A technology solutions company is seeking an experienced professional for a systems troubleshooting role in McLean, Virginia. This position requires a strong background in operational analysis with a BS degree and 6-8 years of relevant experience or a Masters with 2-4 years. Candidates must be familiar with scripting in Linux, communication skills, and ability to be onsite in Chantilly, VA at least 4 days a week. Comprehensive benefits and commitment to employee development are provided.
Qualifications
BS degree with relevant experience, or a Masters with less experience.
Must be US citizen.
Strong knowledge of scripting in Linux environments.
Responsibilities
Troubleshoot and resolve system incidents.
Perform root cause analysis for operational incidents.
Analyze system performance and take corrective action.
Skills
Strong communication skills
Quickly learn new software
Problem solving and decision making
Ability to work independently
Familiar with COTS products
Experience scripting in Linux
Understanding of COTS integration
Experience with Bash
Experience with Python
Experience with Java
Experience with NodeJS
Interpersonal skills
Education
BS degree with 6-8 years experience or Masters with 2-4 years experience
Tools
Oracle Identity and Access Management suite
Apache webgates
Computer Associates API Gateway
Kubernetes
Ansible
ArgoCD
Gitlab
Nexus3
Job description
Duties May Include
Troubleshoot and resolve system/operational incidents
Perform root cause analysis for operational incidents
Analyze system performance and take corrective actions as needed
Assist Tier 2 with resolving complex system and end user problems
Coordinate with mission partners, consumer applications, and other external entities in troubleshooting enterprise incidents and integration problems
Collect data, identify and analyze trends in Operational Incidents, and provide suggestions to mitigate common issues
Work closely with Ops Tech Lead and Development Lead to identify baseline enhancements to improve operational stability
Work with deployment and ISP teams to support baseline deployments to operations
Willingness to support off-hour calls to assist in troubleshooting when high priority operational incidents occur
Required
BS degree and 6 – 8 years of prior relevant experience or Masters with 2 – 4 years of prior relevant experience.
Strong communication skills, both verbal and written
Ability to quickly learn new software and IT concepts
Strong problem solving and decision making skills
Self-starter with an ability to work in a team environment and independently
Intimately familiar with the COTS products that the program leverages: Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA) API Gateway
Experience scripting in a Linux environment using Shell and Bash
Deep understanding and background in COTS integration and custom code development
Experience in at least one of the following languages:
Bash
Python
Java
NodeJS
Local to DMV (DC/Maryland/Virginia) with ability to be physically present at the team’s work location in Chantilly
Strong interpersonal skills and proven track record of leading technical teams, conveying technical solutions to technical and non-technical audiences
Candidate must be able to physically be in Chantilly, VA a minimum of 4 days a week to work with the team with occasional meetings in Reston and/or Springfield, VA
All candidates must be US CITIZENS to be considered for the position
Security+ certification within 60 days of hire
Desired
Kubernetes experience using Rancher RKE2 or Openshift