repair support, service engineering, and technical problem resolution.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.