Developmental Services Assistant Regional Residential Manager (Office/On-site)

State-of-Connecticut---Department-of-Developmental-Services; East Hartford (CT); On-site; USD 70,000 - 100,000; Full time

Job summary

State of Connecticut Department of Developmental Services is seeking a Regional Residential Manager to Direct and coordinate operations across community living arrangements and campus settings. The role requires supervising staff, managing program goals, and ensuring compliance with state and federal regulations.

The position involves collaboration with the Director of Residential Programs on policy development, strategic planning, and ensuring high-quality, person-centered services.

Qualifications

• Two (2) years of supervisory experience in a program for individuals with an intellectual disability.
• Experience with person-centered support practices and interdisciplinary service delivery is preferred.

Responsibilities

• Direct and coordinate operations for community living arrangements and related residential programs.
• Recruit, train, schedule, and evaluate staff; oversee program goals and compliance.
• Assist in policy development and strategic planning for residential services.
• Ensure regulatory and safety standards are met and lead emergency/incident response.

Skills

Supervisory experience

Regulatory compliance

Staff management

Program administration

Job description

Introduction

Do you have supervisory experience in a residential program for individuals with intellectual disabilities in a direct care or clinical services setting? Are you looking to tackle a new opportunity and make a direct impact on individuals lives? If this sounds like you, we invite you to read more!

What’s In It For You

• Visit our new State Employee Benefits Overview page!
• Professional growth and development opportunities.
• A healthy work/life balance to all employees.

Position Highlights

• PCN: 22911
• Location: North Region, Public Programs, East Hartford, CT.
• Full Time: 80-hour/Biweekly
• First (1st) Shift
• Schedule: Tuesday through Saturday, 8:00 am to 4:30 pm. (Regular Days Off: Sunday, Monday)
• Will be required to travel
• Must be flexible in order to meet the needs of the agency and programs.
• PCN: 135647
• Location: North Region, Public Programs, Windham (Willimantic), CT
• Full Time: 80-hour/Biweekly
• First (1st) Shift
• Schedule: Sunday through Thursday, 8:00 am to 4:30 pm. (Regular Days Off: Friday, Saturday)
• Will be required to travel
• Must be flexible in order to meet the needs of the agency and programs.

Your role as a DS Services Assistant Regional Residential Manager

The Developmental Services Assistant Regional Residential manager directs and coordinates operations for community living arrangements, overseeing daily program administration, staff recruitment, training, scheduling, and performance evaluation. This position assists the Director of Residential Programs with policy development, strategic planning, and program goals. Incumbents will ensure compliance with federal and state regulations, accreditation standards, environmental safety requirements, and organizational policies while promoting high-quality, person-centered services. This position requires on-call availability and is responsible for providing leadership during emergencies and critical incidents, ensuring continuity of operations, supporting staff, and promoting the health, safety, and well-being of individuals receiving services.

Selection Plan

• Preferred Location: Select all location(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location.
• Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.
• Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.
• Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.
• Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing [e-mail].
• Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.

If you require an accommodation to participate fully and fairly under the provisions of the Americans with Disabilities Act (ADA), please contact Edward Magnano, EEO Manager at [phone] or [e-mail].

Purpose of Job Class (Nature of Work)

In the Department of Developmental Services this class is accountable for assisting a manager of higher grade in the implementation and management of programs for individuals with an intellectual disability in agency community residential services and campus residential settings or in the development and management of contracts for private community supports.

Examples of Duties

• Assists in directing staff and operations of an agency program.
• Coordinates, plans and manages activities of an agency program consisting of community living arrangements, campus residential programs or privately contracted supports.
• Formulates program goals and objectives.
• Assists in development of policies.
• Schedules, assigns and reviews work of staff.
• Provides staff training.
• Ensures protection of individuals quality of life by monitoring program compliance and environmental safety issues.
• Assists in establishing and maintaining ICF/ID certification including developing plans of correction.
• Leads the recruitment and hiring of staff, including outreach, interview and selection.
• May oversee interdisciplinary team process and/or development of an overall plan of services for assigned individuals.
• May assist a Manager/Director in developing private sector contracts and monitoring quality of service delivery.
• Performs related duties as required.

Knowledge, Skill and Ability

• Considerable knowledge of current trends and practices regarding provision of integrated, supportive community based services to individuals with an intellectual disability.
• State, private and community human service programs particularly those which provide services to individuals with an intellectual disability or services needed by individuals with an intellectual disability to participate in the community.
• Knowledge of and ability to apply management principles and practices.
• Relevant state and federal laws, statutes and regulations.
• Interdisciplinary approach to program planning.
• Human rights of individuals with an intellectual disability.
• Considerable interpersonal skills.
• Oral and written communication skills.

Minimum Qualifications - General Experience

Two (2) years of experience in a supervisory capacity in a program for individuals with an intellectual disability.

NOTE: For state employees this experience is interpreted at the level of a Developmental Services Residential Program Supervisor 1, Developmental Specialist 2 or Developmental Services Case Manager.

Preferred Qualifications

• Experience working with intellectual and developmental disability services.
• Experience with person-centered support practices, rehabilitative and interdisciplinary service delivery, and integrated community based programs.
• Experience with management principles and experience managing unionized employees.
• Experience applying federal and state laws, regulations, accreditation standards, and human rights protections for individuals with intellectual disabilities.
• Experience with public, private, and community human service systems, including best practices that support community inclusion and quality outcomes.
• Experience demonstrating strong leadership, supervisory, organizational, analytical, and problem-solving skills.
• Experience with effective interpersonal, oral, and written communication.
• Experience administering complex program operations and ensuring regulatory compliance.
• Experience leading multidisciplinary teams and developing staff.

Special Requirements

• Incumbents in this class may be required to be certified in accordance with Department of Developmental Services regulations for the administration of medication by certified unlicensed personnel.
• Incumbents in this class may be required to travel.

Conclusion

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

Acknowledgement

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.