DGR Team Lead (62956)

Goodwill Industries Of North Louisiana; Shreveport (LA); On-site; USD 16,000 - 23,000; Full time

Job summary

Goodwill Industries Of North Louisiana is seeking a Full Time Retail Supervisor at the Pierremont Store in Shreveport, LA. You will support store leadership, assist in daily operations such as receiving and distributing donations, and ensure excellent customer service on the sales floor.

The role requires a high school diploma or GED, 2 years of customer service experience, and at least 6 months of supervisory experience.

Qualifications

• External Candidates: High school diploma/GED or equivalent and two (2) years experience in a customer service oriented field and six (6) months of supervisory experience.
• Internal Candidates: High school diploma/GED or equivalent and two (2) years experience in a customer service oriented field and six (6) months of Goodwill experience.

Responsibilities

• Supports DGR Leadership by being an active member of the store management team.
• Assists in managing daily operations such as receiving and distribution of donations, sales floor activities, product rotation, janitorial work, delegation of daily assignments, and implementation of proper procedures.
• Leads by example to ensure all team members provide excellent customer service and conducts audits, training, reports, quality checks and performance reviews.

Skills

Customer service

Leadership

Cash handling

Driver's license

Education

High school diploma/GED or equivalent

2 years customer service experience

6 months supervisory experience

Tools

Forklift operation

Job description

Job Details

Job Location: Pierremont Store - Shreveport, LA 71115

Position Type: Full Time

Salary Range: $14.50 - $14.50 Hourly

Job Category: Retail

Supports DGR Leadership by being an active member of the store management team. Assists in managing daily operations such as attending to the receiving and distribution of donations, sales floor activities, product rotation, janitorial work, delegation of daily assignments, implementing proper procedure, instilling a sense of urgency in the team, leading by example and ensuring all team member are providing excellent customer service. Manages audits, training, reports, quality check and performance of team members. Must have a flexible schedule in order to work a variety of opening, mid, and closing shifts. Required to prepare, secure and make deposits as well as change orders.

Qualifications

• Education and/or Experience:
• External Candidates: High school diploma/GED or equivalent and two (2) years experience in a customer service oriented field and six (6) months of supervisory experience.
• Internal Candidates: High school diploma/GED or equivalent and two (2) years experience in a customer service oriented field and six (6) months of Goodwill experience.

Certificates, Licenses, Registrations

• Possess a privately owned vehicle and valid license or must be able to access locations, possibly at a moments notice that may not be accessible by public transportation and does not violate any Goodwill cash handling policy/procedure.
• Certified forklift operator, or be able to obtain certification within three (3) months of hire, if required.

Screenings

A background screening will be completed as a condition of employment.