Development Support Services

foho; Forest Falls (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

The role at foho in Forest Falls, California, focuses on Development Support Services, aimed at enhancing the Mass Donor Program. The successful candidate will increase donor retention and develop fundraising strategies while maintaining a strong alignment with the company’s mission.

We are looking for a professional with a Bachelor's degree and at least 3 years of relevant experience in donor fundraising. Responsibilities include managing donor communications, executing campaigns, and utilizing CRM tools effectively.

Qualifications

• Minimum of 3 years of experience in mass donor fundraising or a similar role.
• Entrepreneurial mindset with a proactive approach.
• High attention to detail and strong organizational skills.

Responsibilities

• Increase donor retention and grow recurring giving.
• Develop and execute seasonal fundraising campaigns.
• Maintain accurate CRM data and donor segmentation.

Skills

Exceptional writing and storytelling ability

Strong project management

Ability to manage high-volume communications

Education

Bachelor’s degree preferred

Tools

Bloomerang-CRM

DonorSearch

Job description

Purpose

The Development Support Services role reports directly to the Chief Development Officer and plays a critical role in growing and sustaining Forest Home’s donor base through the Mass Donor Program. This position must fully align with Forest Home’s beliefs, including its view on the authority and accuracy of Scripture and its statement of faith. The ideal candidate demonstrates a deep passion for advancing Forest Home’s mission: to inspire people to Encounter Jesus, Experience Transformation, and engage the World for Christ.

Key Responsibilities

Mass Donor Program ($0–$999 Giving Level)

Primary Objective: Increase donor retention, grow recurring giving, and expand entry-level donor volume.

3‑Year Targets (by 2028)

• Grow caseload from 108 to 750 active donors
• Achieve $187,500 in annual revenue
• Maintain $250 average annual gift
• Reach 40% monthly giving participation

Growth Strategy

• Clean, organize, and segment donor database
• Improve donor retention to 65–70%
• Graduate 15% of donors annually into mid-level giving
• Convert 35–40% of one‑time donors into recurring givers (minimum $50/month)
• Expand donor pipeline by adding 395 new donors annually
• Strengthen storytelling through testimonies and impact narratives
• Build automated email journeys for onboarding and retention
• Expand outreach lists (camp families, parents, alumni, counselors, etc.)

Core Responsibilities

Donor Growth & Engagement

• Donor acquisition, stewardship and retention
• Grow Mass Donor Program to 750 donors giving an average of $250 annually
• Send welcome communications to all new donors under $1,000
• Develop and execute seasonal fundraising campaigns (spring, fall, year‑end)
• Write and manage automated donor communication journeys
• Create compelling content for donor engagement, including:
  • Testimonial videos
  • Written impact stories
  • Photography and visual assets
• Identify and collect life‑changing stories from campers, families, and ministry partners
• Transition qualified donors ($500–$999) to mid‑level giving portfolios
• Increase conversion of one‑time donors into recurring monthly supporters

Administration & Systems

• Process all donor gifts appropriately, acknowledged within 48‑hour standard IRS regulations.
• Maintain accurate and organized CRM data and donor segmentation.
• Utilize tools such as Bloomerang‑CRM/Fundraising and DonorSearch to track and analyze donor activity.
• Support the development team with reports, printing of materials, case statements, appeals, mailers and supplies needed for donor communications.
• File and track estate planning documents.

Required Skills & Qualifications

Professional Skills

• Entrepreneurial, proactive, and growth‑oriented mindset
• Exceptional writing and storytelling ability
• Self‑motivated professional passionate about educating and inviting donors to join God’s Kingdom work at Forest Home
• Strong follow‑through and meeting of deadlines
• Strong ability to turn ideas into clear, actionable strategies
• Proven success in growing donor bases and achieving revenue goals
• High attention to detail and strong organizational skills
• Ability to manage high‑volume communications effectively
• Solid understanding of fundraising analytics and donor behavior
• Proficiency in CRM systems (Bloomerang, DonorSearch preferred)
• Strong project management and deadline adherence

Education & Experience

• Bachelor’s degree preferred
• Minimum of 3 years of experience in mass donor fundraising or a similar role

Core Competencies

• Outstanding interpersonal, verbal, and written communication skills
• Ability to design and execute comprehensive fundraising strategies
• Strong collaboration and cross‑functional teamwork

Personal Characteristics

• Servant‑hearted leader with a Christ‑like attitude
• High integrity, self‑motivation, and commitment to excellence
• Willingness to work flexible hours, including weekends as necessary

Expectations

• Actively participate in Forest Home’s spiritual life activities, including weekly all‑staff meetings and prayer meetings
• Represent Forest Home with the highest standards of Christian integrity and professionalism in all interactions
• Collaborate with internal and external stakeholders to ensure that all fundraising efforts reflect Forest Home’s mission and values
• This role requires on‑site presence in the office, Monday through Friday

Physical Demands

While performing the duties of this job the employee is regularly required to stand, walk, sit, and provide sufficient hand, arm, and finger dexterity to operate office machines. The role requires mild physical work, some lifting, pushing, or pulling of objects over 30 pounds. Requires visual acuity to read words and numbers and speaking and hearing ability sufficient to communicate in person or over the phone.

Forest Home Employment Statement

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. All terms and conditions of employment, duties, and responsibilities are subject to the Forest Home Employee Handbook.