DevOps Engineer, GovCloud Mid/Senior

100 Salesforce, Inc.; New York (NY); On-site; USD 96,000 - 260,000; Full time

Job summary

Salesforce is seeking an experienced DevOps engineer to join a team focused on Government Cloud infrastructure. You will ensure maximum availability, improve performance, and uphold security compliance while advancing AI-powered development workflows.

You’ll work across teams on CI/CD pipelines, Kubernetes deployments, and scalable infrastructure for government customers. The role emphasizes proactive problem solving, autonomy, and collaboration with internal infrastructure teams, with

Qualifications

• Proven expertise in AWS environments with infra build and optimization.
• Strong networking knowledge including TCP/IP, VPCs, security groups and routes.
• 3+ years deploying distributed apps with containers (Docker) and orchestration (Kubernetes, EKS, GKE).
• 3+ years IaC and config management with Terraform/Ansible.
• 3+ years Linux system engineering experience.
• 2+ years securing infrastructure for Highly Sensitive Data (IAM, CI/CD, PKI).
• 3+ years deploying with a CI orchestration service (Spinnaker/Jenkins).
• 2+ years scripting languages (Shell, Python, Golang).
• Experience with log management tools (Splunk/ELK).
• Demonstrates an AI-first approach and experience using AI tools in development.
• Advanced prompt engineering and ability to craft precise prompts.

Responsibilities

• Solve infrastructure problems with code and build reusable solutions.
• Lead design, development and post-release support for Salesforce platform tools used by government customers.
• Collaborate across teams to optimize CI/CD pipelines and maintain feature velocity.
• Build production-grade software with modern engineering practices, integrating AI securely and efficiently.
• Design complex systems where AI agents integrate into human workflows and maintain system context.

Skills

AWS

Networking

Docker/Kubernetes

Terraform/Ansible

Linux

IAM/CI-CD

Spinnaker/Jenkins

Shell/Python/Golang

Splunk/ELK

AI-First Engineering

AI Tools

Prompt Engineering

Analytical Skills

Communication

On-call

Grafana/Prometheus

Security Pipelines

Job description

Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Must be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver's License, Global Entry Card, U.S. Government CAC/PIV.

We are looking for an experienced DevOps engineer to join a team of highly skilled Systems, Site Reliability, and DevOps Engineers working on service availability and performance. Our goal is a simple one: ensure maximum availability of Salesforce’s Government Cloud infrastructure through proactive enhancements, adept troubleshooting and ensuring security compliance. Equally important is advanced prompt engineering — the ability to write precise, structured prompts and cultivate the system context that makes AI outputs reliable, secure, and production-ready. If you have a passion for problem solving, quickly diagnosing root causes and ensuring the resiliency of production systems, this role is for you!

In this role: You are strong in solving Infrastructure related problems with code (with a focus on reusability) and you've mastered building compute capacity, worked on Kubernetes deployments at scale. You will be responsible for leading key projects in design, development, and post-release support of the Salesforce platform and tools that are used by a variety of internal teams to support our government customers. Collaborating with internal teams for efficient iterations of automated CI/CD pipelines with the goal of maintaining service owner feature velocity, solving and reproducing issues reported in Production environments. Build and ship high-quality, production-grade software using modern engineering practices, with AI as a core part of your development workflow by pushing the boundaries of AI development tools to deliver secure, optimized, and high-quality code. Design and orchestrate complex systems where AI agents integrate seamlessly into human workflows, driving efficiency and innovation at scale. Contribute to building and maintaining the shared system context, an explicit repository of system designs, constraints, and standards that enables AI to operate accurately and reliably. Critically evaluate code (Human or AI-generated) for correctness, quality, security, and performance. You’ll demonstrate a sense of autonomy and vitality for ownership of your areas and proactively take accountability for progress forward. You will get a chance to understand how things work with a large-scale production infrastructure within 3rd party cloud service providers. You will transform human heavy processes into automated governance solutions. Create and maintain detailed documentation. You will get a chance to improve your influence and collaboration skills working with various other Infrastructure teams across Salesforce. You will be interacting with a highly innovative and creative team of developers, open-source committers and architects. Researching and finding the right tools for the job, and if they don't exist creating them.

Requirements:

• Proven expertise in AWS environments, including infra build and optimization.
• Skilled in IaaS based TCP/IP networking protocols and associated components like transit gateway (tgw), vpc, security groups, and Route tables.
• 3+ years deploying distributed apps with containers (Docker) & orchestration (Kubernetes, EKS, GKE)
• 3+ years development experience in Infrastructure as code and config management such as Terraform and/or Ansible
• 3+ years Linux system engineering experience
• 2+ years developing or managing infrastructure and application security for Highly Sensitive Customer Data & Environments (IAM, CI/CD, PKI)
• 3+ years experience deploying with a CI orchestration service (Spinnaker, Jenkins)
• 2+ years working experience scripting/programming language (Shell, Python, Golang)
• Experience with Log Management and Analytics tools such as Splunk / ELK
• A demonstrated, genuine AI-first approach to engineering. Using AI to move faster, build fluency across the stack, and contribute well beyond your core specialty.
• Experience using AI tools (e.g., Claude Code, GitHub Copilot, Codex, Cursor, etc.) in development workflows
• Advanced prompt engineering skills and the ability to write precise, structured prompts and cultivate the system context that makes AI outputs reliable, secure, and production-ready.
• Possesses strong analytical skills and a dedication to ongoing professional development.
• Demonstrates excellent interpersonal abilities with proficiency in both written and oral communication.

Nice to Haves:

• Background in production service management, including on-call/PagerDuty rotations and the monitoring and alerting of service-specific SLIs and SLOs
• Experience in any of the monitoring tools like Grafana, Prometheus, etc.
• Experience developing security & compliance into pipelines such as (OPA, Checkov, Twistlock, Prisma)

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

The typical base salary range for this position is $96,300 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $116,000 - $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.