Device Repair Specialist & Customer Advocate

Apple Inc.; United States, Northern America, Americas; Hybrid; USD 42,000 - 56,000; Full time

Job summary

Apple Inc. in Northern Kentucky is seeking a Technical Expert to help customers understand repair options and to educate them on Apple products and services. You will perform repairs on iPhone and other Apple devices and share knowledge with the team.

You will deepen knowledge on Apple products, troubleshoot hardware and software issues, and provide friendly, empathetic service to multiple customers while upholding Apple's values of inclusion and diversity.

Qualifications

• Retail or sales experience required.
• Visual inspection and fine motor skills for hardware repairs.
• Experience troubleshooting hardware and software in a customer service setting.
• Ability to work nights, weekends, and holidays as needed.

Responsibilities

• Deepen knowledge on Apple products and Genius Bar repair processes and procedures to support efficient and high-quality repairs.
• Support customers with Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
• Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.
• Educate customers on repair options and Apple products and services.
• Work with team leaders to identify recurring repair problems and provide feedback to Apple.
• Contribute to an inclusive environment and demonstrate Apple's values.

Skills

Retail experience

Customer service

Troubleshooting

Tools

Repair tools

Job description

Apple Inc. in Northern Kentucky is seeking a Technical Expert to help customers understand repair options and to educate them on Apple products and services. You will perform repairs on iPhone and other Apple devices and share knowledge with the team.

You will deepen knowledge on Apple products, troubleshoot hardware and software issues, and provide friendly, empathetic service to multiple customers while upholding Apple's values of inclusion and diversity.