DFW Area Residential Service HVAC Technician

Milestone Electric, Air & Plumbing; Garland (TX); On-site; USD 95,000 - 180,000; Full time

Benefits offered by this job

Medical, Vision, & Dental insurance

401(k) savings plan

Paid holidays and PTO

Quarterly company family meetings

$25 CrossFit monthly membership

Job summary

A leading HVAC service provider is seeking an experienced technician to operate, maintain, and repair residential equipment in Garland, Texas. The ideal candidate will have at least 3 years of HVAC experience, a valid driver's license, and the ability to work in various conditions. Compensation includes a salary range of $95,000–$180,000+, along with comprehensive benefits such as medical and dental insurance, and a $25 CrossFit membership. This is a full-time position that requires exceptional customer service skills.

Qualifications

• Minimum 3 years of residential HVAC service experience required.
• Current EPA certification and State Registered TDLR required.
• Ability to lift and move items of 75 pounds or more regularly.

Responsibilities

• Diagnose and repair HVAC systems.
• Travel to job sites and maintain schedules.
• Provide extreme customer service.

Skills

Residential HVAC service experience

Current EPA certification

Organizational skills

Communication skills

Computer skills

Problem-solving

Conflict resolution

Analytical skills

Job description

Must Have Residential HVAC Experience

Operate, maintain, and repair all equipment used for heating, ventilation, and air conditioning for residential equipment. This individual supports the business by traveling to customers and helping create solutions for their homes. You will partner with the business to diagnose issues and repairs. In addition to supporting Milestone efforts to ensure we are effectively communicating with our customers.

Duties And Responsibilities

• Diagnose and repair electronic, mechanical, and electrical components of HVAC systems.
• Travel to job sites in the service area and coordinate with dispatch to maintain schedules and communicate delays to customers.
• Be available to work nights and weekends on a rotating basis to service emergency needs of customers.
• Maintain good working order of company vehicle, including refueling, reporting mechanical issues, and submitting vehicle inspection forms.
• Provide extreme customer service skills; interact with homeowners, collect payment, and relay information clearly.
• Maintain proper stock, parts, tools, and safety equipment in the vehicle.
• Educate homeowners on potential opportunities for additional business (newer system, service contracts, and additional services).
• Meet any physical ability requirements listed in this description.
• Perform other job duties as directed by team leaders.
• Participate in company‑provided training opportunities on latest industry technologies.
• Hold a valid driver’s license with at least 3 years of clean driving history.
• Pass background check and pre‑employment drug screen.
• Communicate effectively using speech, vision, and hearing.

Skills

• Positive forward‑thinking and excellent conflict resolution.
• Minimum 3 years of residential HVAC service experience (required).
• Current EPA certification and State Registered TDLR (required).
• Excellent organization, communication, and prioritization skills.
• Strong multi‑tasking skills across multiple support channels.
• Good analytical skills and attention to detail; ability to read and interpret plans and manuals.
• Computer skills: Microsoft Office and iOS devices.
• Demonstrate Milestone and Leader Core Values.

Physical And Mental Requirements

• Lift and move items of 75 pounds or more regularly; lift weights of 40–50 pounds on raised surfaces repetitively.
• Climb, bend, kneel, crawl, and stoop frequently for extended periods.
• Work in cramped or high places such as attics, ladders, and tunnels.
• Carry heavy items up and down stairs.
• Operate in extreme weather conditions, including extreme heat, rain, snow, or sleet.
• Use critical thinking, problem‑solving, and a technical vocabulary to understand direction and follow established procedures.
• Remain adaptable under workplace stressors such as customer service complaints.

Compensation And Benefits

• Medical, Vision, & Dental insurance; 401(k) savings plan.
• Average expected earnings of $95,000–$180,000+ as a Service Technician.
• Advancement training opportunities.
• Paid holidays and personal time off (PTO).
• $25 CrossFit monthly membership.
• Quarterly company family meetings & other fun activities.

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Strategy/Planning and Information Technology

Industry

• Consumer Services

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