DFPC FLSS Administrative Assistant -- Temporary Aide

State of Colorado; Golden (CO); On-site; USD 28,000 - 40,000; Full time

Job summary

Colorado Department of Public Safety is seeking a Temporary Aide for the Fire Prevention and Control division. The role supports building and fire permit processes, license applications, and customer service at a 100% onsite work environment.

Primary duties include processing licenses, payments, and communications with applicants, along with front-desk support and data entry. Employment is temporary, up to 9 months, with residency requirements for Colorado.

Qualifications

• Two (2) years of experience providing administrative, clerical, reception, or customer service support in a professional office environment, including direct interaction with internal or external customers.
• If education is substituted for work experience, an unofficial transcript of the relevant education must be provided with your application.
• Experience working in government, public safety, or similarly regulated settings is preferred.

Responsibilities

• Receive and process license applications for Pre-Qualified Building Departments and for Special/Delegated Building Inspector Certifications.
• Process payments and issue licenses or permits via email or mail.
• Maintain records, perform data entry, and respond to customer inquiries with accurate information.
• Greet visitors, provide front-desk support, and coordinate with DFPC staff.
• Ensure timely handling of permits, fees, and correspondence to applicants.

Skills

Customer service

Communication

Organization

Attention to Detail

Adaptability

Problem Solving

Tools

Microsoft Office Suite

Google Workspace

Job description

Department Information

We are looking for in‑state and out‑of‑state residents of Colorado. Non‑residents will need to establish Colorado residency prior to the start date. This temporary position will not last longer than 9 months and could end earlier. A qualified list obtained for this recruitment may be used to fill similar positions within the Colorado Department of Public Safety over the next 12 months.

Our Mission – Engaged employees working together to safeguard lives and to provide diverse public safety services to local communities.

Our Vision – Creating safer and more resilient communities across Colorado.

Our Core Values – Unity, Honor, Service.

The State of Colorado endeavors to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is dedicated to non‑discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

At CDPS, our culture is driven by our commitment to creating a safer Colorado and guided by a public service focus. We strive to provide effective solutions and services to our fellow Coloradans. We model a culture of collaboration, innovation, and growth for our employees. We maintain a professional and inclusive workplace.

Careers With a Purpose – If you are passionate about public safety and public service, and are eager to dedicate your career to serving Coloradans, consider joining CDPS. Our team at CDPS consists of exceptional individuals and is an environment where you can challenge yourself and acquire new capabilities to build a rewarding and fulfilling career.

We are committed to providing public safety services to our communities including safety on our roads, preparing for and mitigating environmental disasters such as floods and wildland fires, disaster recovery, combating crime, promoting school safety, and victim services.

Classification And Salary

Temporary Aide

Anticipated Hiring Range: $25/hour

Description of Job

DIVISION OF FIRE PREVENTION AND CONTROL

This position is located within the Division of Fire Prevention and Control. The mission of the Colorado Division of Fire Prevention and Control is to safeguard those that live, work, learn, and play in Colorado by reducing threats to lives, property and the environment. The Division safeguards the public through: fire prevention and code enforcement; wildfire preparedness, response, suppression, coordination, and management; training and certification; public information and education; and technical assistance to local governments.

About The Work Unit

The Fire and Life Safety Section administers the fire, building, and life safety codes adopted by the Division. The Section is also available to assist local fire and/or building officials with plan review, inspection, or code analysis of non‑regulated facilities, at their request. In addition, the Section is available to assist local fire and/or law enforcement agencies with fire origin and cause investigations at their request.

WORK ENVIRONMENT

• Mostly sedentary
• This position will be 100% onsite.
• The primary working hours of the position are M‑F 8:00am – 5:00pm

Key Responsibilities

Inspector Certifications and Building Department Registration Programs

Position receives and processes license applications for Pre‑Qualified Building Departments, and for the Special Inspector and Delegated Building Inspector Certification Programs. The position reviews applications for completeness, notes missing documentation and contacts the applicant, verifies that the correct fees have been paid, and passes complete and accurate applications to the appropriate staff for approval. After approval of the application, the position processes the payment, issues and sends the appropriate registration or permit certificate to the applicant via e‑mail.

Payment Processing

The position receives and processes building and fire permit and inspection fees for new construction projects or existing facilities. The position reviews the fees for completeness and accuracy, then documents and communicates the required information to ensure proper and timely processing of the applications. The position records the invoice information into the database and tracks the progress of each application in order to respond to customer inquiries. Issues or packages and ships approved permits to customers upon request.

Processing Mail, Archiving Permits, Other Duties As Assigned

Position receives, opens, sorts and distributes mail for the Fire and Life Safety Section. Position may be asked to perform other duties to meet the mission of DFPC. Position archives all completed Health Facility and Public School permits and plan reviews.

Fireworks Regulatory Program

Position receives and processes license applications for Retailers, Display Retailers, Wholesalers, and Exporters of Fireworks; Fireworks Trade; Display Permits; and certifications for Display Operators and Pyrotechnic Operators. The position reviews applications for completeness, requests background checks as needed (via Colorado Bureau of Investigation, aka CBI), accurately enters the applicant’s information into a database, processes payment, issues licenses or permits, and provides applicants with license or permit via e‑mail and/or mail.

Customer Service and Support

Position provides internal and external customer support. Answers phones, screens and directs calls, and takes messages. Greets customers. Prepares, provides and exchanges information with callers and visitors and refers them to the appropriate DFPC staff.

Minimum Qualifications, Substitutions, Conditions Of Employment & Appeal Rights

Note, to be considered for this position, you must meet the following option for consideration.

Minimum Qualifications

Education and Experience, Knowledge, Skills

Two (2) years of experience providing administrative, clerical, reception, or customer service support in a professional office environment, including direct interaction with internal or external customers.

OR

A combination of related education and experience providing administrative, clerical, reception, or customer service support in a professional office environment, including direct interaction with internal or external customers equal to two (2) years. If education is substituted for work experience, an unofficial transcript of the relevant education must be provided with your application.

Preferred Qualifications

• Experience working a government, public safety, law enforcement, or similarly regulated environment.
• Experience providing front‑desk, reception, or customer service support in a professional office environment.
• Experience greeting visitors, answering and directing phone calls, and responding to routine inquiries.
• Experience maintaining records, processing documents, and performing accurate data entry.
• Experience using Microsoft Office Suite, Google Workspace or other standard office technology.

Required Competencies

• Customer service – Provides professional and responsive service to internal and external customers.
• Communication – Conveys information clearly and professionally, both verbally and in writing.
• Organization – Organizes work, manages multiple routine tasks while maintaining front‑desk coverage.
• Attention to Detail – Accurately records, enters, retreives, and maintains information.
• Adaptability – Adjusts to changing priorities, interruptions, and varying levels of front‑desk activity while maintaining effective services and accuracy.
• Problem Solving & Judgement – Resolves routine issues using established procedures and recognizes when matters require escalation.

CONDITIONS OF EMPLOYMENT

• Requires successful completion of a background investigation that includes a polygraph exam, a fingerprint based criminal search, and drug testing.

Supplemental Information

ARE YOU IN NEED OF AN ACCOMODATION?

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non‑discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. Colorado Department of Public Safety is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre‑employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our Human Resources department at [e-mail].